ANN MUMBI
Business Analyst
Nairobi
Summary
A highly motivated and skilled IT professional with 3 years of experience in Business Analysis and Quality Assurance. Strong experience in end-to-end testing of software systems and use of JIRA tool for defect management. Skilled in creating test plans, developing test cases, and executing tests. Able to work well in a team environment and communicate effectively with stakeholders. Seeking a challenging role as a Business Analyst in a dynamic organization
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
BUSINESS ANALYST
Turnkey Africa Limited
Nairobi, Nairobi County
06.2021 - Current
- Gathering and analyzing of user requirements, Grooming of user requirements, Working in Agile/Scrum development processes to develop and implement insurance systems, Use of Atlassian products (Jira) for defect management process, Developing and deploying of software using CI/CD software process, Regression testing and qualitative testing of system, User training and creating test cases for users to test during User Acceptance Phase, User support using Zendesk application for software that are live, Trouble-shooting database - Oracle DB and running of scripts to debug issues reported on database, Data Management - Retrieving and managing client's data on CRM application.
ICT INTERN
Utalii Hotel
5 2019 - 8 2019
- Assembling laptops, Network Installment Wi-Fi and LAN configuration and installment, Machine clean up and maintenance such as point of sale terminal printer checks, Training and maintaining centralized printers, Guest and end user's support, Installing, Upgrading Operating system on computers, Network monitoring and trouble shooting
- This involved activities such as IP configuration.
Education
Bachelor of Science in Information Technology -
Kenyatta University
Nairobi 01.2016 - 04.2021
undefined
Kenyatta University
undefined
Skills
Have experience with information security tools for handling personal data
Well conversant with data collection, data entry, data mining and data warehousing
Well conversant with CRM systems and regression testing
Capacity to innovate and adapt to different work environments
Time management: Ability to manage competing priorities effectively
Requirements Gathering
Customer Targeting
Quality Assurance
Workflow Analysis
Personal Information
Date of Birth: 10/12/97
References
- Mr. Duncan Kibui, Student Supervisor, Kenyatta University, +254 729 262608, dankibui@yahoo.com
- Mr. Alpha Njagi, H.O.D ICT Department, Utalii Hotel, +254 725817800, anjagi@utalii.ac.ke
- Mr. Langat Kipkirui, CRM Support Lead, Turnkey Africa, +254 719801910, langat.kipkirui@turnkeyafrica.com
Timeline
BUSINESS ANALYST
Turnkey Africa Limited
06.2021 - Current
Bachelor of Science in Information Technology -
Kenyatta University
01.2016 - 04.2021
ICT INTERN
Utalii Hotel
5 2019 - 8 2019
undefined
Kenyatta University
undefined
Similar Profiles
IDAH KOOMEIDAH KOOME
CRM Junior Software Engineer at Turnkey Africa LimitedCRM Junior Software Engineer at Turnkey Africa Limited
Joshua OdiwuorJoshua Odiwuor
Software Engineer at Turnkey AfricaSoftware Engineer at Turnkey Africa
Eugene LumalaEugene Lumala
Infrastructure Team Lead at Turnkey Africa LtdInfrastructure Team Lead at Turnkey Africa Ltd