Anne Mutai
Real Estate Virtual Assistant
Nairobi,30
Summary
I am an Industrious and efficient Administrative Assistant offering proven resourcefulness and project management talents gained during 2-year Real Estate career. I Smoothly coordinate documents, records and office operations. Monitor properties, organize contract paperwork and prepare promotions for each listing to support agents and help close deals. I am Excellent at customer service and conflict management skills, demonstrating solid time management and organizational skills, Microsoft Office Proficiency and effective client service strategies.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Real Estate Administrative Assistant
Earthmine Properties Limited
Nairobi
06.2018 - 10.2021
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Performed a variety of administrative operations like call routing, listing and transaction coordination, online listing update and schedule management
- Prepared listing and purchase agreements, disclosures and obtaining clients signature using Docusign
- Kept contacts organized with [Software] system to maintain readiness for future mailings.
- Coordinated appointments to show marketed properties.
Customer Service Executive
Safaricom PLC
Nairobi, Kenya
12.2008 - 11.2017
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
Associate of Arts - Mass Communications
KAMPALA INTERNATIONAL UNIVERSITY
UGANDA 04.2004 - 11.2006
Skills
Transcription and dictation
Spreadsheet management
Travel planning
Report analysis
60 WPM typing speed
Social media knowledge
Paperwork drafting
Recordkeeping
Multi-line phone proficiency
Administrative support
Office management
Scheduling
Document conversion
Meeting arrangements
Meeting minutes
Records management
Business administration
Writing reports
Documentation and control
Bookkeeping
Database administration
Customer relations and communications
Timeline
Real Estate Administrative Assistant
Earthmine Properties Limited
06.2018 - 10.2021
Customer Service Executive
Safaricom PLC
12.2008 - 11.2017
Associate of Arts - Mass Communications
KAMPALA INTERNATIONAL UNIVERSITY
04.2004 - 11.2006