Ann Mukami
Kapsabet
Summary
Acknowledged for improving office efficiency through precise document preparation and outstanding customer service.
Overview
6
6
years of professional experience
Work History
Clerical Officer
Public Service Commission
Kapsabet
09.2019 - Current
- Organized and maintained confidential files for personnel records and correspondence.
- Utilized office software to prepare reports, memos, and presentations for management.
- Provided clerical support to senior staff, ensuring efficient office operations.
- Handled confidential information in a discreet manner.
- Provided general clerical support such as photocopying, faxing, scanning.
- Trained new clerical staff on office procedures and documentation protocols.
- Verified accuracy of information on forms completed by customers or clients before submitting for processing.
- Processed incoming and outgoing mail, including sorting, distributing, and preparing for mailing.
- Performed data entry functions using computers and various software programs.
- Proofread documents prior to distribution ensuring accuracy of content.
- Maintained and updated filing systems both manually and electronically.
- Greeted visitors and customers in a professional manner.
- Answered telephones, took messages, transferred calls to appropriate personnel.
- Compiled information from various sources into required formats for use in reports or other documents.
- Assisted with special projects as needed.
- Assisted with the preparation of presentations or other projects as needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Facilitated internal communication by distributing memos and announcements.
- Conducted research and compiled data for reports and projects.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained records of items received, issued and returned.
Education
Bachelor in Economics - B.A in Economics And Finance
Kenyatta University
Nairobi, Kenya.12-2017
Skills
- Data entry
- File management
- Office software
- Document preparation
- Confidentiality practices
- Customer service
- Communication skills
- File and records maintenance
- Confidentiality handling
- Confidential and discreet
- Records administration
- Documentation and reporting
- Filing systems
- Document management
- Scheduling appointments
- Excel spreadsheets
- Mail routing
- Positive attitude
- Correspondence drafting
- Client interaction
- Administrative support
Timeline
Clerical Officer
Public Service Commission
09.2019 - Current
Bachelor in Economics - B.A in Economics And Finance
Kenyatta University