Ann Njoroge
Nairobi
Summary
- I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.
- I want to be part of the success in an environment of growth and excellence.
- I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.
- I am seeking employment with a company where I can use my talents and skills to grow and expand the company.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Committed to maintaining professional relationships to increase profitability and drive business results.
- Polite and professional successful in applying strong communication and problem resolution skills to each customer issue.
- Solid history of surpassing productivity and quality targets in high-volume settings.
- Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
Work History
Receptionist and Theory Instructor
Africana driving school
04.2022
- Received Kazi Mtaani Divisional daily and monthly reports and compiling at the SubCounty level for forwarding to the County Commissioners Office
- Preparing workers payroll register
- Following up on claims of the unpaid workers
- Escalation on the issues raised by the workers
- Acted as a secretary at the chiefs office
- Worked as a receptionist and a theory instructor
- Handling all Office enquiries
- Follow up on all enquiries
- Managing office operations.
Customer Service Support
Ministry Of Interior, Kikuyu Sub-County Office
Thogoto location
01.2021 - 03.2021
- Provided customer service support to US customers via phone and email
- Resolved customer inquiries and issues in a timely and accurate manner
- Maintained positive customer relationships and handled complaints professionally
- Contributed to the development and implementation of new customer service initiatives
- Successfully managed customer inquiries and issues through phone and written communication, ensuring customer satisfaction
- Demonstrated expert-level proficiency in computer applications, including documents, sheets, and web-based tools
- Developed and maintained a high level of organization, detail orientation, and multitasking ability.
Laboratory Technician
Kenya industrial research development institute (KIRDI)
South C
01.2020 - 03.2020
- Worked as a laboratory technician
- Helped in product and quality analysis
- Checking and weighing raw materials
- Ensuring that machine settings are correct
- Maintaining a clean production environment
- Running quality checks on, for example, the size and weight of the finished product
- Assembling, packaging and labelling
- Simple machine maintenance.
Cashier
Tai's farm
08.2018 - 12.2018
- Manage transactions with customers using cash registers
Customer Service Representative
Uniserv
04.2020 - 12.2020
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Bag, box or gift-wrap packages
- Handle merchandise returns and exchanges.
Insurance Agent
Samkara Insurance Agency
12.2017 - 07.2018
- Contacts prospective clients about insurance products and policies
- Meets with potential clients to discuss adequacy of existing insurance coverage and related financial resources
- Explains various insurance policies and products to potential and existing clients; guides clients in selecting coverage to best meet their needs
- Suggests modifications and updates to clients existing insurance policies
- Builds customized insurance policies and packages to meet clients needs
- Assists clients with filing insurance claims
- Maintains print and electronic records and files as required.
Education
Diploma in food science - undefined
01.2019 - 05.2021
KCSE Certificate - undefined
01.2014 - 05.2017
KCPE Certificate - undefined
01.2005 - 05.2013
Skills
Customer Service Representatives
Professional Development
- Generation Programme Kenya, Nairobi, 05/2021, 06/2021, Certificate in Digital Customer Service
- East Africa School of Professional Studies, 07/2020, 08/2020, Certificate in Life skills
- Icons Computer College Kikuyu, 02/2018, 07/2018, Certificate in computer packages
Attributes
- I am self-motivated. I derive my motivation from achieving success in the tasks that I face.
- I am a very fast learner and I believe that learning is the best way to become perfect.
- I have a clear, logical mind with drive to see tasks to completion.
- I am reliable, trustworthy, hardworking and eager to learn and have a general interest in the task at hand.
- I am a team player and always interact with others comfortably.
- I give 100% to the work or task at hand and always put safety first to all issues and also oversee them to completion.
- I am principled and follow simple rules to the latter and mind the safety of others around me.
Socialexperiences
- Did community service as a volunteer in Lussigetti Hospital.
- Worked as a clerk during the 2017 August and October elections.
- Participated as a content supervisor during the 2018 census.
- Participated in the national polio campaign as a volunteer.
- Participated in Matter Heart Run activities.
Telephone
0798184118
Personal Information
- Date of Birth: 09/29/00
- Gender: FEMALE
- Nationality: Kenyan
- Marital Status: Single
- Religion: Christian
References
- Alex Kiburi, Assistant County Commissioner, 0720291611
- Miss Prudence, Head of food processing, 0722219179
- Mr Frederick ngwiri, Assistant chief, 07226588306
Accomplishments
- **Relevant Courses and Certifications:**
- **Call Center Management** – Gained a comprehensive understanding of call center operations, including team management, process optimization, and service efficiency. Equipped with practical skills for enhancing workflows and improving service delivery. Certified by Coursera and CVS health.
- **Interacting with Customers** – Developed effective communication strategies for engaging with customers, handling inquiries, and resolving issues. Focused on techniques to ensure positive interactions and high levels of customer satisfaction. Certified by Coursera and CVS health.
- **Introduction to Customer Service** – Acquired foundational knowledge in customer service principles, including best practices for delivering exceptional service, understanding customer needs, and implementing strategies to enhance customer experiences. Certified by Coursera and CVS health
Timeline
Receptionist and Theory Instructor - Africana driving school
04.2022
Customer Service Support - Ministry Of Interior, Kikuyu Sub-County Office
01.2021 - 03.2021
Customer Service Representative - Uniserv
04.2020 - 12.2020
Laboratory Technician - Kenya industrial research development institute (KIRDI)
01.2020 - 03.2020
Kabete National Polytechnic - Diploma in food science,
01.2019 - 05.2021
Cashier - Tai's farm
08.2018 - 12.2018
Insurance Agent - Samkara Insurance Agency
12.2017 - 07.2018
Karai Secondary School - KCSE Certificate,
01.2014 - 05.2017
Karai Munsingen Primary School - KCPE Certificate,
01.2005 - 05.2013
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