Open To Work
ANNE MAGWE NDERI
Dispatcher
Work Preference
Summary
Results-driven IT and business systems professional transitioning into freight dispatch, with extensive experience in SAP Business One implementation, consulting and client support. Skilled in client coordination, scheduling, process documentation, data management and monitoring project timelines to ensure efficient operations. Strong in communication, record-keeping, problem-solving and meeting deadlines. Brings transferable skills in dispatch coordination, shipment tracking and customer service supported by familiarity with DAT One, Motive, Google Maps, Excel, Google Sheets, QuickBooks and HubSpot CRM.
Overview
14
14
years of professional experience
1
1
Language
Work History
SAP Business One Project Manager
SOFT CONSULT LIMITED
03.2022 - 01.2023
- Coordinated implementation activities, schedules, deliverables and project milestones, following up to keep work aligned with agreed timelines.
- Worked directly with clients to gather requirements, clarify expectations, communicate progress and address operational concerns.
- Prepared functional blueprint documents and maintained clear records of business processes, requirements and system configurations.
- Coordinated activities between clients and technical teams to support timely completion of assigned tasks.
- Monitored testing and configuration activities, identified issues and followed through on corrective actions.
- Delivered user training and post-implementation support, responding to questions and helping resolve service-related issues.
- Supported accurate business reporting through system validation and workflow improvements.
SAP Business One Project Manager
RENOVA LIMITED
09.2021 - 02.2022
- Managed project implementation activities and monitored progress against business requirements and operational timelines.
- Coordinated system changes, upgrades, test environments and new SAP instances with relevant users and technical resources.
- Maintained data quality and integrity by reviewing information and working with users to correct inconsistencies.
- Validated reports and system outputs to support accurate records and informed operational decisions.
- Communicated with stakeholders to coordinate activities, address issues and support implementation objectives.
SAP Business One Consultant
EIM SOLUTIONS LTD
02.2012 - 04.2020
- Gathered client requirements and documented project scopes and functional blueprints to guide implementation activities.
- Coordinated system setup, configuration and integration tasks to support clients’ business operations.
- Performed data migration using the Data Transfer Workbench, checking data accuracy, consistency and completeness.
- Prepared user manuals and delivered end-user training, explaining processes and responding to user questions.
- Worked with IT and finance teams to prepare management reports and support accurate business information.
- Provided on-site and remote client support, recorded issues, investigated system-related concerns and followed through on resolutions.
- Conducted testing and validation to confirm that system configurations and migrated data met agreed requirements.
- Reviewed business processes and recommended workflow improvements and stronger internal controls.
Administrative Assistant
UPPER HILL MEDICAL CENTRE
09.2011 - 02.2012
- Registered patients and entered and updated information in digital systems, maintaining accurate and reliable records.
- Managed incoming calls, responded to routine inquiries and directed requests to the appropriate personnel.
- Maintained organized physical and electronic filing systems to support accurate documentation and efficient retrieval.
- Prepared, photocopied and organized administrative and medical documents.
- Coordinated routine office activities and communication to support daily service delivery.
IT Support Intern
INTERNATIONAL LIVESTOCK RESEARCH INSTITUTE (ILRI)
06.2009 - 08.2009
- Internship title and dates retained from the original CV. Specific duties should be confirmed before this section is finalized.
Education
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
01-2009
Kenya Certificate of Secondary Education (KCSE) - undefined
Kangaru Girls High School
01-2004
Skills
Dispatch, scheduling and operational coordination
Pickup and delivery scheduling and progress tracking
Client communication, customer service and complaint handling
Workload prioritization, issue resolution and escalation
Accurate record keeping, data entry and reporting
Invoice support and document management
Business process analysis and workflow optimization
Data management, migration and validation
Level 1 user support and technical escalation
End-user training and client support
Microsoft Office, Excel, Google Sheets and digital systems
Communication, organization and time management
Initiative, accountability, adaptability and teamwork
Attention to detail, confidentiality and problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Software
DAT One
Google Maps
Motive
Excel
Quickbooks
HubSpot CRM
ConnectWise PSA
Anydesk
Teamviewer
Microsoft Teams
Zoom
Google Meet
Timeline
SAP Business One Project Manager
SOFT CONSULT LIMITED
03.2022 - 01.2023
SAP Business One Project Manager
RENOVA LIMITED
09.2021 - 02.2022
SAP Business One Consultant
EIM SOLUTIONS LTD
02.2012 - 04.2020
Administrative Assistant
UPPER HILL MEDICAL CENTRE
09.2011 - 02.2012
IT Support Intern
INTERNATIONAL LIVESTOCK RESEARCH INSTITUTE (ILRI)
06.2009 - 08.2009
Kenya Certificate of Secondary Education (KCSE) - undefined
Kangaru Girls High School
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology