Hi, I’m
ANNE MBAMBO
Mombass
Summary
Detailed administrative professional with proven track record of efficiently managing teams of office and administrative workers and ensuring productivity and accuracy of work. Expertise in training and developing team members, problem solving, and providing quality assurance. Outstanding ability to manage multiple tasks and prioritize work efficiently. Adept at working closely with all levels of management to ensure smooth operations.
Overview
6
years of professional experience
1
Certification
Work History
cream mart
CUSTOMER SERVICE CASHIER
01.2021 - 01.2023
Job overview
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Performed store opening and closing duties as required.
- Built positive relationships with customers by providing friendly and helpful service.
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer concerns to meet unique needs and boost satisfaction.
- Provided assistance to other team members when needed to ensure the smooth operation of the store front end.
EASYDAY MINIMART
CASHIER
01.2017 - 03.2018
Job overview
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
- Balancing the cash register and generating reports for credit and debit sales.
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
Education
Amboseli Institute of Hospitality and Technologythika
HOSPITALITY MANAGENT from HOSPITALITY
01.2023
University Overview
Unity College
DIPLOMA from COMPUTER STUDIES
01.2017
University Overview
Huruma Girls High School
K.C.S.E CERTIFICATE from DIPLOMA IN COMPUTER, DIPLOMA IN HOSPITALITY MANAGEMENT, I.C.M CERTIFICATE
01.2016
University Overview
Skills
- Advising and Coaching
- Customer Complaint Resolution
- Telephone Management
- Stockroom Management
- Stocking and Replenishing
- Educational Feedback
- POS Inventory System Operation
Certification
- DIPLOMA IN COMPUTER
- DIPLOMA IN HOSPITALITY MANAGEMENT
- I.C.M CERTIFICATE
Timeline
CUSTOMER SERVICE CASHIER
cream mart
01.2021 - 01.2023
CASHIER
EASYDAY MINIMART
01.2017 - 03.2018
Amboseli Institute of Hospitality and Technology
HOSPITALITY MANAGENT from HOSPITALITY
Unity College
DIPLOMA from COMPUTER STUDIES
Huruma Girls High School
K.C.S.E CERTIFICATE from DIPLOMA IN COMPUTER, DIPLOMA IN HOSPITALITY MANAGEMENT, I.C.M CERTIFICATE
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