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ANNASTACIA NGONYO
Nairobi
Summary
Seeking a dynamic role within a reputable organization where I can leverage my skills and passion for public relations, hospitality, and tourism to contribute to the company's success. Committed to delivering exceptional service to both employers and clients. I aim to enhance my career prospects while upholding the values of honesty and integrity in all aspects of my work.
Overview
6
6
years of professional experience
Work History
Sales Person
Tuani Kenya
01.2023 - Current
- Developed relationships with clients for increased loyalty and repeat business.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
- Streamlined sales processes to reduce inefficiencies and improve overall productivity.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
Supervisor
Le Palanka Restaurant
11.2020 - 12.2022
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Implemented cost-saving measures through effective budget management and negotiation with suppliers.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Waitress
Le Palanka Restaurant
02.2020 - 11.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Cashier
SHAJEMA MINI MART
03.2018 - 01.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Diploma - Hospitality And Tourism
Nairobi Institute of Business
Nairobi, Kenya 04.2001 -
Kenya Certificate of Secondary Education -
Dn Handa Secondary School Naivasha
Naivasha, Kenya 04.2001 -
Skills
TrustworthyDisciplinedResponsibleSelf-motivated
Order Accuracy
Guest Relations Management
Customer Service
Menu Recommendations
Summary Of Qualifications
2020, Diploma in Hospitality and Tourism, Nairobi Institute of Business Studies, 2014-2016, St Mary's Girls Narok from Form one to form 3, 2016-2017, Dn Handa secondary school Naivasha from three to form four, 2011, certificate for a program called health choices for a better future, 2017, certificate in drama festivals as the best actress, 2015, certificate in music festivals
Personal Information
- Nationality: KENYAN
- Marital Status: SINGLE
- Religion: CHRISTIAN
Interests
Travelling
Netwiorking
Event Planning
References
- Miss Margret Nyokabi, Social media executive, Ogilvy Africa, 0792930601, Nairobi
- Mr Nicholas Njau, Owner of Shajema Mini Mart, 0723746o05, Nairobi
- Miss Wendy Kibathi, Manager at le palanka restaurant, 0712374000, Nairobi
Timeline
Sales Person
Tuani Kenya
01.2023 - Current
Supervisor
Le Palanka Restaurant
11.2020 - 12.2022
Waitress
Le Palanka Restaurant
02.2020 - 11.2020
Cashier
SHAJEMA MINI MART
03.2018 - 01.2020
Diploma - Hospitality And Tourism
Nairobi Institute of Business
04.2001 -
Kenya Certificate of Secondary Education -
Dn Handa Secondary School Naivasha
04.2001 -