Anne Wanjiru Njoki
Communications/ Public Relations Specialist
Nairobi, Nairobi Province,30
Summary
Highly skilled professional with a strong foundation in communications and engineering, supported by 15+ years of diverse work experience. Proficient in SEO & SEM, campaign execution, operations management, customer service, CRM systems, administration, business development, project management, and project management software (Asana). Recognized for coordinating people and resources to achieve collaborative goals, excelling in process improvement, stakeholder engagement, team management, sales and relationship management, data analysis, and records management. Excellent interpersonal skills and adaptability bring value to any team.
Corporate communications professional with strong track record in crafting impactful messaging and media strategies. Adept in team collaboration, navigating dynamic environments, and orchestrating internal and external communications. Skilled in content creation, public relations, and stakeholder engagement. Reliable, adaptable, and consistently driven to achieve results.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
Work History
Corporate Communications Officer
Power Of Mercy Advisory Committee (POMAC)
Nairobi, Nairobi Province
12.2024 - Current
- Developing, writing, and editing communications and marketing materials (blog posts, social media content, press releases, speeches)
- Conduct surveys or contact people of the target audience to understand their views
- Prepare reports for the management team, including recommendations to ensure a more positive attitude
- Promote communications and marketing materials through social media
- Regularly meet and schedule interviews with media personnel
- Develop working relationships with journalists in different types of media outlets
- Ensure that all marketing and communications material align with the brand's standards
- Maintain digital media archives (photos, videos)
- Act as a spokesperson for the brand
- Prepare and manage the organization's budget regarding communication
- Arrange news conferences for essential announcements
- Perform media outreach to make the brand part of the publication
- Creating and executing targeted PR campaigns to raise awareness of organization and initiatives.
- Preparing organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Developing comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Using various social media platforms for media and blogger outreach.
- Building and maintaining positive relationships with public by utilizing strategic plans.
- Supporting public relations managers with writing, researching and preparation of materials
- Conducting media relations and responded to media requests for information.
- Managing media relations for organizations to produce successful results.
- Increasing media coverage through the creation of compelling press releases and proactive media outreach.
- Championing organizational culture building initiatives, contributing to a positive work environment and increased employee satisfaction levels.
- Developing targeted messaging for diverse audiences, ensuring clear understanding of company objectives and initiatives.
- Establishing a social media presence that engaged followers, increased traffic, and boosted overall brand exposure.
- Streamlining internal communication processes for improved employee engagement and collaboration.
- Managing crisis communications, effectively mitigating potential repetitional damage.
Clerk of Works
International House Limited
Nairobi, Nairobi Province
01.2024 - 12.2024
- Inspect materials on site and ensure they conform to the Consultant's specifications
- Keep proper records of any events on-site, including visitors to the site, material deliveries, drawings received and any other significant events occurring on-site
- Try to anticipate and foresee difficulties on site and advise the Project Manager or Architect in good time so that the necessary instructions can be issued
- Prepare weekly progress reports capturing key events on-site and milestones achieved
- Inspect the works and ensure that the Contractor is always and, in all respects, complying with the Conditions of Contract, the Specification and the Drawings and that they are conforming with the program of works
- Ensure that the required standards of quality and accuracy of work and materials are maintained
- Prepare and provide reports on the actual progress on site against the approved works program
Customer Service
Hamson's Wellness Clinic
Nairobi, Nairobi Province
06.2022 - 12.2023
- Managing day to day queries from customers/ patients
- Scheduling follow-ups to keep the customer in the know regarding the progress of their query
- Record keeping of all patients' interactions in the customer relationship management (CRM) tool
- Handling and processing of medical reports and other highly confidential information
- Processing queries and documentation
- Liaising with other department (claims analysts, medical advisers, finance department etc.)
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings 95%.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Anticipated guests' needs and delivered excellent customer service.
- Provided exceptional customer service through timely communication and problem resolution.
Development Control Coordinator
Tatu City Limited
Nairobi, Nairobi Province
10.2019 - 11.2021
- Take charge of the development guidelines for all precincts, constantly review, and update the guidelines, supervise the construction, and take decisive actions to ensure the guidelines are implemented to the latter
- Coordinate the processing of design approvals with the County government of Kiambu
- Work with developers to ensure that the process of development enhances Tatu brand
- Provide appropriate information for consultants to design roads and other infrastructure
- Monitor and provide survey data to potential buyers of property at the site
- Receive and evaluate development designs submitted by bulk buyers, both master plans and building designs
- Organizing and managing virtual meetings (Zoom, Blue Jeans) etc
- Schedule inspection completion of sites under construction by the DCC and subsequently by the County officials
- Develop and update administrative systems to make the DCC more efficient in terms of operation
- Constantly communicate with all stakeholders within the DCC working framework to harmonize operations
- Act as the focal point of DCC
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Gathered and organized materials to support operations.
Executive Assistant
Tatu City Limited
Nairobi, Nairobi Province
10.2018 - 10.2019
- Act as a focal point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for the manager's attention
- Manage diaries and organize meetings and appointments, often controlling access to the executive
- Book and arrange travel, transport and accommodation
- Reminding the Head of Department of important tasks and deadlines
- Type, compile and prepare reports, presentations and correspondence
- Organizing and managing virtual events (Zoom, Blue jeans etc) and management of virtual contacts
- Collate and file expenses
- Act as the point of contact between the Head of Department and internal/external stakeholders
- Ensuring the HOD's diary is up to date on tasks
- Setting reminders for meetings, appointments and other important tasks
- Taking notes at meetings, preparing the minutes and subsequently distributing to all participants
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Used advanced software to prepare documents, reports, and presentations.
- Answered high volume of phone calls and email inquiries.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Improved office efficiency by implementing new filing systems and document management processes.
- Facilitated training and onboarding for incoming office staff.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Improved document management and accessibility with creation of centralized digital repository.
Area Territory Manager
Equitel
Nairobi, Nairobi Province
10.2014 - 05.2015
- Headed daily briefs with the project team and managed summarizing events of the day
- Provided guidance and direction to the team in the capacity of a leader
- Ensured that consumer engagement was in line with the product training put in place
- Made sure that team targets allocated were met as required
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
Communications Intern
Kenya Ports Authority
Nairobi, Nairobi Province
08.2013 - 11.2013
- Conducted daily updates on corporate affairs in print and media
- Handled visitors on educational tours to the depot
- Worked in liaison with marketing department, in sensitizing clients on the operations at the depot
- Assisted in organizing Kenya Ports Authority business luncheon for Nairobi stakeholders
- Prepared daily, monthly, semi-annual and annual reports
- Prepared social media posts and videos with eye for viral content strategies.
- Participated in brainstorming sessions for campaign ideation, contributing innovative ideas that aligned with business objectives.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Assisted in the development of internal and external communication strategies, resulting in improved stakeholder relations.
- Edited written materials for consistency, clarity, grammar, and punctuation while adhering to company style guidelines.
- Collaborated with cross-functional teams on integrated marketing campaigns, achieving targeted goals and objectives.
- Helped with photo and video production and performed visual and sound editing tasks.
- Built strong relationships with media outlets and communications professionals to expand personal network.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Facilitated effective communication between departments, improving collaboration and team dynamics within the organization.
- Provided logistical support at corporate events such as trade shows or conferences, ensuring seamless execution of promotional activities.
- Assisted in the evaluation of communication tactics, identifying areas for improvement and providing recommendations to enhance overall effectiveness.
- Supported senior communications staff with preparation of speeches and presentations for company executives.
- Compiled analytics reports from social media and website data to guide future communication strategies.
- Improved public relations outcomes by crafting and distributing press releases to relevant media outlets.
Education
Bachelor of Arts - Journalism & Communication
Kenya Methodist University
Nairobi, 30 01.2011 - 07.2014
Skills
Project Management
Administration
Operations Management
Planning & Coordination
Corporate Communications
Customer Service & Relationship Management
Stakeholder Engagement
Construction Management
Property Development
Contract & Lease Management
Logistics & Facilitation
Inventory Management
Work & Workforce Planning
Team Management & Leadership
Networking & Collaboration
Data & Database Management
Computer proficiency
Time management
Problem-solving abilities
Creative thinking
Microsoft powerapps
Public relations
Press release writing
Analytics reporting
Messaging and speechwriting
CRM software proficiency
Professional Bodies
PRSK (Public Relations Society of Kenya), Member
Certification
Certificate of Achievement, Soft Skills, Brighter Monday
Timeline
Certificate of Achievement, Soft Skills, Brighter Monday
03-2025
Member of PRSK
01-2025
Corporate Communications Officer
Power Of Mercy Advisory Committee (POMAC)
12.2024 - Current
Clerk of Works
International House Limited
01.2024 - 12.2024
Customer Service
Hamson's Wellness Clinic
06.2022 - 12.2023
United Nations Women In Entrepreneurship
03-2022
Certificate of Service, Tatu City
11-2021
Certificate of Participation - Basic Occupational Safety & Health
01-2020
Development Control Coordinator
Tatu City Limited
10.2019 - 11.2021
Certificate of Participation- Authentic Leadership for Women
11-2018
Executive Assistant
Tatu City Limited
10.2018 - 10.2019
Area Territory Manager
Equitel
10.2014 - 05.2015
Communications Intern
Kenya Ports Authority
08.2013 - 11.2013
Bachelor of Arts - Journalism & Communication
Kenya Methodist University
01.2011 - 07.2014