Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Profile
Professional Membership
Work Experience
Hobbies And Interests
Personal Information
References
Languages
Timeline
Generic

Anne Mugo

Summary

HR professional highly effective at verifying that all documentation is properly authorized and supported according to company policies, regulatory practices and legal requirements. Organized Human Resources Thoughtful facilitator of individual HR team requirements, identifying need and devising strategies for thoughtful integration of new policies and procedures. Objective navigator of interpersonal conflict with creativity in reaching mutual agreements.

Overview

21
21
years of professional experience

Work History

Human Resources Associate

Lintons Beauty World
05.2023 - 10.2023
  • Support staff orientation, confirmation, promotion and separation processes
  • Coordinate Safety and health committee meetings
  • Maintaining all EHS documentation and records
  • Labour laws compliance
  • Develop suitable EHS training materials and conducting EHS induction and training
  • Assist in internal inspection, auditing and following up on implementing the recommendations and closure of gaps identified.
  • Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
  • Streamlined recruitment efforts for better candidate experience and increased success in filling open positions.
  • Improved workplace culture by promoting diversity and inclusion initiatives, leading to higher employee satisfaction rates.
  • Boosted HR efficiency by consolidating systems and creating user-friendly resources for employees and managers.

Administrative Liaison Associate

Lintons Beauty World
12.2021 - 05.2023
  • Monitoring and auditing attendance and adherence to shift schedules
  • Training on Hr policies and procedures
  • Managing employee records
  • Recruitment and performance management
  • Front office management
  • Supervision of stores repairs and maintenance
  • Asset management.
  • Enhanced communication between departments by streamlining administrative processes and implementing efficient tracking systems.
  • Reduced operational costs by identifying inefficiencies and recommending procedural improvements in day-to-day tasks.
  • Supported executive-level decision-making with accurate data compilation, analysis, and presentation for monthly meetings.
  • Managed multiple projects concurrently by prioritizing tasks, meeting deadlines, and maintaining a high level of organization.

Area Leaf Manager

Alliance One Tobacco
01.2009 - 01.2015
  • Participating in staff selection and vetting
  • Helping in the preparation and execution of corporate social functions
  • Assisting in establishing staff welfare programs and passing on the same to management
  • Any other duties as assigned by supervisor
  • Participating in selection of field staff.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Area Leaf Supervisor

Alliance One Tobacco
01.2007 - 01.2008
  • Participating in staff selection and vetting
  • Helping in the preparation and execution of corporate social functions
  • Assisting in establishing staff welfare programs and passing on the same to management
  • Any other duties as assigned by supervisor
  • Participating in selection of field staff.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Buyer Trainee

Alliance One Tobacco-Thika Factory (GLT)
07.2006 - 12.2006
  • Timely customers' orders processing
  • Ensuring customers' orders are delivered on time
  • Ensure that the goods ordered meet the requisite standards before dispatch
  • Ensure that goods get to the customers on time
  • Training on customer requirements as far as the blends are concerned
  • Ensuring NTRM (Non-Tobacco Related Material) free product
  • Took care of the logistics of shipping or transporting goods
  • Packaging, storage& shipping procedures
  • Any other duties as assigned by the supervisor.
  • Increased supplier efficiency by negotiating contracts and maintaining strong relationships with vendors.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Streamlined purchasing processes by implementing efficient systems and procedures for order management.
  • Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.

Leaf Technician

Alliance One Tobacco
09.2003 - 06.2006
  • Timely customers' orders processing
  • Ensuring customers' orders are delivered on time
  • Ensure that the goods ordered meet the requisite standards before dispatch
  • Ensure that goods get to the customers on time
  • Training on customer requirements as far as the blends are concerned
  • Ensuring NTRM (Non-Tobacco Related Material) free product
  • Took care of the logistics of shipping or transporting goods
  • Packaging, storage& shipping procedures
  • Any other duties as assigned by the supervisor.
  • Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.

Assistant Leaf Technician

Alliance One Tobacco
04.2003 - 08.2003
  • Timely customers' orders processing
  • Ensuring customers' orders are delivered on time
  • Ensure that the goods ordered meet the requisite standards before dispatch
  • Ensure that goods get to the customers on time
  • Training on customer requirements as far as the blends are concerned
  • Ensuring NTRM (Non-Tobacco Related Material) free product
  • Took care of the logistics of shipping or transporting goods
  • Packaging, storage& shipping procedures
  • Any other duties as assigned by the supervisor.

Education

BBA - Business Administration

Kenya Methodist University
Nairobi, Nairobi Province, Kenya
07.2015

Diploma in Human Resource Management - Human Resources Management

Kenya Methodist University
Nairobi, Nairobi Province, Kenya
08.2012

Certificate in General Agriculture - General Agriculture And Home Economics

Kilifi Institute of Agriculture
05.2002

High School Diploma -

Ngiriambu Girls' High School
Kirinyaga ,District
01.1999

Skills

  • Employee relations/performance management/employee records/recruitment/health and safety/compliance/Hris-workpay, sage and rippling
  • Office management
  • Staff leave administration
  • Staff induction and onboarding
  • Asset management
  • Ability to inspire others
  • Ability to multi task
  • Meticulous attention to detail
  • Excellent interpersonal and communication skills
  • Highly developed organizational skills and the ability to meet deadlines
  • Possess the ability to work well under pressure
  • Self-motivated and a reliable team player
  • Ability to work in a multicultural setting
  • Good reporting skills
  • Recruitment and Selection
  • Succession Planning
  • Labor Relations
  • Employment Law Compliance
  • Benefits Administration
  • Workforce Planning

Accomplishments

  • Supervised team of 11 staff members and turned around the housekeeping department at Lintons Beauty World
  • Collaborated with team of 4 in the development of EHS Section.

Personal Profile

Talented and result driven individual with adequate professional experience in general management. I am a dedicated professional devoted to providing outstanding Human Resource services. I am seeking placement in an organization that would allow me to put into use my skills, competencies and vast knowledge in the profession. As demonstrated here, I am qualified to hold a Human Resource Management or Administration position.

Professional Membership

Duly registered associate member of the Institute of Human Resource Management (IHRM)

Work Experience

  • Human Resources Associate, Lintons Beauty World, 12/2021, 05/2023, Management of employee records (electronically and maintaining physical files), Handling of employee relations- grievances and disciplinary procedures, Selection and recruitment, Tracking, updating and management of statutory information for all employess-Nhif, Nssf, Pin., Organizing interviews and calling in candidates and preparation of the necessary interview reports., Support staff orientation, confirmation, promotion and separation processes, Coordinate Safety and health committee meetings, Maintaining all EHS documentation and records, Labour laws compliance., Develop suitable EHS training materials and conducting EHS induction and training, Assist in internal inspection, auditing and following up on implementing the recommendations and closure of gaps identified.
  • Administrative Liaison Associate, Lintons Beauty World, 12/2021, 05/2023, Monitoring and auditing attendance and adherence to shift schedules, Training on Hr policies and procedures, Managing employee records, Recruitment and performance management, Front office management, Supervision of stores repairs and maintenance, Asset management
  • Area Leaf Manager, Alliance One Tobacco, 2009, 2015, Driving company business by ensuring company policies are implemented, Ensuring production targets are met, Ensure high quality products to satisfy our customers, Managing staff welfare issues, accommodation, allocation of company resources, Taking part in recruitment of company staff, Ensure all employee files with their particulars are available and properly documented, Implementing training and development programs for staff, Conducting Performance appraisals, Advising management on promotion of deserving workers, Conducting trainings of field staffs and farmers, Planning for corporate social responsibility activities, In charge of all Social responsibilities' programs within my jurisdiction, Represented the company in all public related issues within the community
  • Assistant Leaf Technician, Alliance One Tobacco (Former Stancom Tobacco Kenya), 04/2003, 08/2003, Ensuring company agronomical practices are being followed, Driving the achievement of the set targets, Supervising the junior staff to ensure their duties are done, Compiling reports to management concerning production targets, Ensuring goods are of high quality, Assisting with staff recruitment
  • Buyer Trainee (Short Course), Alliance One Tobacco-Thika Factory (GLT), 07/2006, 12/2006, Participating in staff selection and vetting, Helping in the preparation and execution of corporate social functions, Assisting in establishing staff welfare programs and passing on the same to management, Any other duties as assigned by supervisor, Participating in selection of field staff
  • Leaf Technician, Alliance One Tobacco, 09/2003, 06/2006, Timely customers' orders processing, Ensuring customers' orders are delivered on time, Ensure that the goods ordered meet the requisite standards before dispatch, Ensure that goods get to the customers on time, Training on customer requirements as far as the blends are concerned, Ensuring NTRM (Non-Tobacco Related Material) free product, Took care of the logistics of shipping or transporting goods, Packaging, storage& shipping procedures, Any other duties as assigned by the supervisor
  • Administrative Liaison Associate, Lintons Beauty World, 12/2021, 05/2023, Ensuring company policies are implemented and agronomical services rendered to the selected farmers, Delivering extension services to farmers including and not limited to loan administration, delivering of set production targets and representing the company at farmer level
  • Leaf Technician, Alliance One Tobacco, 09/2003, 06/2006, Farmers selection and recruitment, Offering extension services to farmers on a daily basis, Adjudication of farmers inputs as loans at the start of the season, Allocation of targets per farmer and assisting delivery of the said targets at the end of the season, Collection and recovery of inputs from the farmers during the sale of their produce at the end of the season, Maintaining farmers' records, Ensuring that afforestation programme was well coordinated in my area.

Hobbies And Interests

  • Voluntary work in Havilah children's home
  • Gardening
  • Travelling

Personal Information

Anne Wanjira Mugo, annewanjira24@gmail.com, 0721468771

References

  • Eliud Papoi Papaa, Former HR & ADMN Manager, Lintons Beauty World, eliudpapoi@gmail.com, 0114642181/0723677904
  • Arnold Gherroh, Human Resource Business Partner, Lintons Beauty World, Arnold.gherroh@lintonsbeauty.com, 0722898212/0721953134
  • Simon Muriithi Kamau, Senior Lecturer, Kenya Methodist University Nairobi, Skamauryand@gmail.com, 0725817123

Languages

KIKUYU
Native language
KISWAHILI
Proficient
C2

Timeline

Human Resources Associate

Lintons Beauty World
05.2023 - 10.2023

Administrative Liaison Associate

Lintons Beauty World
12.2021 - 05.2023

Area Leaf Manager

Alliance One Tobacco
01.2009 - 01.2015

Area Leaf Supervisor

Alliance One Tobacco
01.2007 - 01.2008

Buyer Trainee

Alliance One Tobacco-Thika Factory (GLT)
07.2006 - 12.2006

Leaf Technician

Alliance One Tobacco
09.2003 - 06.2006

Assistant Leaf Technician

Alliance One Tobacco
04.2003 - 08.2003

BBA - Business Administration

Kenya Methodist University

Diploma in Human Resource Management - Human Resources Management

Kenya Methodist University

Certificate in General Agriculture - General Agriculture And Home Economics

Kilifi Institute of Agriculture

High School Diploma -

Ngiriambu Girls' High School
Anne Mugo