Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Hi, I’m
Ann Njeri
Waitress
Nairobi,Nairobi
Summary
Overview
7
years of professional experience
Work History
MSD STEAK HOUSE Nairobi
Waitress
05.2024 - Current
Job overview
- Provided menu and offered recommendations to complement dining experience.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Advised on food and drink choices based on customer preferences.
- Memorised complete menu and offered guests knowledgeable suggestions.
Sheraton hotel Mombasa, Mombasa
Waitress
02.2019 - 05.2020
Job overview
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Verified completed orders and served guests at tables.
- Accurately took orders, making menu recommendations as appropriate.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Greeted customers, presented menus and shared information about available special items.
Mombasa cage innMombasa , Mombasa
Waitress
09.2017 - 12.2018
Job overview
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Arranged tables and set up linens and silverware in preparation for guests.
- Informed kitchen staff regarding special order requirements.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Kept tables clear of used crockery, glassware and cutlery.
- Stayed up to date on menu changes to accurately answer customer queries.
Education
Mount Kenya university Nakuru
from Bachelor's in business management
University Overview
- Continuing education courses in Area of study
Atlas computer college Nakuru
Certificate in computer package from Computer package
03.2014
University Overview
Bridge waters girls high school Nakuru
High school certificate
11.2013
University Overview
Gavalagi primary school Nairobi
Primary school certificate
11.2008
University Overview
Skills
Expert multitasker
undefinedTimeline
Waitress
MSD STEAK HOUSE
05.2024 - Current
Waitress
Sheraton hotel
02.2019 - 05.2020
Waitress
Mombasa cage inn
09.2017 - 12.2018
Mount Kenya university
from Bachelor's in business management
Atlas computer college
Certificate in computer package from Computer package
Bridge waters girls high school
High school certificate
Gavalagi primary school
Primary school certificate
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