Summary

Overview

Work History

Education

Skills

Websites

References

Portfolio

Certification

Timeline

Anne Kabura Waweru

Executive Assistant

Nairobi,30

Summary

Driven and resourceful administrative professional with 7+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

years of professional experience

Work History

Virtual Executive Assistant

Alpha Group Consulting KE

Nairobi, Kenya

09.2024 - Current

Managed email correspondence, calendar scheduling, and client outreach.
Assisted with social media management and content scheduling.
Creating blogs for company website.
Coordinated travel bookings, accommodations, and itineraries.
Provided administrative support, including data entry and documentation.
Ensured compliance with data privacy policies such as HIPAA.
Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
Executed travel arrangements by researching and booking flights and accommodations.
Monitored emails, organized inbox, and prioritized messages for supervisor.
Researched topics and events to support supervisor's work agenda and projects.
Coordinated Skype calls across multiple time zones.
Managed CRM input, exports and clean up.
Answered and screened calls to provide information, schedule appointments and take detailed messages.
Uploaded files for team use on Google Suite and SharePoint.
Completed business correspondence, transcription, and data entry.
Organized and managed team tasks using Trello and Asana.
Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
Conferred with customers by telephone, chat or email to provide information.
Ordered gifts for clients for holidays and in recognition of special accomplishments.
Set up virtual Zoom meetings, invited guests and disseminated agendas.
Kept extensive contact list updated with new contacts and changes to existing contacts.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Established administrative work procedures to track staff's daily tasks.
Transcribed and organized information to assist in preparing speeches and presentations.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Office Administration Assistant

P.K. Muite S.C Advocates

12.2019 - 09.2024

Managed office correspondence, scheduling, and client coordination.
Maintained filing systems, organized meetings, and updated records.
Coordinated travel arrangements and accommodations.
Handled petty cash and office supply management.
Provided front desk support and liaised with clients.

Bilingual Customer Support (Freelance Contract)

Intron Health

Lagos, Nigeria

10.2022 - 10.2023

Managed client inquiries via email, phone, and chat, ensuring prompt and professional responses.
Scheduled appointments and maintained accurate client records.
Provided translation services and assisted clients with documentation.
Handled billing inquiries, payments, and account management.
Collaborated with teams to improve customer experience and retention.
Managed technical integration, systems engineering program management, customer support and program management.
Trained team thoroughly in operational duties, supporting completion of required onboarding modules and developing consistency in customer service and support.
Provided expert customer service and technical support to clients.
Provided basic troubleshooting and product set-up support for customers.
Maintained appropriate inventory levels based on management direction, supporting budgetary equilibrium and customer satisfaction.

Administrative Assistant

Zuri Millers Ltd

Nairobi, Kenya

01.2018 - 03.2019

Entered and managed data in the ERP stock management system.
Processed invoices, received payments, and updated client accounts.
Supervised office clerical activities and scheduled meetings.
Assisted in payroll processing and worker record maintenance.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Volunteered to help with special projects of varying degrees of complexity.

Education

Bachelor of Commerce - Finance

Kibabii University

Bungoma,Kenya

01.2016

Certificate in Computer Packages -

Alphax College

Eldoret,Kenya

01.2012

Skills

Virtual assistance and administrative support
Calendar and appointment scheduling
Client relationship management
Travel coordination and bookings
Email and communication management

Data entry and record keeping
Social media and online community support
Microsoft Office Suite and Google Workspace
CRM and project management tools (Asana, Trello, Slack)

Websites

www.linkedin.com/in/anne-waweru-515899192

References

Available upon request.

Portfolio

FEATURED

Travel Planning Work Sample

Email Management Work Sample

Calendar Management Work Sample

Certification

ALX Virtual Assistance Training - 8 weeks