Anne Gathoni Kamau
House Keeping
Summary
Experienced with maintaining cleanliness and order in diverse settings. Utilizes attention to detail and efficiency to ensure welcoming environments. Knowledge of cleaning protocols and time management to meet high standards.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Concierge / Security
Ejadah Asset Management Dubai Holdings Group
- Welcoming guests in a cheerful and respectful manner.
- Concierge duties
- CCTV surveillance and management
- Answering both internal and external telephone.
- Deal with queries from the public and customers.
- Perform other duties that management required from time to time.
- At all times to be aware of and practice a good customer relation, assorting the customers in any which does not adversely affect other customers.
- Ensure knowledge of staff movement in and out of the show room.
House keeper
Seasons Airport Hotel
01.2022 - Current
- Cleaning and preparing rooms
- Controlling supplies and inventory
- Managing linens
House keeper
Tripple O’s Hotel
01.2016 - 01.2020
- Cleaning and preparing rooms
- Controlling supplies and inventory
- Managing linens
- Coordinating with other departments
Sales Representatives / Customer care
Phoneart Solutions Ltd Kenya
01.2009 - 02.2011
- Customer care and service
- Introduction of new brands to the customer
- Maintaining an updated customer database
- Maintaining good relationship with franchise and customers.
- Maintaining sales target.
- Promoting new and existing products.
- To suggest new items and replacements of those items which do not sell.
- Monitor sales, accounting, daily banking and stock taking.
Waitress/customer care
Dubai International Airport Hotel
03.2007 - 03.2008
- Customer care and service
- Dealing with complains advanced by guests
- Welcoming guests in the hotel and assisting them by getting the right service.
- Ensuring cleanliness within the department
- Responding to direction and advice from manager to ensure the safety and the comfort of the guests
- Cleaning guest rooms, maintaining public areas, managing linens and supplies, and ensuring a high standard of cleanliness and guest satisfaction.
Education
Certificate - sales and marketing
Nairobi Institute of Business studies
Certificate - Hotel and institutional management
Stonebic College
Kenya certificate of primary education - KCPE
Kabete vet lab primary
Kenya certificate of secondary education - KCSE
Matuu High school
Skills
Customer service
Reservations management
Telephone etiquette
Problem-solving
Cleaning techniques
Teamwork
Housekeeping
Laundry management
Interests
Shopping
Travelling
Reading
Music
Swimming
Personal Information
- Date of Birth: 10/21/86
- Gender: Female
- Nationality: Kenyan
Attributes
- Effective and eloquent communicator.
- Self-motivated, dynamic, industrious.
- Creative and innovative.
- Team player with outstanding work ethics.
- Stable and dependable.
REFEREES
1. Shalumon Purakkal
EJADAH Asset Management Dubai Group
Tel: +97144337198
Fax: +97144547197
2. Mr. Francis Watunu
Managing Director
Phoneart Solutions Ltd Kenya
Tel: +254723844111
3. Mr. Sunil Menon
General Manager
Dubai International Airport Hotel
United Arab Emirates
E-mail: dih@dih-dca.com
4. Mr. Peter Luchacha
Supervisor
Seasons Airport Hotel
+254725751076
5. Margaret Ian
Tripple O’s Hotel
+12532420401
Timeline
House keeper
Seasons Airport Hotel
01.2022 - Current
House keeper
Tripple O’s Hotel
01.2016 - 01.2020
Sales Representatives / Customer care
Phoneart Solutions Ltd Kenya
01.2009 - 02.2011
Waitress/customer care
Dubai International Airport Hotel
03.2007 - 03.2008
Concierge / Security
Ejadah Asset Management Dubai Holdings Group
Certificate - Hotel and institutional management
Stonebic College
Kenya certificate of primary education - KCPE
Kabete vet lab primary
Kenya certificate of secondary education - KCSE
Matuu High school
Certificate - sales and marketing
Nairobi Institute of Business studies
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