Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ann Mukami

Ann Mukami

Kapsabet

Summary

Acknowledged for improving office efficiency through precise document preparation and outstanding customer service.

Overview

6
6
years of professional experience

Work History

Clerical Officer

Public Service Commission
Kapsabet
09.2019 - Current
  • Organized and maintained confidential files for personnel records and correspondence.
  • Utilized office software to prepare reports, memos, and presentations for management.
  • Provided clerical support to senior staff, ensuring efficient office operations.
  • Handled confidential information in a discreet manner.
  • Provided general clerical support such as photocopying, faxing, scanning.
  • Trained new clerical staff on office procedures and documentation protocols.
  • Verified accuracy of information on forms completed by customers or clients before submitting for processing.
  • Processed incoming and outgoing mail, including sorting, distributing, and preparing for mailing.
  • Performed data entry functions using computers and various software programs.
  • Proofread documents prior to distribution ensuring accuracy of content.
  • Maintained and updated filing systems both manually and electronically.
  • Greeted visitors and customers in a professional manner.
  • Answered telephones, took messages, transferred calls to appropriate personnel.
  • Compiled information from various sources into required formats for use in reports or other documents.
  • Assisted with special projects as needed.
  • Assisted with the preparation of presentations or other projects as needed.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Facilitated internal communication by distributing memos and announcements.
  • Conducted research and compiled data for reports and projects.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Maintained records of items received, issued and returned.

Education

Bachelor in Economics - B.A in Economics And Finance

Kenyatta University
Nairobi, Kenya.
12-2017

Skills

  • Data entry
  • File management
  • Office software
  • Document preparation
  • Confidentiality practices
  • Customer service
  • Communication skills
  • File and records maintenance
  • Confidentiality handling
  • Confidential and discreet
  • Records administration
  • Documentation and reporting
  • Filing systems
  • Document management
  • Scheduling appointments
  • Excel spreadsheets
  • Mail routing
  • Positive attitude
  • Correspondence drafting
  • Client interaction
  • Administrative support

Timeline

Clerical Officer

Public Service Commission
09.2019 - Current

Bachelor in Economics - B.A in Economics And Finance

Kenyatta University
Ann Mukami