ANN NDUMI MAVYUVA
Summary
Dynamic and detail-oriented professional with proven expertise in customer service and office management at Paksa Construction Ltd. Adept at enhancing organizational efficiency through effective time management and meticulous documentation. Recognized for delivering exceptional service and fostering positive client relationships while maintaining accurate records and inventory.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Paksa Construction Ltd.
2019.07 - Current
- Sorted and dispatched mail, maintained organized files, and tracked office supply inventory.
- Answered phone calls, delivered messages, and managed business email correspondence.
- Composed memoranda, letters, and other documents while completing banking transactions.
- Welcomed visitors, provided information, and resolved office-related inquiries to enhance organizational image.
- Scheduled meetings, managed calendars, and sent invitations to ensure effective time management.
- Performed basic bookkeeping, data entry, and necessary administrative tasks.
Customer Service Representative
Sanliz Beauty Shop.
2016.10 - 2018.12
- Balanced cash register while generating reports for credit and debit sales.
- Ensured accuracy of pricing by scanning items for correct prices and quantities.
- Processed returns by issuing refunds or store credit to customers.
- Executed transactions and provided receipts promptly to customers.
- Performed administrative tasks including filing, updating records, and logging transactions.
- Delivered exceptional customer service by greeting customers, answering inquiries, taking orders, and recommending products.
Customer Service Representative
Chicken Kool.
2016.06 - 2016.09
- Processed cash, credit, and debit payments while providing receipts and change.
- Delivered exceptional customer service by greeting clients, answering inquiries, and making recommendations.
- Accurately took orders in person and over the phone, ensuring completeness and correctness.
- Monitored inventory levels to maintain stock and executed timely restocking as necessary.
- Balanced register at day's end to ensure accurate cash handling.
- Ensured product quality and freshness by packaging and labeling items for sale.
Education
Diploma - Business Management
KIPS Technical College
Nairobi07.2024
Certificate - Computer Applications
KIPS Technical College
Nairobi03.2021
Kenya Certificate of Secondary Education (KCSE) -
Brilliant Secondary School
Nairobi11.2014
Skills
- Time management
- Computer proficiency
- Attention to detail
- Customer service
- Problem solving
- Adaptability
- Communication skills
- Documentation and record keeping
- Office management
- Basic bookkeeping
- Supply chain management
- Team collaboration
Accomplishments
- Certificate of Merit (Ass) Head Girl
Languages
Swahili
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Administrative Assistant
Paksa Construction Ltd.
2019.07 - Current
Customer Service Representative
Sanliz Beauty Shop.
2016.10 - 2018.12
Customer Service Representative
Chicken Kool.
2016.06 - 2016.09
Diploma - Business Management
KIPS Technical College
Certificate - Computer Applications
KIPS Technical College
Kenya Certificate of Secondary Education (KCSE) -
Brilliant Secondary School