Learning new tools and technologies
ANNE NYOIKE
Online Sales Representative
Nairobi, Nairobi Province
Summary
Dynamic Bilingual Retail Sales Manager with a proven track record of boosting business growth and creating a positive work environment. Excited to utilize strong client relationships and marketing skills to enhance company offerings and increase market presence. Over 5 years of diverse customer support experience, poised to provide valuable insights and drive success in a new role.
Overview
8
8
years of professional experience
1
1
Language
Work History
Retail Sales Manager
New DownTown Limited
10.2020 - Current
- Coordinated in retailing of Agricultural products, veterinary medicine, and treatment of animals during fieldwork.
- Consecutively sold animal feeds to Customers.
- Gave farmers advice on animal care and checking on their diet.
Online Sales Representative
Freelance
01.2017 - Current
- Created and managed product listings across platforms like Shopify, Amazon, and Alibaba
- Wrote compelling product descriptions and uploaded high-quality images
- Responded to customer inquiries via chat, email, and DMs (Instagram/Facebook)
- Resolved complaints and followed up to ensure customer satisfaction.
- Promoted products through posts, stories, and reels on Instagram and Facebook.
- Used Shopify/Amazon analytics to adjust strategy and improve sales.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Managed multiple social media accounts, driving engagement and brand awareness with creative content.
- Developed strong relationships with suppliers, negotiating favorable pricing terms without compromising on product quality.
- Organized regular promotions and incentives for customers, boosting both short-term sales volume and long-term brand loyalty.
Virtual Office Assistant
Freelance
09.2024 - 12.2024
- Contributed to streamlined financial processes by tracking expenses, processing invoices, and maintaining detailed budget records.
- Mitigated potential legal issues by maintaining strict confidentiality of sensitive information, records, and documents.
- Boosted team morale with proactive assistance in day-to-day office functions such as calendar management and travel planning for colleagues when required.
- Supported successful events coordination by handling logistics such as venue booking, transportation arrangements, material preparation, and follow-up communications.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Enhanced client satisfaction by providing timely and accurate administrative support in a virtual office environment.
- Maintained strong professional relationships with clients through consistent follow-ups on requests or potential opportunities for collaboration.
- Provided outstanding customer service by resolving inquiries through phone calls, email correspondence, and chat platforms.
- Spearheaded social media presence improvement by creating high-quality content tailored to target audiences across multiple platforms.
Quality Assurance Analyst
Aspendos Dairy Limited
10.2019 - 09.2020
- Receiving the milk from the farmers.
- Graded milk by sensory evaluation, microbiological quality, and physicochemical properties.
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Reported progress, test metrics and results to project stakeholders.
Registered Veterinary Technologist
Freelance Vet
07.2019 - 07.2020
- Practiced my internship where I learned about clinical practices, disease control, herd health management, and animal welfare.
- Also practiced in animal production, extension services, and veterinary public health.
- Assisted veterinarians in complex surgeries while adhering to strict sterile technique protocols to minimize infection risks for patients.
- Improved clinic efficiency by assisting veterinarians with surgical procedures, anesthesia monitoring, and post-operative care.
- Fostered positive relationships with clients through compassionate communication during difficult situations such as end-of-life decisions or critical illness diagnoses.
- Supported optimal health outcomes for pets through precise administration of medications, vaccinations, and therapeutic treatments.
- Educated clients about responsible pet ownership practices including nutrition recommendations, exercise guidelines, behavioral training techniques, and vaccination schedules.
- Boosted clinic success in treating challenging cases by researching and implementing innovative veterinary technologies and diagnostic tools.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Registered Veterinary Technologist
Kenpol Agrovet
08.2018 - 12.2018
- Sold animal feeds, animal drugs, and animal semen, and performed post-mortem on animals.
- Assisted veterinarians in complex surgeries while adhering to strict sterile technique protocols to minimize infection risks for patients.
- Improved clinic efficiency by assisting veterinarians with surgical procedures, anesthesia monitoring, and post-operative care.
- Fostered positive relationships with clients through compassionate communication during difficult situations such as end-of-life decisions or critical illness diagnoses.
- Played a vital role in community outreach initiatives such as pet adoption events, spay/neuter clinics, and animal welfare education campaigns.
- Supported optimal health outcomes for pets through precise administration of medications, vaccinations, and therapeutic treatments.
- Ensured accurate diagnosis of medical issues by skillfully performing laboratory tests on blood samples, urine specimens, and tissue biopsies.
Education
Post-Graduate Certificate - Data Science
ALX Africa
Nairobi, Nairobi Province, Kenya 04.2001 -
Certificate of Technical Studies - Virtual Assistance
ALX Africa
Nairobi, Nairobi Province, Kenya 04.2001 -
Graduate Certificate - Professional Foundations
ALX Africa
Nairobi, Nairobi Province, Kenya 04.2001 -
Certificate of Technical Studies - Meat Inspection
Meat Training Institute
Athi River, Machakos District, Kenya 04.2001 -
Diploma - Animal Health And Production
Animal Health Institute Training Industry
Kutus, Kirinyaga District, Kenya 04.2001 -
Skills
Team building
Retail operations
Strategic planning
Management
Resource management
Delegating work
Decision-making
Marketing strategies
Customer service
Financial reporting
Critical thinking
Customer engagement
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 in the development of an app for empowering Kenyan youth through digital skills.
- Supervised team of 3 staff members.
Interests
Helping others and community work
Reading or researching on topics in technology and animals
Spending time in nature or with animals
Listening to music
Cooking and trying out new recipes
Timeline
Virtual Office Assistant
Freelance
09.2024 - 12.2024
Retail Sales Manager
New DownTown Limited
10.2020 - Current
Quality Assurance Analyst
Aspendos Dairy Limited
10.2019 - 09.2020
Registered Veterinary Technologist
Freelance Vet
07.2019 - 07.2020
Registered Veterinary Technologist
Kenpol Agrovet
08.2018 - 12.2018
Online Sales Representative
Freelance
01.2017 - Current
Post-Graduate Certificate - Data Science
ALX Africa
04.2001 -
Certificate of Technical Studies - Virtual Assistance
ALX Africa
04.2001 -
Graduate Certificate - Professional Foundations
ALX Africa
04.2001 -
Certificate of Technical Studies - Meat Inspection
Meat Training Institute
04.2001 -
Diploma - Animal Health And Production
Animal Health Institute Training Industry
04.2001 -