Anjita Patel
Nairobi
Summary
Versatile, results-oriented Operations and Logistics Leader with over 20 years of multi-sector experience across logistics, supply chain management, customer service, IT systems, and procurement. Demonstrated ability to build and lead cohesive teams, optimize operational workflows, drive cost-saving initiatives, and nurture lasting client relationships with global brands. Recognized for strategic thinking, attention to detail, and delivering solutions under pressure. Now seeking to contribute to a forward-thinking organization committed to operational excellence and social impact.
Overview
25
25
years of professional experience
3
3
Languages
Work History
Operations Manager
Reliable Freight Services
11.2023 - 03.2025
- Directed cross-border logistics operations for local, import, and export cargo, ensuring efficiency, compliance, and profitability.
- Managed a fleet of transport vehicles across high-volume routes, improving truck utilization by 28% and cutting delivery delays by 40%.
- Coordinated with port authorities, customs teams, and internal departments to streamline documentation processes and mitigate risk.
- Reduced demurrage charges by implementing proactive container return policies and real-time tracking.
- Developed and implemented SOPs that improved operational response times and standardization across teams.
- Acted as the escalation point for client complaints, resolving issues 35% faster than previous benchmarks.
- Achieved a 98% SLA compliance rate across all freight operations.
- Designed a digital dashboard to monitor container movement, which improved visibility and accountability among logistics teams.
Relationship Manager
Orbit Products Africa Ltd
01.2017 - 10.2023
- Owned and managed key accounts including Unilever, Colgate-Palmolive, Henkel, and Reckitt Benckiser, ensuring seamless communication and service delivery.
- Partnered with planning and production teams to align Material Requirements Planning with dynamic client needs.
- Spearheaded successful onboarding of three global clients within aggressive timelines, contributing to a 25% revenue uplift.
- Led quarterly business reviews (QBRs) with stakeholders to drive strategic alignment and resolve process gaps.
- Developed contingency plans to manage raw material shortages and fluctuating demand.
- Increased client satisfaction scores from 85% to 95% within two years through proactive service improvements.
- Contributed to a 20% YoY growth in repeat business via client-focused solutions and relationship nurturing.
Purchasing Manager
dusitD2 Nairobi
09.2013 - 12.2016
- Oversaw procurement of food and beverage, housekeeping, engineering, and front office supplies for a 5-star luxury hotel.
- Conducted cost-benefit analyses and renegotiated vendor terms, resulting in 18% savings on annual procurement spend.
- Implemented a just-in-time inventory model that decreased overstock by 22% without compromising availability.
- Supervised supplier audits and ensured compliance with hygiene, safety, and quality standards.
- Trained procurement assistants and fostered a culture of continuous improvement.
- Maintained zero stockouts across all key departments during peak seasons.
- Launched a supplier evaluation scorecard to assess performance and ensure long-term vendor reliability.
Operations & Finance Manager
Foodco Enterprises Ltd
11.2007 - 07.2013
- Directed logistics, warehousing, merchandising, and finance functions for a mid-sized distribution firm.
- Supervised cross-functional teams of 30+ staff, creating alignment across sales, accounts, and delivery units.
- Launched product promotions and market activations that led to a 35% increase in monthly sales revenue.
- Introduced improved stock control systems that reduced inventory loss by 18%.
- Tripled sales volumes within 3 years while maintaining cost efficiency and team productivity.
- Reduced audit discrepancies by 90% through improved financial reporting systems.
IT Administrator
Bovis Lend Lease
07.2001 - 08.2007
- Provided Tier-2 support for enterprise-wide systems, including server administration and user training.
- Led system migrations and conducted business application health checks, ensuring 99.9% uptime.
- Maintained information security protocols in compliance with corporate IT governance frameworks.
- Produced technical documentation and conducted training for 200+ employees.
- Rolled out company-wide system upgrade ahead of schedule, minimizing downtime.
- Developed a helpdesk resolution matrix that reduced ticket escalation by 40%.
Customer Service Representative
AON Warranty Group
02.2000 - 06.2001
- Resolved complex insurance queries, processed claims, and managed customer accounts with high attention to detail.
- Maintained a claim resolution accuracy rate of 99% and exceeded call handling KPIs consistently.
- Provided input to service process redesign, improving call-to-resolution metrics.
Education
Diploma - Management of Information Systems (MIS)
Intel College
Skills
- Global Supply Chain & Logistics Oversight
- Stakeholder Engagement & Client Success
- Procurement & Strategic Sourcing
- ERP Systems (SAP)
- Data-Driven Decision Making
- Regulatory Compliance & Documentation
- Budgeting
- Cost Control
- Profitability Enhancement
- Change Management
Technology Skills
- SAP ERP (MM, SD modules)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- CRM & Inventory Management Tools
- Google Workspace & Microsoft Teams
Timeline
Operations Manager
Reliable Freight Services
11.2023 - 03.2025
Relationship Manager
Orbit Products Africa Ltd
01.2017 - 10.2023
Purchasing Manager
dusitD2 Nairobi
09.2013 - 12.2016
Operations & Finance Manager
Foodco Enterprises Ltd
11.2007 - 07.2013
IT Administrator
Bovis Lend Lease
07.2001 - 08.2007
Customer Service Representative
AON Warranty Group
02.2000 - 06.2001
Diploma - Management of Information Systems (MIS)
Intel College
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