Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ANNE MITAMBO

MERU
ANNE MITAMBO

Summary

Professional office support specialist with demonstrated expertise in administrative functions and office management. Skilled in team collaboration, communication, and adaptability to meet evolving needs. Strong organizational abilities, proficiency in MS Office Suite, and keen attention to detail ensure effective operations and high-quality results. Reliable, flexible, and focused on achieving organizational goals efficiently.

Overview

26
years of professional experience

Work History

Independent Policing Oversight Authority (IPOA)

Senior Office Assistant
07.2018 - 04.2025

Job overview

  • Provided efficient and professional administrative and clerical services to colleagues and the Regional Coordinator to facilitate the efficient operation of the office.
  • Reduced operational costs through effective management of office supplies and equipment inventory.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Prioritized tasks effectively under tight deadlines while ensuring accuracy and attention to detail in all deliverables.
  • Provided backup support to other staff members during periods of high workload or employee absences to ensure continuity of operations.
  • Optimized document storage by digitizing paper records using scanning technology and maintaining organized electronic file systems.
  • Increased client's satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
  • Ensured accurate financial recordkeeping by managing expense reports, and invoices.
  • Managed sensitive information with discretion while following strict confidentiality protocols as required within the Authority's guidelines.
  • Enhanced team productivity by providing administrative support, including scheduling, travel coordination, and meeting preparation.
  • Prepared comprehensive reports for upper management utilizing advanced skills in Microsoft Office applications such as Word, and Excel.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Purchased and maintained office supplies.
  • Compiled and analyzed data to produce reports.
  • Edited documents to keep authority's materials free of grammar errors.
  • Fostered operational efficiency and compliance with authority's policies through effective coordination of office activities.

Compassion International Kenya

Social Worker
09.2006 - 08.2014

Job overview

  • Facilitated sponsor-related activities.
  • Planning and budgeting for the needs of the children.
  • In charge of the social development of the children.
  • Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
  • Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
  • Enhanced protective measures for children and vulnerable adults with thorough investigations and interventions.
  • Supported clients' emotional and psychological well-being through provision of counseling and support groups.
  • Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.
  • Reduced client wait times for services by optimizing appointment scheduling and follow-up processes.
  • Streamlined case management processes, enabling more efficient client progress tracking and support.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Facilitated communication between the children and their sponsors through letter writing.
  • Took quality photographs of children for sponsor updates
  • Children monitoring and follow-ups
  • Gift budgeting, purchases, distribution and documentation
  • Petty cash handling and tracking
  • Parent’s contributions handling and tracking
  • Prepared monthly activity reports
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.

Uchumi Supermarkets Ltd

Cashier
10.1999 - 02.2004

Job overview

  • Resolve customer complaints, guide them, and provide relevant information
  • Greeted customers entering the store and responded promptly to their needs.
  • Worked flexible schedules and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Reduced processing errors by meticulously following transaction procedures.
  • Ensured accuracy in financial transactions, prepared balanced cash reconciliation reports daily.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Mombasa Polytechnic

Diploma from Human Resource Management
11.2007

University Overview

Chuka Commercial Girls Secondary School
Chuka

Kenya Certificate of Secondary Education from High School Certificate
11.1997

University Overview

Skills

  • Attention to detail
  • File organization
  • Data entry
  • Clerical support
  • Invoice verification
  • Copywriting, editing, and proofreading
  • Strong organizational skills
  • Document management and reporting skills
  • Proficient in MS Word and Excel spreadsheets
  • Good time management
  • Able to organize, categorize, and prioritize tasks effectively
  • Ability to work in a busy environment to meet strict deadlines
  • Effective problem solving
  • Focused and able to work independently
  • Strong verbal and written communication skills
  • Multitasking
  • Office management skills

Timeline

Senior Office Assistant
Independent Policing Oversight Authority (IPOA)
07.2018 - 04.2025
Social Worker
Compassion International Kenya
09.2006 - 08.2014
Cashier
Uchumi Supermarkets Ltd
10.1999 - 02.2004
Mombasa Polytechnic
Diploma from Human Resource Management
Chuka Commercial Girls Secondary School
Kenya Certificate of Secondary Education from High School Certificate

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