Anne Njagi
Nairobi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Operations Officer
Family Bank
01.2020 - 04.2022
- Opened and closed variety of types of accounts, processed address changes, maintained and balanced cash drawer on daily basis by accounting for cash assigned, received, and disbursed
- Demonstrated knowledge and understanding of new accounts system database to manage and maintain customer account information
- Transfers, and cash advances, receiving loan payments, and cashing checks
- Assisted customers with telephone inquiries to provide solutions to their banking needs
- Assisted over 50 customers with routine account-related requests; researches and resolves account service inquiries/issues; and responds to client inquiries promptly, effectively, and professionally
- Utilized marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customers
- Assisted with efforts to identify and implement positive overall customer experience
- Contributed towards fostering teamwork within departments
- Implemented processes that simplified procedures and reduced average processing time..
Property Administrator
Bency Safaris Co. Ltd
02.2015 - 12.2019
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Managed maintenance and custodial staff.
- Promptly responded to tenant complaints and concerns.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Account executive
Kehl Design
01.2013 - 12.2014
- Worked with designers and production staff to create high-quality and brand-specific ads.
- Helped local clients expand business operations through targeted advertising.
- Envisioned, designed and launched revamped website to better convey company brand.
- Managed teams who handled websites and social media pages of different Companies with their own unique specifications i.e. Unga group Co. Ltd, Nestle Kenya, Grain star Ltd, AGRA etc.
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Reviewed all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
- Ensured that client issues are dealt with in efficient manner, informing Account Director or Managing Director of any problems that may arise.
- Owned contract and contract renewals for new work for existing clients.
- Approved Change Orders and invoices, and is responsible for payment collections.
- Serviced accounts and proposed new products and services to maximize revenue
Graduate Clerk
Family Bank
01.2012 - 11.2012
- Met with and interviewed corporate and personal customers, discussing their financial requirements, and provided appropriate financial advice;
- Monitored over 50 accounts;
- Assessing and reviewing financial circumstances;
- Prepared lending agreements;
- Promoted bank's services;
- Problem solving; planning;
- Writing reports;
- Maintained records;
Clerk/Micro finance officer
Kenya Commercial Bank
01.2009 - 11.2011
- Carefully checked and reconciled payments on issuance of shares either made by banker’s Cheque or global payments
- Verified that all information in provincial allotment letters (PAL) had been filled in correctly
- Captured data of Rights issue applications
- Opened personal and small scale business accounts
- Personal loans customer service
- Customer Relations Handling verbal and written customer enquiries and complaints
- Customer creation and Account opening
- Ordered, received and Issued over 50 ATM cards daily
- Received, recorded customer letters and acted upon them
- Contacted customers on zero balance report, overdrawn accounts,
- Collected of Atm cards and Cheque books
Education
No Degree - Association of Chartered Certified Accountants
Strathmore University
Nairobi,Kenya2026
BBA - Accounting
Africa Nazarene University
Nairobi, 302008
Skills
- Accounting
- Billing
- Bookkeeping
- Corporate communications
- Payment Collection
- Microsoft Office
- Customer Care
- Reporting
Languages
English, Swahili
Native language
French
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you can dream it, you can do it.
Walt Disney
Timeline
Operations Officer
Family Bank
01.2020 - 04.2022
Property Administrator
Bency Safaris Co. Ltd
02.2015 - 12.2019
Account executive
Kehl Design
01.2013 - 12.2014
Graduate Clerk
Family Bank
01.2012 - 11.2012
Clerk/Micro finance officer
Kenya Commercial Bank
01.2009 - 11.2011
No Degree - Association of Chartered Certified Accountants
Strathmore University
BBA - Accounting
Africa Nazarene University
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