ANNASTACIA NDIMU
nairobi
Summary
Highly motivated individual, excellent at carrying out multiple tasks and working under pressure. Have also accomplished sales with superior work ethic and creative revenue generation ideas. Experience in diverse working environments .Able to work independently and exceed organizational goals consistently. I'm also adaptable and very reliable
Experienced with customer interaction and support. Uses effective communication to address and resolve customer concerns promptly. Knowledge of maintaining positive and welcoming environment, ensuring customer satisfaction and retention.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Customer Attendant
Total Service Station
09.2018 - 12.2024
- Training newly employed customer attendants.
- Answer enquiries and provide general information to customers.
- Perform thorough bonnet checks.
- Participate in weekly pre-shift meetings.
- Collaborated with team members to achieve high levels of performance and meet company goals.
- Managed challenging customer situations with tact and professionalism, leading to successful resolutions.
- Maintained a clean, organized work environment that promoted productivity among team members.
- Streamlined service processes for improved customer experience and faster response times.
- Boosted company reputation through exceptional customer service and problem resolution skills.
Accountancy practice
04.2017 - 08.2017
- Prepared casual staff payroll
- Updated the daily, monthly and quarterly income abstract
- Updated the cashbook and prepared weekly and monthly analysis
- Verified employee data and made needed corrections
- Collected employee information and maintained confidentiality of all files
- Perform other general station duties
Education
Bachelor of Arts - Business Studies, With IT
Maseno University
Kisumu, Kenya 04.2001 -
Skills
word
Timeline
Senior Customer Attendant
Total Service Station
09.2018 - 12.2024
Accountancy practice
04.2017 - 08.2017
Bachelor of Arts - Business Studies, With IT
Maseno University
04.2001 -
Similar Profiles
Naddneish WallaceNaddneish Wallace
Customer Service Cashier at Total Service StationCustomer Service Cashier at Total Service Station
Emmanuel DzabaEmmanuel Dzaba
Customer Attendant at Total service stationCustomer Attendant at Total service station
ANNASTACIA ALICE NDIMUANNASTACIA ALICE NDIMU
Customer Attendant at Mombasa Road Total Service StationCustomer Attendant at Mombasa Road Total Service Station