Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
Generic

Anne Goret Kariuki

Virtual Assistant
Nyeri

Summary

Friendly and reliable virtual assistant offering unmatched customer service and workplace focus. I am eager to learn and grow as a virtual assistant in the remote work environment. I possess the ability to quickly grasp new systems and procedures while maintaining attention to detail. I am ready to use and develop customer service and satisfaction as well as ensuring efficiency.

Overview

2
2

Years of executive customer support

Work History

Cashier Attendant

Sultana Hotel
12.2022 - Current
  • Counting money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcoming customers and helped determine their needs.
  • Maintaining a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operating cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Building relationships with customers to encourage repeat of clients.
  • Responding promptly to customer needs, assisted with returns,refunds and resolving transaction issues.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managing inventory levels effectively, reducing stock shortages and minimizing wastage.

Sales Representative

IPay Africa
07.2022 - 12.2022
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales trainings.

Customer Support Consultant

Marbles Internet Provider
05.2019 - 09.2019
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Collaborated with cross-functional teams to maintain up-to-date knowledge of product offerings and company policies.
  • Exceeded targets in sales conversion rates through active listening skills and persuasive communication techniques.
  • Reduced average call resolution time by implementing effective problem-solving strategies and maintaining a comprehensive knowledge base.
  • Improved customer retention rates by understanding their needs and offering tailored solutions.
  • Leveraged strong product knowledge to educate customers on the benefits of new features and updates, increasing overall satisfaction.
  • Maintained a high level of professionalism when handling sensitive information or addressing escalated concerns from customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Helped streamline repair processes and update procedures for support action consistency.

Education

Bachelor's Degree of Economics - Business Economics

Kenyatta University
Kiambu, Kiambu District, Kenya
04.2001 -

Skills

Customer Service Assistance

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervision of Sultana Hotel staff members ensuring they cary out duties efficiently

Work Preference

Work Type

Full TimeContract Work

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid sick leaveWork from home optionCompany Culture4-day work week

Timeline

Cashier Attendant

Sultana Hotel
12.2022 - Current

Sales Representative

IPay Africa
07.2022 - 12.2022

Customer Support Consultant

Marbles Internet Provider
05.2019 - 09.2019

Bachelor's Degree of Economics - Business Economics

Kenyatta University
04.2001 -

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Anne Goret KariukiVirtual Assistant