ANNE KHASANDI
Public Relations Assistant
Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Language
Work History
Translator | Customer Support
DOCUMENT TRANSLATION AND INTERPRETATION SERVICES KENYA
Nairobi
01.2019 - Current
- Handled incoming calls, email inquiries, chat and walk-ins
- Created correspondences, reports, invoices and quotations
- Proficiency using Matecat, SDL Trados, Adobe acrobat & Abbyy Finereader document review applications.
- Prepared proposals and maintained good customer relations to achieve 50% repeated clients
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Delivered services to customer locations within specific time-frames.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created plans and communicated deadlines to complete projects on time.
Office Administrator
LANGUAGE SCHOOL OF KENYA
Nairobi
10.2019 - 12.2019
- Coordinated communications, financial processing, registration and electronic record-keeping
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Processing documents in MemoQ and SDL Trados for translation.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Interacted with customers by phone, email or in-person to provide information.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Coordinated communications, financial processing, registration, record-keeping and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow and readability by 50%.
Media Analyst | Translator
REELFORGE MEDIA MONITORING & INTELLIGENCE
Nairobi
10.2017 - 08.2018
- Translated and edited documents from Swahili into English
- Prepared reports on Swahili-speaking regions in Africa concerning proposed topics
- Conducted daily media analysis on social media, newspapers, TV and radio
- Compiled research using rigorous methods and published in-depth reports for private and public review
- Drafted and revised detailed reports according to deadlines and exceeded work output to 90%
- Collaborated with company leadership and other stakeholders to conduct in-depth research
- Performed detailed analyses of public opinion datasets, interpreting perspectives to understand business and political temperature of region.
Public Relations Intern
KENYA INSTITUTE OF CURRICULUM DEVELOPMENT
01.2015 - 04.2015
- Conducted daily media analysis on social media, newspapers, TV and radio
- Documented and organized office data to improve access by 20%
- Handled clerical office duties which include scanning, printing photocopying and emailing
- Submitted weekly, monthly and quarterly reports to evaluate growth in professional and soft skills
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
- Secured media coverage for clients, company and specific campaigns.
- Developed original content for blog posts and website articles.
- Helped plan and execute private, company and client events.
- Built strong relationships with media outlets and communications professionals to expand personal network by 10%.
- Prepared organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
Education
Bachelor of Arts - Linguistics and Communications
MOI UNIVERSITY
Eldoret, Kenya 04.2012 - 12.2015
Kenya Certificate of Secondary Education (KCSE -
HURUMA GIRLS’ HIGH SCHOOL
Nairobi, Kenya 01.2007 - 12.2010
Skills
English, Swahili and French
undefinedTimeline
Office Administrator
LANGUAGE SCHOOL OF KENYA
10.2019 - 12.2019
Translator | Customer Support
DOCUMENT TRANSLATION AND INTERPRETATION SERVICES KENYA
01.2019 - Current
Media Analyst | Translator
REELFORGE MEDIA MONITORING & INTELLIGENCE
10.2017 - 08.2018
Public Relations Intern
KENYA INSTITUTE OF CURRICULUM DEVELOPMENT
01.2015 - 04.2015
Bachelor of Arts - Linguistics and Communications
MOI UNIVERSITY
04.2012 - 12.2015
Kenya Certificate of Secondary Education (KCSE -
HURUMA GIRLS’ HIGH SCHOOL
01.2007 - 12.2010
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