ANNE kIHUITHIA
BANKER
Nairobi
Summary
Dynamic Operations Manager with a proven track record at Equity Bank, excelling in performance monitoring and customer retention. Spearheaded initiatives that streamlined operations, enhancing efficiency and increasing profit margins. Renowned for fostering a positive work environment and empowering teams, driving accountability and professional growth while maintaining compliance with industry regulations.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Dedicated Financial professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Operations Manager
Equity Bank
07.2007 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Performed monthly compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Maintained friendly and professional customer interactions.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Streamlined communication between departments, improving collaboration efforts within the company as well as problem resolution times.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Complied with established internal controls and policies.
Education
Bachelors of Commerce - Marketing - Business
KCA University
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Operations management
Timeline
Operations Manager
Equity Bank
07.2007 - Current
Bachelors of Commerce - Marketing - Business
KCA University
04.2001 -
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