Annette Kaleli Wayua
Nairobi
Summary
Virtual assistant with over 3 years of experience delivering remote administrative, technical, and customer support. Skilled in calendar management, appointment scheduling, and travel coordination. Proficient in Microsoft Office Suite, Google Workspace, and project management tools. Demonstrates strong communication, problem-solving, and time-management abilities.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Admin/operational Assistant
Beyond Basics Furniture
Nairobi
09.2024 - Current
- Assisted with the preparation of presentations and reports, utilizing strong attention to detail and accuracy.
- Managed incoming and outgoing mail and packages, ensuring time.
- Handled phone calls and inquiries, providing excellent customer service and resolving issues effectively and accurately.
- Scheduled and coordinated meetings and events, including logistics, catering, and participant communication.
- Processed invoices and expense reports, ensuring accurate coding and timely payment.
- Supported the onboarding process for new employees, including preparing paperwork and coordinating training sessions.
- Maintained confidentiality of sensitive information and exercised discretion in all interactions.
- Assisted with event planning and execution, ensuring seamless event experiences.
- Managed a team of 3 administrative staff, providing guidance and support to foster professional growth.
- Negotiated contracts with vendors, saving the company approximately $5,000 annually.
- Managed inventory of office supplies, reducing waste by 15% through effective tracking and ordering practices.
- Managed sensitive and confidential employee information with utmost discretion and integrity.
Operations Assistant
Kejamove Limited
Nairobi
12.2022 - 04.2023
- Collaborated with cross-functional teams to achieve project goals and objectives.
- Consolidated multiple tasks into streamlined workflows saving the company 10 hours per week.
- Coordinated employee recognition programs, celebrating achievements and boosting morale.
- Managed the company's online presence, updating website content and responding to customer inquiries.
- Supported the sales team with administrative tasks, including preparing proposals and tracking sales leads.
- Provided technical support for office equipment and software, troubleshooting issues and resolving problems effectively.
- Prepared meeting agendas and recorded minutes, ensuring clear communication and follow-up on action items.
- Answered and directed phone calls, providing excellent customer service and resolving inquiries efficiently.
- Organized and maintained office filing systems, both physical and electronic, ensuring easy accessibility.
- Managed vendor relationships, negotiating contracts and ensuring quality service delivery.
Customer Support/Admin
HTI PRINT KENYA
NAIROBI
01.2021 - 11.2022
- Addressed and resolved customer inquiries via phone, email, and chat, achieving a 95% customer satisfaction rate.
- Managed and maintained customer databases, ensuring data accuracy and integrity.
- Provided administrative support to various departments, including scheduling meetings, preparing reports, and managing correspondence.
- Developed and implemented new customer service procedures, resulting in a 10% decrease in customer complaints.
- Coordinated travel arrangements and expense reports for staff members.
- Handled incoming and outgoing mail and packages.
- Answered and routed phone calls, providing excellent customer service.
- Supported the sales team with administrative tasks, such as preparing quotes and proposals.
Education
Bachelor of Business Information Technology -
Jomo Kenyatta University Of Agriculture And Technology
NAIROBI06-2027
Diploma In Business Information Technology -
Jomo Kenyatta University Of Agriculture and Technology
NAIROBI04.2025
Skills
- Workflow optimization
- Task management
- Personal assistance
- CRM proficiency
- Sales support and lead generation
- Market research and SEO
- Proofreading and transcription
- Bookkeeping and data entry
- Client relations
- Presentation skills
- Calendar management
- Google Workspace and Microsoft Office Suite
- Research strategies
- Project management
- Travel arrangement
Certification
Virtual Assistant Program, ALX Africa, 01/09/25.
Timeline
Admin/operational Assistant
Beyond Basics Furniture
09.2024 - Current
Operations Assistant
Kejamove Limited
12.2022 - 04.2023
Customer Support/Admin
HTI PRINT KENYA
01.2021 - 11.2022
Bachelor of Business Information Technology -
Jomo Kenyatta University Of Agriculture And Technology
Diploma In Business Information Technology -
Jomo Kenyatta University Of Agriculture and Technology
Projects
Inventory Management System - Clothline Store, Developed an inventory tracking system using C++ and JavaScript. Improved efficiency in stock control, record-keeping, and reporting. Applied problem-solving and system design skills to streamline business operations.
Awards
- Best Performing Employee - Kejamove Limited
- Top Sales Achievement - HTI Print Kenya
Personal Information
Hobbies: Travelling, Reading Books, Researching Latest Business Trends
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkLocation Preference
RemoteOn-SiteReferences
- Juliet Wambua, HTI Print Kenya, 0725262649
- Brian Mutiso, Kejamove Limited, 0722681578
Projects
Inventory Management System - Clothline Store, Developed an inventory tracking system using C++ and JavaScript. Improved efficiency in stock control, record-keeping, and reporting. Applied problem-solving and system design skills to streamline business operations.
Awards
- Best Performing Employee - Kejamove Limited
- Top Sales Achievement - HTI Print Kenya
Personal Information
Hobbies: Travelling, Reading Books, Researching Latest Business Trends