Hi, I’m
Anne Kamunyu
Senior Product Manager
Nairobi,NAIROBI
Summary
Highly accomplished Senior Product Manager with +5 years of experience driving the strategic direction, development, and successful launch of innovative products in the Sub-Saharan market. Proven ability to align product strategy with business objectives, lead cross-functional teams, and deliver exceptional user experiences. Skilled in market research, requirements gathering, data-driven decision making and product development. Strong leadership and communication skills with a track record of driving product success and achieving business growth.
Overview
8
years of professional experience
4
years of post-secondary education
2
Certificates
Work History
KwaraNairobi
Senior Product Manager
12.2021 - Current
Job overview
- Driving Product Strategy for the Core banking application in collaboration with key stakeholders by defining the product vision, roadmap, and goals, ensuring alignment with Kwara's objectives.
- Create and manage the product roadmap by defining key features, milestones, and timelines.
- Prioritize product initiatives based on customer needs, business goals, and resource availability and balancing short-term priorities with long-term vision, considering market dynamics and competitive landscape resulting to a 33% increase in revenue in 2022 e.g new credit workflow for SACCOs
- Conducting market analysis and customer Insights to identify emerging trends, customer needs. Collect and analyze data from customer feedback, market research, and analytics, to inform product decisions and maintaining a deep understanding of the target market, customer segments, and their evolving requirements in the SACCO space.
- Cross-Functional collaboration with various teams to drive product development, including engineering, design, marketing, sales, and customer support.
- Analyze product performance of metrics via user engagement, conversion rates, customer satisfaction, and revenue to identify areas for improvement, and make informed decisions to enhance product success.
- Customer Advocacy throughout the product development process by championing user-centered design, gathering user feedback, conducting user research, to ensure the product meets customer needs and expectations.
M-KOPANairobi
Product Manager
12.2019 - 10.2021
Job overview
- Led the end-to-end product lifecycle for the first Sales App, from concept to launch, resulting in a 75% increase in user acquisition in 2021.
- Conducted extensive market research, customer interviews, and competitive analysis to identify market trends, user needs, and product opportunities.
- Developed and executed the product strategy and roadmap, collaborating with cross-functional teams to define product requirements and prioritize feature development.
- Implemented an Agile development process, leading sprint planning, backlog grooming, and daily stand-ups to ensure on-time and high-quality product delivery.
- Worked closely with UX designers to create intuitive and user-friendly interfaces, resulting in a 54% improvement in user satisfaction.
- Collaborated with marketing and sales teams to develop go-to-market strategies, created compelling product messaging, and conducted product training sessions for the sales team.
M-KOPANairobi
Business Analyst
11.2018 - 11.2019
Job overview
- Conducted in-depth analysis of the onboarding process, identified gaps, and recommended process improvements that resulted in building the first sales app to increase in operational efficiency.
- Collaborated with stakeholders from various departments to gather and document business requirements, ensuring alignment with M-KOPA's goals and objectives.
- Analyzed large datasets, performed data cleansing, and utilized data visualization tools to present actionable insights and drive data-driven decision-making.
- Conducted user acceptance testing (UAT), documented test results, and worked with engineering teams to resolve issues and ensure product quality.
M-KOPANairobi
Customer Care Project Officer
01.2017 - 10.2018
Job overview
- Maintained accurate and up-to-date customer records in the CRM system, ensuring data integrity.
- Identified opportunities to enhance the customer experience and recommended process improvements.
- Assisted in the development and delivery of customer care training programs for new hires with trainers.
- Communicated upcoming features,fixes and changes to customer care on time prior production releases
M-KOPANairobi
Customer Care Representative
01.2015 - 12.2016
Job overview
- Assisted call-in customers with questions and onboarding.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Kenya Methodist UniversityNairobi, Kenya
Bachelor of Arts from Business Management
01.2016 - 10.2019
Skills
Product Strategy and Roadmapping
Accomplishments
Product talk with Entry level with over 1000 sign-ups in 2022
Built revenue generating features that helped gain over 80 SACCOs and 33% increase in revenue by Q1 2023
1000 Mentorship Minutes from adplist.org
Certification
Certificate - Product Focus, London, United Kingdom
Timeline
Certified Mentor as a Product Manager at ADPList
01-2023
Senior Product Manager
Kwara
12.2021 - Current
Product Manager
M-KOPA
12.2019 - 10.2021
Certificate - Product Focus, London, United Kingdom
10-2019
Business Analyst
M-KOPA
11.2018 - 11.2019
Customer Care Project Officer
M-KOPA
01.2017 - 10.2018
Kenya Methodist University
Bachelor of Arts from Business Management
01.2016 - 10.2019
Customer Care Representative
M-KOPA
01.2015 - 12.2016
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