ANNBEATRICE NYAKIO KANGI
Administrative/Customer Service
Nairobi,Nairobi
Summary
An outgoing individual with notable interpersonal analytic and listening skills. Work very well under pressure as well as under minimal supervision. Understand the necessity of team dynamics that are a requirement to meet company goals. Seek to grow career wise and to be part of an entity that will offer diverse challenges.
Well equipped and highly proficient in building lasting relationships with key decision makers, customers and team members to achieve company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
20
20
years of post-secondary education
Work History
Human Resource Assistant
Golden Marketing Ltd.
03.2023
- Assist in developing and maintaining resource database with applicants’ information and store them digitally for future reference
- Assist in ensuring that Statutory deductions i.e NHIF, NSSF and PAYE are paid on time and that all employees are included
- Assist in recruitment processes
- Assist in organizing and managing employee records both hard and soft copies
- Assist in handling work-related issues brought to the Human Resource desk and help find solutions to issues hence creating easy and healthy work environment
- Handling any other Human Resource roles assigned.
Administrative Executive/Customer Service Representative
Golden Marketing Ltd.
10.2014 - Current
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Created and updated records and files to maintain document compliance.
- Filed paperwork and organized computer-based information.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Managed mail and both incoming and outgoing correspondence, mail, email and couriers.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Assisted with the recruitment process by reviewing resumes, scheduling interviews, and providing feedback on candidates'' fit within the organization.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Created and managed office systems to efficiently deal with documentation.
- Updated and maintained confidential databases and records.
- Screened personal and business calls and directed to appropriate party.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Strengthened communication skills through regular interactions with customers.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Posses excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered constant flow of customer calls with minimal wait times.
- Promptly responded to inquiries and requests from prospective customers.
Team Leader
Grain Industries Ltd
10.2017 - 09.2018
- Ensuring the team is in line with the set targets are that the targets are achieved
- Planning and executing marketing strategies to achieve set goals
- Overseeing improvement and maintenance of the brand's market and visibility in various outlets
- Visiting all accounts on a regular basis as per set route plan
- Receiving and handling all Point of Sale Materials and making sure they are used appropriately.
- Ensuring are distributed accordingly and used appropriately
- Creating and maintaining a good relationship with stakeholders and clients
- Ensuring all reports required are submitted accurately and in stipulated timelines i.e
- Demand-orders, competitor report, etc.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated the team's performance and provided coaching to address inefficiencies.
- Communicated KPIs outlined in annual plan to inform the team of expectations and deliverables.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Established clear communication channels that ensured the timely exchange of information.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked closely with the client to ensure timely deliveries on orders that are already in place.
- Generated reports detailing findings and recommendations.
Education
Internship -
Karatina Law Courts
Africa 09.2012 - 05.2012
Diploma in Criminology - Criminology
Africa Nazarene University
01.2011 - 04.2013
Kenya Certificate of Secondary Education -
Kiburia Secondary School
01.2001 - 04.2010
Kenya Certificate of Primary Education - undefined
Tumaini Central Academy
01.1998 - 04.2006
Skills
Self Motivation
Problem-solving abilities
Interpersonal Communication
Effective Planning
Teamwork and Collaboration
Professionalism
Team Player
Active Listening
Employee Relations
Adaptability and Flexibility
Time Management
Office Organization
Computer Literacy
Administrative Skills
Interpersonal Skills
Self Motivation
Attributes
- Proficient with Microsoft Office Suite.
- Good Communication and interpersonal skills.
- Fast learner and Innovative.
- Good at problem solving
- Staying disciplined and grounded both in my professional and personal life.
Personal Information
- Gender: Female
- Nationality: Kenyan
References
- Ms Bonabana Wanyama, Project Manager, Golden Marketing Ltd, Nairobi, Kenya, 0725 322755
- Ms. Rose Kithinji, Human Resource Manager, Golden Marketing Ltd, P.O Box: 62799 - 00200, Nairobi, Kenya, 0716 455719
- Mr. Paul Gitau, Key Accounts Manager, Grain Industries Ltd, Nairobi, Kenya, 0725 932059
Timeline
Human Resource Assistant
Golden Marketing Ltd.
03.2023
Team Leader
Grain Industries Ltd
10.2017 - 09.2018
Administrative Executive/Customer Service Representative
Golden Marketing Ltd.
10.2014 - Current
Internship -
Karatina Law Courts
09.2012 - 05.2012
Diploma in Criminology - Criminology
Africa Nazarene University
01.2011 - 04.2013
Kenya Certificate of Secondary Education -
Kiburia Secondary School
01.2001 - 04.2010
Kenya Certificate of Primary Education - undefined
Tumaini Central Academy
01.1998 - 04.2006