Open To Work
Hi, I’m
Ann Arogo
THIKA
Work Preference
Summary
Dynamic Assistant Storekeeper at Kenya Power and Lighting Company, skilled in inventory management and customer service. Proven track record in enhancing operational efficiency and team performance, achieving significant improvements in order fulfillment and customer satisfaction. Adept at staff training and relationship building, driving success through effective leadership and strategic planning.
Organized Assistant Storekeeper with comprehensive experience in stock inventory management and procurement procedures. Skilled in maintaining accurate records of received and dispatched goods, demonstrating a keen eye for detail and optimal use of storage space. Strong ability to coordinate smoothly with suppliers, team members, and customers, contributing to improved operational efficiency in previous roles.
Overview
2
years of professional experience
1
Certification
Work History
Kenya power and lightening company THIKA , KENYA
Assistant Storekeeper
06.2014 - 01.2016
Job overview
- Assisted in managing daily store operations and inventory control.
- Supported staff training and onboarding for new employees.
- Handled customer inquiries and resolved issues effectively.
- Ensured compliance with all safety regulations throughout the store premises.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed inventory levels and maintained organization within the stockroom.
- Coordinated with team members to ensure efficient order fulfillment processes.
- Maintained cleanliness and safety standards within the storage areas at all times.
- Supported training of new staff on proper handling and storage procedures.
- Communicated effectively with suppliers regarding shipment issues and product inquiries.
- Analyzed sales data to identify trends in demand or supply shortages.
- Provided customer service to clients visiting the storeroom.
- Processed orders for customers in a timely manner.
- Planned layout changes within storerooms to maximize space utilization.
- Tracked product movement within storerooms using barcode scanners.
- Ensured storeroom was kept clean and organized at all times.
- Adhered to safety regulations while handling hazardous materials.
- Developed procedures for ordering, receiving, storing and issuing supplies.
- Checked incoming deliveries against purchase orders to verify accuracy of order fulfillment.
- Monitored expiration dates on products and removed out-of-date items from shelves.
- Resolved customer complaints quickly and efficiently.
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Processed customer returns quickly and accurately according to company policy.
- Organized shipments, managed loading and unloading of goods from delivery trucks.
- Coordinated with vendors regarding new products or special offers.
- Managed daily paperwork such as invoices, order forms.
- Prepared reports on stock levels, ordering needs and other related matters.
- Received payments for goods purchased by customers.
- Maintained accurate inventory records and updated stock lists.
- Followed up with suppliers concerning any discrepancies in shipment quantity or quality.
- Performed regular stock checks to ensure accuracy of shelves.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Education
NAIROBI INSTITUTE OF BUSINESS STUDIES NAIROBI , KENYA
Some College (No Degree) from PURCHASING AND SUPPLY MANAGEMENT
Skills
- Inventory management
- Customer service
- Staff training
- Order fulfillment
- Team leadership
- Relationship building
- Time management
- Effective communication
- Process improvement
- Performance evaluation
- Space optimization
- Warehouse operations
- Stock control
- Shipping and receiving
- Supply ordering
- Team building
- Customer service management
- Policies and procedures
- Sales promotions
- Employee supervision and motivation
- Sales professional
- Team motivation
- Delegating work
- Customer relations
- Promotions management
- Staff supervision
- Risk management
- Store operations
- Employee engagement
- Operations management
- Strategic planning
- Reliable
- Sales strategies
- Personnel development
Languages
English
First Language
English
Advanced (C1)
C1
Swahili
Upper Intermediate (B2)
B2
Certification
Certificate of higher Diploma in purchasing and supply management, from institute of commercial management. United kingdom
Accomplishments
Certificate for the best assistant store manager, and best leadership
References
References available upon request.
Timeline
Assistant Storekeeper
Kenya power and lightening company
06.2014 - 01.2016
NAIROBI INSTITUTE OF BUSINESS STUDIES
Some College (No Degree) from PURCHASING AND SUPPLY MANAGEMENT