ANN. KARIUKI

• Drove high-volume outbound prospecting (60–100+ touches/day) across email, phone, and LinkedIn.
• Consistently achieved 120–150% of the monthly meeting quota, generating 10–15 qualified meetings.
• Identified hiring gaps and positioned Solvo’s outsourced staffing solutions to Sales, Ops, and CX leaders.
• Maintained accurate CRM data and delivered clear, high-quality handoffs to AEs.

• Delivered high-quality customer service by handling inbound and outbound calls, ensuring customer satisfaction and first-contact resolution.
• Managed client data and CRM updates accurately and efficiently.
• Demonstrated empathy and professionalism while resolving customer issues and maintaining a positive experience.
• Consistently achieved and exceeded targets in call handling, quality, and client feedback.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

• Directed organizational strategy, vision, and daily operations, including staff management, programs, and budgets.
• Secured funding and expanded revenue-generating activities to sustain smooth supply and delivery
• Spearheaded communication and outreach initiatives, strengthening partnerships with storekeppers, stakeholders, and local communities.

• Promoted company values through professional interactions with both internal and external clients during deliveries.
• Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
• Enhanced customer satisfaction with prompt and courteous service during deliveries.
• Kept warehouse and associated outside areas neat and clean.
• Assisted in maintaining vehicle cleanliness, conducting regular checks for optimal performance.

store supervisor-Mbariti and sons enterprises

Senior accountant-Mbariti and sons enterprises

Mason assitant-territorial works

• Developed strong relationships with key clients, securing long-term business partnerships and loyalty.
• Facilitated knowledge sharing among team members, promoting a collaborative culture that fostered rapid skill development and enhanced performance levels.
• Collaborated with marketing department to develop targeted promotional campaigns that increased brand awareness and sales numbers.
• Championed a customer-centric approach within the sales organization, enhancing satisfaction levels across all touchpoints while bolstering overall retention rates.
• Analyzed market trends to identify new opportunities for growth in target markets.

• Used AutoCAD and Eagle Point to amend project design changes.
• Safeguarded company interests by conducting regular site inspections to ensure compliance with contract specifications and requirements.
• Aided in the resolution of contractual disputes between parties through thorough analysis and clear communication of relevant facts.
• Estimated and analyzed work performed to request payment from clients.
• Played a key role in the development of project cash flow forecasts, allowing for effective financial planning and resource allocation.

Ongoing