Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
ANNE NYOIKE

ANNE NYOIKE

Online Sales Representative
Nairobi, Nairobi Province

Summary

Dynamic Bilingual Retail Sales Manager with a proven track record of boosting business growth and creating a positive work environment. Excited to utilize strong client relationships and marketing skills to enhance company offerings and increase market presence. Over 5 years of diverse customer support experience, poised to provide valuable insights and drive success in a new role.

Overview

8
8
years of professional experience
1
1
Language

Work History

Retail Sales Manager

New DownTown Limited
10.2020 - Current
  • Coordinated in retailing of Agricultural products, veterinary medicine, and treatment of animals during fieldwork.
  • Consecutively sold animal feeds to Customers.
  • Gave farmers advice on animal care and checking on their diet.

Online Sales Representative

Freelance
01.2017 - Current
  • Created and managed product listings across platforms like Shopify, Amazon, and Alibaba
  • Wrote compelling product descriptions and uploaded high-quality images
  • Responded to customer inquiries via chat, email, and DMs (Instagram/Facebook)
  • Resolved complaints and followed up to ensure customer satisfaction.
  • Promoted products through posts, stories, and reels on Instagram and Facebook.
  • Used Shopify/Amazon analytics to adjust strategy and improve sales.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
  • Managed multiple social media accounts, driving engagement and brand awareness with creative content.
  • Developed strong relationships with suppliers, negotiating favorable pricing terms without compromising on product quality.
  • Organized regular promotions and incentives for customers, boosting both short-term sales volume and long-term brand loyalty.

Virtual Office Assistant

Freelance
09.2024 - 12.2024
  • Contributed to streamlined financial processes by tracking expenses, processing invoices, and maintaining detailed budget records.
  • Mitigated potential legal issues by maintaining strict confidentiality of sensitive information, records, and documents.
  • Boosted team morale with proactive assistance in day-to-day office functions such as calendar management and travel planning for colleagues when required.
  • Supported successful events coordination by handling logistics such as venue booking, transportation arrangements, material preparation, and follow-up communications.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Enhanced client satisfaction by providing timely and accurate administrative support in a virtual office environment.
  • Maintained strong professional relationships with clients through consistent follow-ups on requests or potential opportunities for collaboration.
  • Provided outstanding customer service by resolving inquiries through phone calls, email correspondence, and chat platforms.
  • Spearheaded social media presence improvement by creating high-quality content tailored to target audiences across multiple platforms.

Quality Assurance Analyst

Aspendos Dairy Limited
10.2019 - 09.2020
  • Receiving the milk from the farmers.
  • Graded milk by sensory evaluation, microbiological quality, and physicochemical properties.
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Reported progress, test metrics and results to project stakeholders.

Registered Veterinary Technologist

Freelance Vet
07.2019 - 07.2020
  • Practiced my internship where I learned about clinical practices, disease control, herd health management, and animal welfare.
  • Also practiced in animal production, extension services, and veterinary public health.
  • Assisted veterinarians in complex surgeries while adhering to strict sterile technique protocols to minimize infection risks for patients.
  • Improved clinic efficiency by assisting veterinarians with surgical procedures, anesthesia monitoring, and post-operative care.
  • Fostered positive relationships with clients through compassionate communication during difficult situations such as end-of-life decisions or critical illness diagnoses.
  • Supported optimal health outcomes for pets through precise administration of medications, vaccinations, and therapeutic treatments.
  • Educated clients about responsible pet ownership practices including nutrition recommendations, exercise guidelines, behavioral training techniques, and vaccination schedules.
  • Boosted clinic success in treating challenging cases by researching and implementing innovative veterinary technologies and diagnostic tools.
  • Recorded symptoms and documented medical observations to inform treatment decisions.

Registered Veterinary Technologist

Kenpol Agrovet
08.2018 - 12.2018
  • Sold animal feeds, animal drugs, and animal semen, and performed post-mortem on animals.
  • Assisted veterinarians in complex surgeries while adhering to strict sterile technique protocols to minimize infection risks for patients.
  • Improved clinic efficiency by assisting veterinarians with surgical procedures, anesthesia monitoring, and post-operative care.
  • Fostered positive relationships with clients through compassionate communication during difficult situations such as end-of-life decisions or critical illness diagnoses.
  • Played a vital role in community outreach initiatives such as pet adoption events, spay/neuter clinics, and animal welfare education campaigns.
  • Supported optimal health outcomes for pets through precise administration of medications, vaccinations, and therapeutic treatments.
  • Ensured accurate diagnosis of medical issues by skillfully performing laboratory tests on blood samples, urine specimens, and tissue biopsies.

Education

Post-Graduate Certificate - Data Science

ALX Africa
Nairobi, Nairobi Province, Kenya
04.2001 -

Certificate of Technical Studies - Virtual Assistance

ALX Africa
Nairobi, Nairobi Province, Kenya
04.2001 -

Graduate Certificate - Professional Foundations

ALX Africa
Nairobi, Nairobi Province, Kenya
04.2001 -

Certificate of Technical Studies - Meat Inspection

Meat Training Institute
Athi River, Machakos District, Kenya
04.2001 -

Diploma - Animal Health And Production

Animal Health Institute Training Industry
Kutus, Kirinyaga District, Kenya
04.2001 -

Skills

Team building

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of an app for empowering Kenyan youth through digital skills.
  • Supervised team of 3 staff members.

Interests

Learning new tools and technologies

Helping others and community work

Reading or researching on topics in technology and animals

Spending time in nature or with animals

Listening to music

Cooking and trying out new recipes

Timeline

Virtual Office Assistant

Freelance
09.2024 - 12.2024

Retail Sales Manager

New DownTown Limited
10.2020 - Current

Quality Assurance Analyst

Aspendos Dairy Limited
10.2019 - 09.2020

Registered Veterinary Technologist

Freelance Vet
07.2019 - 07.2020

Registered Veterinary Technologist

Kenpol Agrovet
08.2018 - 12.2018

Online Sales Representative

Freelance
01.2017 - Current

Post-Graduate Certificate - Data Science

ALX Africa
04.2001 -

Certificate of Technical Studies - Virtual Assistance

ALX Africa
04.2001 -

Graduate Certificate - Professional Foundations

ALX Africa
04.2001 -

Certificate of Technical Studies - Meat Inspection

Meat Training Institute
04.2001 -

Diploma - Animal Health And Production

Animal Health Institute Training Industry
04.2001 -

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ANNE NYOIKEOnline Sales Representative