Hi, I’m
Anne Kamunyu
Senior Product Manager
Nairobi,NAIROBI
Summary
Highly accomplished Senior Product Manager with +5 years of experience driving the strategic direction, development, and successful launch of innovative products in the Sub-Saharan market. Proven ability to align product strategy with business objectives, lead cross-functional teams, and deliver exceptional user experiences. Skilled in market research, requirements gathering, data-driven decision making and product development. Strong leadership and communication skills with a track record of driving product success and achieving business growth.
Overview
8
years of professional experience
4
years of post-secondary education
2
Certificates
Work History
KwaraNairobi
Senior Product Manager
12.2021 - Current
Job overview
- Driving Product Strategy for the Core banking application in collaboration with key stakeholders by defining the product vision, roadmap, and goals, ensuring alignment with Kwara's objectives.
- Create and manage the product roadmap by defining key features, milestones, and timelines.
- Prioritize product initiatives based on customer needs, business goals, and resource availability and balancing short-term priorities with long-term vision, considering market dynamics and competitive landscape resulting to a 33% increase in revenue in 2022 e.g new credit workflow for SACCOs
- Conducting market analysis and customer Insights to identify emerging trends, customer needs. Collect and analyze data from customer feedback, market research, and analytics, to inform product decisions and maintaining a deep understanding of the target market, customer segments, and their evolving requirements in the SACCO space.
- Cross-Functional collaboration with various teams to drive product development, including engineering, design, marketing, sales, and customer support.
- Analyze product performance of metrics via user engagement, conversion rates, customer satisfaction, and revenue to identify areas for improvement, and make informed decisions to enhance product success.
- Customer Advocacy throughout the product development process by championing user-centered design, gathering user feedback, conducting user research, to ensure the product meets customer needs and expectations.
M-KOPANairobi
Product Manager
12.2019 - 10.2021
Job overview
- Led the end-to-end product lifecycle for the first Sales App, from concept to launch, resulting in a 75% increase in user acquisition in 2021.
- Conducted extensive market research, customer interviews, and competitive analysis to identify market trends, user needs, and product opportunities.
- Developed and executed the product strategy and roadmap, collaborating with cross-functional teams to define product requirements and prioritize feature development.
- Implemented an Agile development process, leading sprint planning, backlog grooming, and daily stand-ups to ensure on-time and high-quality product delivery.
- Worked closely with UX designers to create intuitive and user-friendly interfaces, resulting in a 54% improvement in user satisfaction.
- Collaborated with marketing and sales teams to develop go-to-market strategies, created compelling product messaging, and conducted product training sessions for the sales team.
M-KOPANairobi
Business Analyst
11.2018 - 11.2019
Job overview
- Conducted in-depth analysis of the onboarding process, identified gaps, and recommended process improvements that resulted in building the first sales app to increase in operational efficiency.
- Collaborated with stakeholders from various departments to gather and document business requirements, ensuring alignment with M-KOPA's goals and objectives.
- Analyzed large datasets, performed data cleansing, and utilized data visualization tools to present actionable insights and drive data-driven decision-making.
- Conducted user acceptance testing (UAT), documented test results, and worked with engineering teams to resolve issues and ensure product quality.
M-KOPANairobi
Customer Care Project Officer
01.2017 - 10.2018
Job overview
- Maintained accurate and up-to-date customer records in the CRM system, ensuring data integrity.
- Identified opportunities to enhance the customer experience and recommended process improvements.
- Assisted in the development and delivery of customer care training programs for new hires with trainers.
- Communicated upcoming features,fixes and changes to customer care on time prior production releases
M-KOPANairobi
Customer Care Representative
01.2015 - 12.2016
Job overview
- Assisted call-in customers with questions and onboarding.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Kenya Methodist UniversityNairobi, Kenya
Bachelor of Arts from Business Management
01.2016 - 10.2019
Skills
Product Strategy and Roadmapping
Stakeholder Management
Product Lifecycle Management
Market Research and Analysis
Agile Methodologies
Customer journey
Product development
Accomplishments
Product talk with Entry level with over 1000 sign-ups in 2022
Built revenue generating features that helped gain over 80 SACCOs and 33% increase in revenue by Q1 2023
1000 Mentorship Minutes from adplist.org
Certification
Certificate - Product Focus, London, United Kingdom
Timeline
Certified Mentor as a Product Manager at ADPList
01-2023
Senior Product Manager
Kwara
12.2021 - Current
Product Manager
M-KOPA
12.2019 - 10.2021
Certificate - Product Focus, London, United Kingdom
10-2019
Business Analyst
M-KOPA
11.2018 - 11.2019
Customer Care Project Officer
M-KOPA
01.2017 - 10.2018
Kenya Methodist University
Bachelor of Arts from Business Management
01.2016 - 10.2019
Customer Care Representative
M-KOPA
01.2015 - 12.2016