ANN MOGITI MOMANYI
RECEPTIONIST
NAKURU
Summary
Highly organized and personable individual with excellent communication skills and a strong customer service background. Experienced in managing front desk operations, handling phone systems, scheduling appointments, and providing exceptional support to clients and visitors. Proficient in multitasking and maintaining a positive, professional environment. Eager to contribute to a welcoming and efficient workplace as a receptionist.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Head Receptionist
Mokaya Ndemo & Co. Advocates
03.2018 - Current
- Actively participated in ongoing training opportunities for professional development, staying current on industry trends and best practices in receptionist roles.
- Increased efficiency of administrative tasks by implementing an effective filing system and document organization process.
- Coordinated team meetings and events, securing necessary resources, including conference rooms and catering services.
- Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
- Streamlined appointment scheduling for improved time management and increased client flow.
- Supported company initiatives by assisting in the implementation of new policies and procedures, ensuring a smooth transition for all team members.
Receptionist
Migosi Ogamba & Co. Advocates
06.2013 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Organized, maintained and updated information in computer databases.
Receptionist
Lanet Teachers Training College
01.2012 - 01.2015
- Sorted and distributed incoming posts and organized and sent outgoing posts
- Maintained office supplies and inventory, coordinated maintenance requests, and ensured a clean and organized reception area
- Answered multi-line phone system, directed calls to the appropriate departments, and responded to inquiries in a timely manner
- Ordered and maintained stationery and office equipment
Education
CERTIFICATE - SECRETARIAL
KORISI COMMERCIAL COLLEGE
KISII 01.1999 - 01.2000
CERTIFICATE - COMPUTER
HYRAX COLLEGE
Nakuru 01.1998 - 01.1999
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Itierio Mixed High School
Kisii 01.1994 - 01.1997
KENYA CERTIFICATE OF PRIMARY EDUCATION -
Kenyoro Primary School
KIsii 01.1984 - 01.1993
Skills
Customer service
Timeline
Head Receptionist
Mokaya Ndemo & Co. Advocates
03.2018 - Current
Receptionist
Migosi Ogamba & Co. Advocates
06.2013 - 08.2017
Receptionist
Lanet Teachers Training College
01.2012 - 01.2015
CERTIFICATE - SECRETARIAL
KORISI COMMERCIAL COLLEGE
01.1999 - 01.2000
CERTIFICATE - COMPUTER
HYRAX COLLEGE
01.1998 - 01.1999
KENYA CERTIFICATE OF SECONDARY EDUCATION -
Itierio Mixed High School
01.1994 - 01.1997
KENYA CERTIFICATE OF PRIMARY EDUCATION -
Kenyoro Primary School
01.1984 - 01.1993
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