ANN MOGITI MOMANYI
RECEPTIONIST
NAKURU
Summary
Highly organized and personable individual with excellent communication skills and a strong customer service background. Experienced in managing front desk operations, handling phone systems, scheduling appointments, and providing exceptional support to clients and visitors. Proficient in multitasking and maintaining a positive, professional environment. Eager to contribute to a welcoming and efficient workplace as a receptionist.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Head Receptionist
Mokaya Ndemo & Co. Advocates
03.2018 - Current
- Actively participated in ongoing training opportunities for professional development, staying current on industry trends and best practices in receptionist roles.
- Increased efficiency of administrative tasks by implementing an effective filing system and document organization process.
- Coordinated team meetings and events, securing necessary resources, including conference rooms and catering services.
- Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
- Streamlined appointment scheduling for improved time management and increased client flow.
- Supported company initiatives by assisting in the implementation of new policies and procedures, ensuring a smooth transition for all team members.
Receptionist
Migosi Ogamba & Co. Advocates
06.2013 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Organized, maintained and updated information in computer databases.
Receptionist
Lanet Teachers Training College
01.2012 - 01.2015
- Sorted and distributed incoming posts and organized and sent outgoing posts
- Maintained office supplies and inventory, coordinated maintenance requests, and ensured a clean and organized reception area
- Answered multi-line phone system, directed calls to the appropriate departments, and responded to inquiries in a timely manner
- Ordered and maintained stationery and office equipment
Education
CERTIFICATE - SECRETARIAL
KORISI COMMERCIAL COLLEGE
KISII 01.1999 - 01.2000
CERTIFICATE - COMPUTER
HYRAX COLLEGE
Nakuru 01.1998 - 01.1999
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Itierio Mixed High School
Kisii 01.1994 - 01.1997
KENYA CERTIFICATE OF PRIMARY EDUCATION -
Kenyoro Primary School
KIsii 01.1984 - 01.1993
Skills
Customer service
Data entry and office software
Administrative support
Guest relations
Time management
Document scanning and digitization
Scheduling and appointment management
Microsoft Office Suite
Confidential information management
Project coordination
Calendar management
Flexibility
Timeline
Head Receptionist
Mokaya Ndemo & Co. Advocates
03.2018 - Current
Receptionist
Migosi Ogamba & Co. Advocates
06.2013 - 08.2017
Receptionist
Lanet Teachers Training College
01.2012 - 01.2015
CERTIFICATE - SECRETARIAL
KORISI COMMERCIAL COLLEGE
01.1999 - 01.2000
CERTIFICATE - COMPUTER
HYRAX COLLEGE
01.1998 - 01.1999
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Itierio Mixed High School
01.1994 - 01.1997
KENYA CERTIFICATE OF PRIMARY EDUCATION -
Kenyoro Primary School
01.1984 - 01.1993