ANNE NJOGU
CUSTOMER SERVICE REPRESENTATIVE
Nairobi,Kenya
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Takim Limited
Nairobi, Kenya
05.2023 - Current
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
RKH QITARAT(DOHA METRO)
08.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Customer Service Representative
GOLDEN PRICE LIMITED
Nairobi, Kenya
09.2020 - 07.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma in Customer Service Management
Nairobi Institute Of Business Studies
Nairobi, Kenya 04.2001 -
Dykaan College
Nairobi, Kenya 01.2018 - 06.2018
High School Diploma -
Ridgeways Girls High School
Nairobi, Kenya 02.2014 - 10.2017
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Data Entry
Customer Relations
Complaint resolution
Problem-solving abilities
Timeline
Customer Service Representative
Takim Limited
05.2023 - Current
Customer Service Representative
RKH QITARAT(DOHA METRO)
08.2022 - 01.2023
Customer Service Representative
GOLDEN PRICE LIMITED
09.2020 - 07.2022
Dykaan College
01.2018 - 06.2018
High School Diploma -
Ridgeways Girls High School
02.2014 - 10.2017
Diploma in Customer Service Management
Nairobi Institute Of Business Studies
04.2001 -
Similar Profiles
Akhiym AlfredAkhiym Alfred
A-Class Fitter, Millwright at DAMUS LIMITED,SIS LIMITED,TRINWELD, D. Rampersad and Company Limited and other contractorsA-Class Fitter, Millwright at DAMUS LIMITED,SIS LIMITED,TRINWELD, D. Rampersad and Company Limited and other contractors
Azhar ShaikhAzhar Shaikh
Credit Manager at Tata Capital Limited (Tata Motors Finance Limited Merged with Tata Capital Limited)Credit Manager at Tata Capital Limited (Tata Motors Finance Limited Merged with Tata Capital Limited)
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
Felix MbuviFelix Mbuvi
Laundry operator at MSC CruisesLaundry operator at MSC Cruises
SIMON PETER MONDIASIMON PETER MONDIA
Finance and Operations Associate at PAWA IT SOLUTIONS COMPANYFinance and Operations Associate at PAWA IT SOLUTIONS COMPANY