Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Ann Ndung’u

Nairobi

Summary

To apply my five years of experience in hospitality, strong communication skills, and in-depth food and beverage knowledge to deliver exceptional customer service and contribute to the success of a dynamic establishment.

Experienced hospitality professional with over five years in fast-paced bars and restaurants. Skilled in communication, providing exceptional customer service, and recalling orders accurately. Well-versed in food and beverage knowledge, able to offer recommendations and address customer queries. A dedicated team player, committed to enhancing the dining experience and contributing to smooth operations.

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

8
8
years of professional experience

Work History

Waitress

Salty Squid Beach Bar and Restaurant
01.2022 - Current
  • Resolve customer complaints to maintain satisfaction and business loyalty
  • Collaborate with kitchen staff to arrange alternative menu selections for guests with food allergies
  • Manage multiple tables effectively, ensuring seamless service during peak hours
  • Assist colleagues during busy periods, fostering a team-oriented atmosphere to improve service
  • Lay tables with clean cutlery, crockery, and glassware throughout sittings
  • Greet and seat guests promptly, providing high-quality service
  • Deliver fast and friendly service to process high-volume food and drink orders during peak times
  • Check on designated tables to refill drinks, respond to requests, and gather customer feedback
  • Stock and maintain silverware, linens, and condiments

Waitress

SoulBreeze Beach Bar and Restaurant
01.2020 - 01.2022
  • Maintain extensive knowledge of food, drinks, and menus to answer consumer queries
  • Inform guests of daily specials and menu offerings to facilitate decisions on starters, mains, and desserts
  • Respond to customer feedback with professionalism, resolving complaints to ensure satisfaction
  • Uphold high standards of cleanliness to comply with health and safety regulations
  • Serve food and beverages promptly, ensuring timely delivery while maintaining food quality
  • Develop rapport with regular customers, remembering preferences to provide personalized service
  • Maintain brand image by ensuring a neat personal appearance
  • Stock and maintain silverware, linens, and condiments

Waitress

Tamarind Hotel
01.2017 - 01.2020
  • Provide a warm welcome for customers
  • Receive food and drink orders, and serve customer requests to required standards
  • Serve dishes to customers at tables
  • Ensure timely delivery of all food and beverage items
  • Keep up to date with menu content and changes
  • Make menu recommendations when requested by guests
  • Answer guest queries in a polite and helpful manner
  • Clear cutlery and dishes from tables
  • Check on customers to ensure they are enjoying their meals and service
  • Ensure the food service area is left clean and tidy after guests leave

Education

Kanjeru Girls High School

Skills

  • Extensive wine knowledge
  • Hygiene and cleanliness protocols
  • Expert multitasking abilities
  • Patience and composure in high-pressure situations
  • Familiar with restaurant etiquette
  • Team collaboration and communication
  • Customer service
  • Strong multitasking
  • Team collaboration
  • Cleanliness
  • Familiar with restaurant etiquette
  • Team collaboration and communication

Languages

English
Native or Bilingual

Timeline

Waitress

Salty Squid Beach Bar and Restaurant
01.2022 - Current

Waitress

SoulBreeze Beach Bar and Restaurant
01.2020 - 01.2022

Waitress

Tamarind Hotel
01.2017 - 01.2020

Kanjeru Girls High School
Ann Ndung’u