Ann Kyalo
Nairobi,335
Summary
Confident Procurement Specialist knowledgeable in managing vendor relations, tracking products and the methods needed to obtain the best pricing. Detail-oriented professional promoting expertise in supply chain planning. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Procurement Intern
PSC, Kirinyaga University
01.2024 - Current
- Supporting the procurement team in various tasks, including market research and data management.
- Assisting with procurement processes to ensure accuracy and efficiency.
- Preparing request for quotations.
- Updating RFQ register.
- Gaining valuable experience in procurement and supply chain management.
- Utilizing my skills in agile project management for efficient task execution.
- Assisting with procurement processes.
- Filing all documents effectively.
Inbound Customer Representative
CCI Kenya
07.2023 - 01.2024
- Provided excellent customer service and resolved customer issues, resulting in customer satisfaction surveys.
- Managed approximately 30 incoming calls per shift.
- Conducted customer surveys and focus groups to identify customer needs and preferences, resulting in improved customer satisfaction.
- Utilized customer feedback to develop customer-centric initiatives, resulting in improved customer satisfaction.
- Used advanced communication skills to control calls, listen and target objectives of individual customers.
- Maintain efficiency and productivity by meeting and exceeding daily, weekly, and monthly targets.
- Provide clear, accurate, timely, and professional communications to caller in courteous manner.
- Ensure data accuracy by following verification procedures.
- Managed customer relationships and provided exceptional customer service, resulting in customer retention rate.
Warehouse/Gatepass Clerk
Simba Cement
04.2022 - 05.2023
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Simplified shipping and receiving processes for improved workflow.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed cycle counts and monthly inventory.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Completed paperwork, recognized discrepancies and promptly addressing for resolution.
Client Care Lead
Fundis LLC
04.2021 - 12.2021
- Developed CRM system to track sales and client data, resulting in improved customer service and lead conversion rates.
- Assessed client needs, developed service plans and monitored outcomes to ensure clients received the best possible experience.
- Improved customer satisfaction and customer service rating by promptly responding and resolving customers and service providers' complaints.
- Researched the best practices and prevailing prices in the market and advised the management accordingly.
- Finalized sales, processed payments and scheduled service delivery.
- Answered customer questions via telephone, email and live chat services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Procurement Associate
Ciana Supplies
08.2020 - 03.2021
- Developed a database of vendors and products to enable efficient and cost-effective procurement.
- Negotiated profitable contracts with vendors, resulting to reduction of procurement costs.
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Maintained internal inventory of supplies and equipment.
- Utilized procurement tools to manage the procurement cycle.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
Education
Bachelor of Commerce- - Procurement And Supply Chain Management
University Of Nairobi
Nairobi12.2019
Skills
- Procurement and Supply chain
- Microsoft Office
- Effective organization
- Problem-solving
- Communication
- Negotiation
- Time management
- SAP Experience
- Order Preparation
- Supply Chain Optimization
- Supplier Relationship Management
- Strategic Sourcing
Languages
English
Proficient
C2
Swahili
Proficient
C2
References
References available upon request
Timeline
Procurement Intern
PSC, Kirinyaga University
01.2024 - Current
Inbound Customer Representative
CCI Kenya
07.2023 - 01.2024
Warehouse/Gatepass Clerk
Simba Cement
04.2022 - 05.2023
Client Care Lead
Fundis LLC
04.2021 - 12.2021
Procurement Associate
Ciana Supplies
08.2020 - 03.2021
Bachelor of Commerce- - Procurement And Supply Chain Management
University Of Nairobi
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