Years of executive customer support
Anne Goret Kariuki
Virtual Assistant
Nyeri
Summary
Friendly and reliable virtual assistant offering unmatched customer service and workplace focus. I am eager to learn and grow as a virtual assistant in the remote work environment. I possess the ability to quickly grasp new systems and procedures while maintaining attention to detail. I am ready to use and develop customer service and satisfaction as well as ensuring efficiency.
Overview
2
2
Work History
Cashier Attendant
Sultana Hotel
12.2022 - Current
- Counting money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcoming customers and helped determine their needs.
- Maintaining a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operating cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Building relationships with customers to encourage repeat of clients.
- Responding promptly to customer needs, assisted with returns,refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managing inventory levels effectively, reducing stock shortages and minimizing wastage.
Sales Representative
IPay Africa
07.2022 - 12.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Fostered collaborative environment, sharing best practices among sales team.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Customer Support Consultant
Marbles Internet Provider
05.2019 - 09.2019
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Collaborated with cross-functional teams to maintain up-to-date knowledge of product offerings and company policies.
- Exceeded targets in sales conversion rates through active listening skills and persuasive communication techniques.
- Reduced average call resolution time by implementing effective problem-solving strategies and maintaining a comprehensive knowledge base.
- Improved customer retention rates by understanding their needs and offering tailored solutions.
- Leveraged strong product knowledge to educate customers on the benefits of new features and updates, increasing overall satisfaction.
- Maintained a high level of professionalism when handling sensitive information or addressing escalated concerns from customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Bachelor's Degree of Economics - Business Economics
Kenyatta University
Kiambu, Kiambu District, Kenya 04.2001 -
Skills
Customer Service Assistance
Google Assistance
Gmail for filtering emails
Asana
Calendar Management
Zoom and Google Meet for meetings
ClickUP for Project Management
Work ethic and integrity
Written and verbal communication
Daily reporting
Professionalism and courtesy
Good time management
Reliable
Inbox management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervision of Sultana Hotel staff members ensuring they cary out duties efficiently
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid sick leaveWork from home optionCompany Culture4-day work weekTimeline
Cashier Attendant
Sultana Hotel
12.2022 - Current
Sales Representative
IPay Africa
07.2022 - 12.2022
Customer Support Consultant
Marbles Internet Provider
05.2019 - 09.2019
Bachelor's Degree of Economics - Business Economics
Kenyatta University
04.2001 -