ANN MATHENGE
Nairobi, Nairobi Province
Summary
- Friendly and motivated sales and customer service professional with years of experience in marketing agencies,event hosting,retail cashiering, and call center operations. Skilled in building rapport, persuasive communication, multitasking, and delivering excellent customer experiences. Currently seeking to leverage my adaptability and client-facing experience in a dynamic sales or customer service role.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
CUSTOMER CARE AGENT
CCI
10.2024 - 06.2025
- Managed inbound/outbound customer calls, resolving inquiries and providing support promptly.
- Met and exceeded performance metrics such as average handle time, call resolution and customer satisfaction
- Upsold products and services and successfully redirected customer to appropriate resources.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Managed high call volume while maintaining exceptional service quality for all customers.
CASHIER
MAMA ROCKS RESTAURANT
05.2022 - 02.2023
- Handled cash transactions, provided accurate billing, and managed customers orders in a fast-paced environment.
- Maintained trust and efficiency no discrepancies in daily cash reconciliation.
- Delivered friendly, helpful service, contributing to customer satisfaction and repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
SALES REPRESENTATIVE
GAME CHANGER MARKETING AGENY
01.2020 - 01.2022
- Engaged with clients to present marketing solutions tailored to their business needs, fostering strong relationships.
- Achieved and surpassed sales target for different campaigns like Total energies, Coca cola,
- Coordinated with internal teams to ensure campaigns were delivered on time and met client expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
BACHELOR OF HUMAN RESOURCE - Human Resources Management
COOPERATIVE UNIVERSITY OF KENYA
KAREN 04.2001 -
Diploma - Human Resources Management
COOPERATIVE UNIVERSITY OF KENYA
KAREN 04.2001 -
Skills
Efficient appointment management
Proficient in CRM tools
Issue escalation coordination
Effective complaint resolution
Payment transaction oversight
Telecommunications support expertise
Efficient typing skills
Interactive chat support services
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Exceeded sales targets by 15% monthly
- Handled 30+ calls daily
Certification
Certified Customer Care Agent, AT&T- ONE MONTH
Timeline
CUSTOMER CARE AGENT
CCI
10.2024 - 06.2025
CASHIER
MAMA ROCKS RESTAURANT
05.2022 - 02.2023
SALES REPRESENTATIVE
GAME CHANGER MARKETING AGENY
01.2020 - 01.2022
BACHELOR OF HUMAN RESOURCE - Human Resources Management
COOPERATIVE UNIVERSITY OF KENYA
04.2001 -
Diploma - Human Resources Management
COOPERATIVE UNIVERSITY OF KENYA
04.2001 -