Microsoft Word
ANN NJERI
Office Administrator
Nairobi,Kenya
Summary
Dynamic Office Administrator with a proven track record at Mediacrest Group, excelling in client interaction and administrative support. Recognized for enhancing team productivity through effective meeting coordination and file organization. Adept at fostering collaboration and maintaining confidentiality, ensuring a streamlined office environment that drives success.
Overview
5
5
years of professional experience
Work History
Office Administrator
Mediacrest Group
Nairobi, Kenya
09.2023 - 01.2025
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
School Receptionist
Faisa Driving School
12.2021 - 02.2023
- Collaborated with administrators to plan and execute successful school events, such as open houses and conferences.
- Coordinated substitute teacher assignments when necessary to ensure appropriate staffing levels during staff absences.
- Served as a liaison between school administration and the community by addressing concerns promptly and professionally.
- Enhanced parent-teacher communication by efficiently managing phone calls and email inquiries.
- Assisted in maintaining accurate student records by updating the database system regularly.
- Maximized time efficiency by prioritizing tasks according to urgency and importance for both short-and long-term goals.
- Managed daily attendance records to ensure accuracy in reporting absences or tardiness of students.
- Contributed to a welcoming environment with professional demeanor and excellent customer service skills.
Team Leader
Terrasol Company Limited
11.2019 - 02.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Software Development -
Power Learn Academy
Kabete, Kiambu District, Kenya 04.2001 -
Computer Packages
Bishop Kariuki Institute of Management
Lower Kabete12-2020
High School Diploma -
Kambaa Girls High School
Kiambu 04.2001 -
Skills
Office administration
Client interaction
Mail management
File maintenance
Administrative support
Database entry
Staff management
Effective meeting coordination
Document creation
File organization
Effective verbal communication
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Office to enhance productivity and facilitate various tasks.
- Resolved product issue through consumer testing.
Software
Microsoft Excel
Microsoft Access
Microsoft Powerpoint
Outlook
OneDrive
OneNote
Timeline
Office Administrator
Mediacrest Group
09.2023 - 01.2025
School Receptionist
Faisa Driving School
12.2021 - 02.2023
Team Leader
Terrasol Company Limited
11.2019 - 02.2020
Software Development -
Power Learn Academy
04.2001 -
High School Diploma -
Kambaa Girls High School
04.2001 -
Computer Packages
Bishop Kariuki Institute of Management