Anne Jerop
Electrical Technician/Supervisor
Mombasa,28
Summary
Dynamic Electrical Technician skilled in troubleshooting, overhauls, installations, adjustments and repairs on variety of electrical and electronic equipments with over 7 years of experience in appliance service. Successful at applying electronics, electrical circuitry expertise to different practical issues, efficient and able professional in maintenance field in both technician and management roles. Strong organizational and time management skills and exceptional bench-level technical skills coupled with team leadership background.
Overview
10
10
years of professional experience
3
3
Certifications
1
1
Language
Work History
Supervisor/Electrical Technician
Voyager Beach Resort
10.2015 - Current
- Perform replacement on diagnosed faulty electrical elements of machines including motors, relays and switches utilizing hand tools.
- Responsible for completion of all maintenance service requests as assigned.
- Manage daily work orders, logs, schedules documentation.
- Preventative Maintenance of HVAC, Refrigeration, Electrical, Laundry Equipment.
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators in management and operation of Reverse Osmosis Plant.
- Carrying out minor repairs regarding lighting circuits.
- Attended fire drill sessions on combating different kinds of emergencies.
- Assisting in testing, servicing and installation of thermal overload relays and digital motor protective relays.
- Wiring direct on line, star delta and reverse-forward starter control circuit of motor.
- Isolating, disconnecting and energizing electrical equipment particularly motors and compress.
- Interpret electric and electronic schematics and mechanical layouts to diagnose equipment problems
- Install and maintain overhead and underground electrical power lines and auxiliary equipment
- Perform in-depth electrical acceptance testing of completed hardware
- Assist with emergency and scheduled shutdowns while performing regular electrical duties
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Observe company safety rules and regulations to minimize workplace accidents and reduce electric shocks
- Performed minor mechanical work and routine equipment maintenance.
Customer Service
Kenya Power and Lighting Company
05.2015 - 09.2015
- Attending to customer complaints and resolving them accordingly.
- Uploading and Down loading of billing processes in ICS.
- Installation of Postpaid and Prepaid meters to customers.
- Resolving anomalies concerning billing. Test gears Handled: Clamp meter, Digital Multi meter.
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers, thoroughly explaining details
- Inspection of post and prepaid meters and disconnection of unpaid accounts
- Responded to emergencies and outages that required additional labor and assistance for repairs
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks
- Reached out to customers after completed sales to suggest additional service or product purchases.
Internship-Electrical Technician
Voyager Beach Resort
05.2014 - 08.2014
- To operate, maintain and repair all aspects of Hotel electrical systems and equipment.
- Responsible for completion of all maintenance service requests as assigned.
- Preventative Maintenance of HVAC, Refrigeration, Electrical, Laundry Equipment.
- Perform replacement on diagnosed faulty electrical elements of machines including motors, relays and switches utilizing hand tools.
- Manage daily work orders, logs, schedules documentation.
- Retested electrical products and systems to determine effect of modifications
- Performed load calculation for sizing wire and circuit protection
- Troubleshot electrical equipment problems such as electro-valves and sensors
- Managed engineering changes using SOPs systems
Education
Diploma - Technology Electrical Power Engineering
Technical University of Mombasa
Mombasa, Kenya 01.2013 - 2015.05
Certificate - Computer And Application Packages (ICT)
Data Network Institute
Mombasa, Kenya 01.2012 - 2012.05
Certificate - Kenya Certificate of Secondary Education
Kapkolei Girl's Secondary School
Nandi, Kenya 02.2008 - 2011.05
Certificate - Kenya Certificate of Primary Education
Kosoiywo Primary School
Nandi, Kenya 01.2000 - 2007.05
Skills
Effective Communication
Certification
[Fire Drill], Voyager Beach Resort, 07/2021
Accomplishments
- Achieved safety at workplace through effectively helping with training of my colleagues.
- improved equipment efficiency by 15% reducing energy costs by 30%, and increasing production capacity by 40%.
References
- Phineas Marete, Regional Manager, Mr. Kenya, +254 722620800, pmarete@kplc.co.ke
- Mr. Syprian Mwanga, Technician, Kenya Power ltd, +254 720994578, ssolloh@yahoo.com
- Mr. Justus Ambani, Chief Engineer, Voyager Beach Resort, +254 717432267, justus.ambani@heritagehotels.co.ke
Timeline
Supervisor/Electrical Technician
Voyager Beach Resort
10.2015 - Current
Customer Service
Kenya Power and Lighting Company
05.2015 - 09.2015
Internship-Electrical Technician
Voyager Beach Resort
05.2014 - 08.2014
Diploma - Technology Electrical Power Engineering
Technical University of Mombasa
01.2013 - 2015.05
Certificate - Computer And Application Packages (ICT)
Data Network Institute
01.2012 - 2012.05
Certificate - Kenya Certificate of Secondary Education
Kapkolei Girl's Secondary School
02.2008 - 2011.05
Certificate - Kenya Certificate of Primary Education
Kosoiywo Primary School
01.2000 - 2007.05