Summary
Overview
Work History
Education
Skills
Relevant Training
References
Timeline
Generic

Anne Gathoni

Financial Services/Data Entry/Marketing
Nairobi,Kenya

Summary

An experienced professional with eight years’ hands-on experience in the data entry, FMCG, green energy, sales and marketing, customer service and banking industry. I thrive in high performance, client interaction that results in revenue generation and brand awareness.

Looking to start my career in a role where I can build on the skills gained through my years of experience within an innovative and exciting organization. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Overview

11
11
years of professional experience

Work History

Manager of Business Development and Sales

Urban Shoebox
Nairobi, Kenya
01.2023 - Current
  • Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
  • Led team meetings focused on sharing best practices which contributed significantly to overall team success.
  • Implemented CRM tools that improved the tracking of leads and prospects, ensuring better engagement throughout the sales process.
  • Coordinated with technical teams to ensure seamless product delivery and after-sales support, leading to increased customer retention rates.
  • Optimized pricing strategies based on market dynamics, increasing profit margins without compromising competitiveness.

Data Entry Clerk

Ministry of Lands
02.2020 - 02.2021
  • Data analysis and rectifying problems that require attention
  • Establishing entry priorities
  • Preparing source data for computer entry by compiling and sorting information
  • Processing customer and account source documents by reviewing data for deficiencies
  • Purging files to eliminate duplication of data.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Followed established procedures to enter and process data correctly.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Tied Life Agent

I.C.E.A Lion Group
10.2019 - 11.2019
  • Wealth creation management
  • Processing insurance policy renewals
  • Assisting clients with filing insurance claims
  • Maintaining print and electronic records and files
  • Contacting prospective clients about insurance products and policies.
  • Increased client satisfaction by providing tailored life insurance solutions based on individual needs and goals.
  • Educated prospective clients on the benefits of life insurance, increasing awareness of the importance of financial planning.
  • Created customer databases to track and manage interactions and sales.
  • Marketed life insurance products to increase customer bases and revenue.
  • Finalized sales and collected necessary deposits.
  • Generated leads through cold-calling, networking and other outreach methods.

Trade Representative

KOKO Networks
02.2019 - 08.2019
  • Acquiring new accounts for the company
  • Market intelligence
  • Agency relationship management through the use of a CRM system
  • Negotiations with clients on product offerings and deals closure
  • Facilitation of sales processes and presentations.
  • Increased client satisfaction by providing exceptional customer service and addressing trade inquiries in a timely manner.
  • Managed trade documentation, ensuring all paperwork was accurate and submitted on time to avoid potential delays or fines.
  • Boosted company revenue by identifying new market opportunities and devising strategic plans to capitalize on them.

Sales Promoter

Golden, M.D, Game Changer Agencies
01.2015 - 12.2018
  • Engaged and carried out sampling of the company’s products to an average of 100 Clients daily
  • Conducted market surveys and collected data on the performance of the products
  • Assisted in improving and pushing sales of the products and also surpassed set sales Targets
  • Handled customer's complaints and gave timely feedback on the areas of products improvements needed
  • Participated in road shows to increase customer awareness of products and field work.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Engaged customers to communicate key product features.
  • Maintained knowledge of current promotions and product features.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Worked with team to achieve sales goals for products.
  • Assisted customers with product selection based on individual needs and preferences.
  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Addressed prospects' concerns and utilized persuasive techniques to turn guests into paying, satisfied customers.
  • Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
  • Recorded quantities of sample and coupon distribution to estimate productivity and sales.
  • Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
  • Distributed product samples to potential customers to try offerings before committing to purchasing.
  • Assisted in resolving customer complaints or concerns professionally while maintaining a focus on preserving long-term relationships.
  • Analyzed data obtained from consumer feedback surveys, identifying areas for improvement in marketing efforts or product offerings.
  • Managed time efficiently to maximize productivity during peak hours while also dedicating sufficient resources toward administrative tasks when required.
  • Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
  • Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.

Polling Clerk

I.E.B.C.
08.2017 - 08.2017
  • Verifying voter’s name, ID and voter’s card number in the register
  • Issuance of ballot papers to voters
  • Marking voters to show that they have voted
  • Setting up and demarcating the polling station
  • Ensuring the security of election materials under my custody.
  • Contributed to improved election integrity by promptly reporting any irregularities or discrepancies observed during the voting process.
  • Ensured accuracy of voter records by diligently updating registration information and verifying eligibility.
  • Maintained a secure voting environment with strict adherence to protocols and guidelines.
  • Facilitated efficient communication between polling station staff members, resulting in a coordinated team effort throughout the day.
  • Increased accessibility for disabled voters through proactive accommodations and assistance when necessary.
  • Collaborated effectively with fellow Polling Clerks to ensure seamless coordination of tasks during peak hours.
  • Attended appropriate training sessions and information briefings.

Cashier/Receptionist

DaisyHomes
10.2013 - 09.2014
  • Prepared monthly reports of the cash inflows and outflows
  • Made bookings and handled arrivals of guests into the home
  • Ensured proper cleanliness of the guest rooms on a daily basis
  • Confirmed guest’s bookings through calls and emails.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Corresponded with clients through email, telephone, or postal mail.

Attaché

CMC Motors
04.2013 - 09.2013
  • Updating all imports manually on the computer
  • Dispatch documents to clearing agents
  • Opening of shipping files
  • Updating shipping register
  • Issuing of shipping number for the goods received.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in a dynamic work environment.

Polling Clerk

I.E.B.C
08.2013 - 08.2013
  • Verifying voter’s name, ID and voter’s card in the register
  • Issuance of ballot papers to voters
  • Marking voters to show that they have voted
  • Setting up and demarcating the polling station
  • Ensuring the security of election materials under my custody.
  • Facilitated efficient communication between polling station staff members, resulting in a coordinated team effort throughout the day.
  • Increased accessibility for disabled voters through proactive accommodations and assistance when necessary.
  • Collaborated effectively with fellow Polling Clerks to ensure seamless coordination of tasks during peak hours.
  • Attended appropriate training sessions and information briefings.
  • Checked elector identification and eligibility and marked elector numbers in register.
  • Contributed to improved election integrity by promptly reporting any irregularities or discrepancies observed during the voting process.
  • Ensured accuracy of voter records by diligently updating registration information and verifying eligibility.

Education

CPA Part II-Continuing - undefined

Royal Business School

Bachelor of Commerce (Banking and Finance) - undefined

Egerton University

Diploma in Purchasing and Supplies Management - undefined

Kenya Institute of Management

Certificate in Computer Packages - undefined

Palm College

Kenya Certificate of Secondary Education - undefined

Nginda Girls

Skills

Sales Pipeline Management

undefined

Relevant Training

  • 05/2021-06/2021, Ajira Digital, Data entry, database management, data analysis
  • 11/2018-12/2018, Yusudi Africa Ltd, Prospecting, product value proposition, pitching, cold calls and emails, Networking, negotiation, overcoming rejection, customer relationship management

References

Available Upon Request

Timeline

Manager of Business Development and Sales

Urban Shoebox
01.2023 - Current

Data Entry Clerk

Ministry of Lands
02.2020 - 02.2021

Tied Life Agent

I.C.E.A Lion Group
10.2019 - 11.2019

Trade Representative

KOKO Networks
02.2019 - 08.2019

Polling Clerk

I.E.B.C.
08.2017 - 08.2017

Sales Promoter

Golden, M.D, Game Changer Agencies
01.2015 - 12.2018

Cashier/Receptionist

DaisyHomes
10.2013 - 09.2014

Polling Clerk

I.E.B.C
08.2013 - 08.2013

Attaché

CMC Motors
04.2013 - 09.2013

CPA Part II-Continuing - undefined

Royal Business School

Bachelor of Commerce (Banking and Finance) - undefined

Egerton University

Diploma in Purchasing and Supplies Management - undefined

Kenya Institute of Management

Certificate in Computer Packages - undefined

Palm College

Kenya Certificate of Secondary Education - undefined

Nginda Girls

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Anne GathoniFinancial Services/Data Entry/Marketing