ANNE KARIUKI
ACCOUNTS MANAGER
Nairobi,Nairobi
Summary
Am a very dynamic Account Manager with more than 10 years of experience in FMCG industry as a mercherdiser/sales representative for various companies and later elevated to handling key accounts. Expert in sales and client relations with proven success streamlining processes for improved account penetration. Dedicated to detail accurate and proactive work.
Am hardworking, gifted at lead generation acquisition and retention of clients, efficiently resolving customer issues. Engaging and personable to increase business opportunities through outstanding client presentations, effective communication skills and dedication to customer service. Am also goal oriented with High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Accounts Manager
Africa118 inc
Nairobi, Nairobi
02.2019 - Current
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Managed 35 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Oversaw new business development and customer servicing.
- Expanded sales by 37% by facilitating client satisfaction and renewing customer relations.
Customer Experience Consultant
SAMSUNG MOBILE KENYA
Nairobi, Nairobi
05.2015 - 01.2019
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Identified and reported on utilization patterns to enhance quality of service delivery.
- Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Trained entry-level and data analysts on company protocols, best practices and procedures.
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
Google Beba Pay Teller
Top image Kenya
Nairobi, Nairobi
02.2011 - 11.2014
- Increased beba pay sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Area Sales Manager
Swan industries
nairobi, Nairobi
01.2008 - 10.2010
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Built lasting relationships with clients through outstanding customer service interactions.
Education
High School Diploma -
Kambaa Girls High School
Kiambu 01.1992 - 11.1996
Bachelor of Arts - Human Resources Management
Jomo Kenyatta University of Technology
Nairobi 01.2012 - 11.2015
Skills
Customer rapport
Sales Reporting
Account management
Networking skills
Relationship building and management
Cold calling skills
Business development and planning
Certification
Customer service certified
Timeline
Accounts Manager
Africa118 inc
02.2019 - Current
Customer Experience Consultant
SAMSUNG MOBILE KENYA
05.2015 - 01.2019
Bachelor of Arts - Human Resources Management
Jomo Kenyatta University of Technology
01.2012 - 11.2015
Google Beba Pay Teller
Top image Kenya
02.2011 - 11.2014
Area Sales Manager
Swan industries
01.2008 - 10.2010
High School Diploma -
Kambaa Girls High School
01.1992 - 11.1996