ANNE KHASANDI
Public Relations Assistant
Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Language
Work History
Translator | Customer Support
DOCUMENT TRANSLATION AND INTERPRETATION SERVICES KENYA
Nairobi
01.2019 - Current
- Handled incoming calls, email inquiries, chat and walk-ins
- Created correspondences, reports, invoices and quotations
- Proficiency using Matecat, SDL Trados, Adobe acrobat & Abbyy Finereader document review applications.
- Prepared proposals and maintained good customer relations to achieve 50% repeated clients
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Delivered services to customer locations within specific time-frames.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created plans and communicated deadlines to complete projects on time.
Office Administrator
LANGUAGE SCHOOL OF KENYA
Nairobi
10.2019 - 12.2019
- Coordinated communications, financial processing, registration and electronic record-keeping
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Processing documents in MemoQ and SDL Trados for translation.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Interacted with customers by phone, email or in-person to provide information.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Coordinated communications, financial processing, registration, record-keeping and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow and readability by 50%.
Media Analyst | Translator
REELFORGE MEDIA MONITORING & INTELLIGENCE
Nairobi
10.2017 - 08.2018
- Translated and edited documents from Swahili into English
- Prepared reports on Swahili-speaking regions in Africa concerning proposed topics
- Conducted daily media analysis on social media, newspapers, TV and radio
- Compiled research using rigorous methods and published in-depth reports for private and public review
- Drafted and revised detailed reports according to deadlines and exceeded work output to 90%
- Collaborated with company leadership and other stakeholders to conduct in-depth research
- Performed detailed analyses of public opinion datasets, interpreting perspectives to understand business and political temperature of region.
Public Relations Intern
KENYA INSTITUTE OF CURRICULUM DEVELOPMENT
01.2015 - 04.2015
- Conducted daily media analysis on social media, newspapers, TV and radio
- Documented and organized office data to improve access by 20%
- Handled clerical office duties which include scanning, printing photocopying and emailing
- Submitted weekly, monthly and quarterly reports to evaluate growth in professional and soft skills
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
- Secured media coverage for clients, company and specific campaigns.
- Developed original content for blog posts and website articles.
- Helped plan and execute private, company and client events.
- Built strong relationships with media outlets and communications professionals to expand personal network by 10%.
- Prepared organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
Education
Bachelor of Arts - Linguistics and Communications
MOI UNIVERSITY
Eldoret, Kenya 04.2012 - 12.2015
Kenya Certificate of Secondary Education (KCSE -
HURUMA GIRLS’ HIGH SCHOOL
Nairobi, Kenya 01.2007 - 12.2010
Skills
English, Swahili and French
Business support software proficiency
Information gathering and analysis
Target audience analysis
Digital Content Management
Document review
Customer service expert
Timeline
Office Administrator
LANGUAGE SCHOOL OF KENYA
10.2019 - 12.2019
Translator | Customer Support
DOCUMENT TRANSLATION AND INTERPRETATION SERVICES KENYA
01.2019 - Current
Media Analyst | Translator
REELFORGE MEDIA MONITORING & INTELLIGENCE
10.2017 - 08.2018
Public Relations Intern
KENYA INSTITUTE OF CURRICULUM DEVELOPMENT
01.2015 - 04.2015
Bachelor of Arts - Linguistics and Communications
MOI UNIVERSITY
04.2012 - 12.2015
Kenya Certificate of Secondary Education (KCSE -
HURUMA GIRLS’ HIGH SCHOOL
01.2007 - 12.2010