Anne Wangui
Housekeeping Assistant
Nakuru
Summary
Hardworking housekeeping professional with 3 years of experience in fast paced environment, holding exceptional eye for detail when cleaning and inspecting team's work. Can work as a Housekeeper, Room attendant, Laundry attendant as well as cashier.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
The Ole Ken Hotel
01.2024 - Current
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Housekeeping Assistant
Waterbuck Hotel
08.2023 - 12.2023
- Participated in ongoing training and development opportunities, enhancing skills and knowledge to provide the highest level of service to guests.
- Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
- Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
- Adhered strictly to safety protocols while using chemicals and equipment, reducing potential accidents or injuries on the job.
- Kept public restrooms clean and well-stocked, creating a pleasant experience for all patrons utilizing facilities.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured a welcoming environment for guests by keeping all areas clean, tidy, and wellmaintained.
Cashier
Capital Hill Hotel
01.2021 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associate of Arts - Catering And Accommodation
Rift Valley Institute of Business Studies
Nakuru,Kenya. 04.2001 -
BBA - Finance
Kiriri Women's University of Science And Technology
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Cleaning techniques
Staff Training and Development
Housekeeping knowledge
Customer Service
Guest Relations
Cleaning and sanitation
Workload prioritization
Customer Relationship Management
Waste disposal
Sorting and washing laundry
Regulatory Compliance
Quality Assurance Controls
Languages
English
Native language
Swahili
Proficient
C2
Timeline
Housekeeping Supervisor
The Ole Ken Hotel
01.2024 - Current
Housekeeping Assistant
Waterbuck Hotel
08.2023 - 12.2023
Cashier
Capital Hill Hotel
01.2021 - 08.2022
Associate of Arts - Catering And Accommodation
Rift Valley Institute of Business Studies
04.2001 -
BBA - Finance
Kiriri Women's University of Science And Technology
04.2001 -
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