ANNETTE KHITEMBULI MUSOGA
NAIROBI,047
Summary
Professional in client services with strong background in managing client relationships and delivering exceptional service. Expertise in problem-solving, communication, and maintaining client satisfaction. Highly adaptable, team-focused, and results-driven, with proven ability to collaborate effectively and meet evolving business needs. Valued for reliability, flexibility, and proactive approach to achieving goals.
Overview
24
24
years of professional experience
Work History
Deputy Presiding Officer
Electoral Commission of Kenya
11.2005 - 11.2025
- Facilitate the smooth running of elections by assisting voters during the voting process.
- Assist in setting up the polling station, resolving any issues voters may encounter and counting votes thereafter at the stream of assignment.
- Adhering to the laid out voter processes and procedures
Client Service Officer
Impact by Design
08.2005 - 10.2025
- Managing all aspects of events including planning, budgeting, logistics, marketing and promotion among others.
- Working with clients to conceptualize their ideas ensuring customer satisfaction and success of their events.
- Event execution which included onsite management, vendor coordination, clear communication among all stakeholders.
- Post-event evaluation
Polling Clerk
Electoral Commission of Kenya
12.2001 - 12.2001
- Voter registration confirmation and tallying.
- Collaborated effectively with fellow Polling Clerks to ensure seamless coordination of tasks during peak hours.
- Expedited vote counting process by accurately organizing ballots according to proper categories.
Client Service Manager
Horizons Offices
09.2020 - 04.2025
- Provide client support, answer customer queries an resolve issues or concerns raised by customers and maintaining strong business relationships with existing clients.
- Successfully improving client relations through relationship management leading to 100% client retention.
- Collaborated with cross functional teams leading to improved supplier management and procuring processes across offices within Horizons.
- Lead Horizons group housekeeping team providing guidance and support to ensure high quality service delivery.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Financial management of the office operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing difficult situations.
Founder/ Professional Organizer
Tidy Spaces
01.2014 - 01.2019
- Organizing Closets in Residences.
- Getting Rid of Clutter in Residences and Offices.
- Developing Household Filing Systems.
- Organizing Packing and Moving.
Founder/ Personal Shopper
Khits Closet
01.2010 - 01.2019
- Business development that involves sales and marketing.
- Personal Shopper for all my clients that involves picking clothing and accessories.
- Sourcing for clothing from secondhand markets (Gikomba and Toi Markets).
- Visit clients to ascertain their tastes, activities, body type and desired image in order to tailor a look to each client's needs.
- Basic accounting.
Supervisor
Sunkin Catering Services
05.2005 - 07.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Assistant
Africolor Labs, Sarit Centre
10.2003 - 09.2004
Catering Assistant
Sunkin Catering Services
01.2003 - 09.2003
Supervisor
Zanzibar Café, Dublin
01.2002 - 09.2002
Catering Assistant
Avenance Ltd, London
06.2001 - 08.2001
Education
Higher National Diploma - Business Administration
Portobello College Dublin
Dublin01.2001
Diploma - Business Administration
Kenya Polytechnic
Nairobi01.2000
K.C.S.E Certificate - Plain
Loreto High School Limuru
Limuru01.1998
Skills
- Certificate in Microsoft Excel, Access and Word
- Training in Customer Care, Grooming and Appearance and Basic Serving Skills Techniques while at Zanzibar Cafe, Dublin
- Training in Communication, First Impressions and Customer Care at Avenance Ltd London
- Event’s Organizer
- Cultural awareness
- Strategic planning
References
Elsie Maina
Tel: 0702388685
Email: Elsie@horizonsoffices.com
Teri Luka
Tel: 0790477292
Email: isummmitgv@gmail
Accomplishments
- Knowledge of different body types and how to dress them in the most flattering way.
- Business skills such as marketing and networking.
- Effective communication skills to work with clients.
- Creativity and an Eye for detail
- Well Organized
Timeline
Client Service Manager
Horizons Offices
09.2020 - 04.2025
Founder/ Professional Organizer
Tidy Spaces
01.2014 - 01.2019
Founder/ Personal Shopper
Khits Closet
01.2010 - 01.2019
Deputy Presiding Officer
Electoral Commission of Kenya
11.2005 - 11.2025
Client Service Officer
Impact by Design
08.2005 - 10.2025
Supervisor
Sunkin Catering Services
05.2005 - 07.2005
Sales Assistant
Africolor Labs, Sarit Centre
10.2003 - 09.2004
Catering Assistant
Sunkin Catering Services
01.2003 - 09.2003
Supervisor
Zanzibar Café, Dublin
01.2002 - 09.2002
Polling Clerk
Electoral Commission of Kenya
12.2001 - 12.2001
Catering Assistant
Avenance Ltd, London
06.2001 - 08.2001
Higher National Diploma - Business Administration
Portobello College Dublin
Diploma - Business Administration
Kenya Polytechnic
K.C.S.E Certificate - Plain
Loreto High School Limuru
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