ANN WAWERU

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Improved workflow by introducing more efficient document handling and organization practices.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Improved data privacy compliance with meticulous management of sensitive information.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Reduced waiting times for visitors by implementing more efficient check-in process.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

• HEALTH RECORDS AND INFORMATION TECHNOLOGY: HEALTH RECORDS, 2021
• ATTACHMENET, KITENGELA SUB COUNTY HOSPITAL 2019

ATTACHMENT, AHERO SUB COUNTY HOSPITAL 2017