ANJELINE AUMA ONYANGO
Customer Executive/Supervisor
Nairobi
Summary
I am highly motivated individual, result oriented, honest, a strong team player, possessing wide range of experience in management and administration, with excellent interpersonal, presentation and writing skills and highly focused at work. Also possess excellent skills in computer knowledge. I am happy to grow and motivate others, a keen listener who analyses issues carefully and ready to learn from others and endeavor to make informed and objective judgment on issues.
Overview
8
8
years of professional experience
31
31
years of post-secondary education
4
4
Languages
Work History
Volunteer
Initiative for the Needy Charity Care
10.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Front Desk Receptionist Supervisor
Dandy Hotel
02.2023 - 08.2024
- Strategizing on how to achieve our monthly target
- Acting as a link between the company and the customers
- Supervising my team to ensure they do what is required
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Receptionist
Barcot Guest House
01.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Dispatch Oparator
Jumia Headquarter
10.2020 - 12.2020
- Assisted in implementing a new dispatch software system, leading to improved operational efficiency.
- Maintained strong relationships with clients by addressing concerns promptly and professionally.
- Enhanced dispatch operations by streamlining communication processes between drivers and customers.
- Updated and maintained accurate records, enabling effective tracking of deliveries and resources.
Administrative Assistant
Leamsipet Global
08.2018 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Conducted research for project proposals, compiling information that supported winning bids.
Teacher Trainer
Moipei Primary School
06.2017 - 06.2017
- Playing with kids
- Teaching kids how to read, write, draw, and etiquette
- Feeding and cleaning
- Quick emergency first aid
- Giving out a full report on daily events and activities concerning the kids
- Expanded access to high-quality teaching resources by creating an online repository of lesson plans, assessment tools, and classroom management strategies.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Located materials and online resources by demonstrating use of equipment and software.
Education
High School Diploma -
Nairobi Institute of Business Studies
Nairobi, Nairobi Province, Kenya 04.2001 - 01.2018
High School Diploma -
International Teacher Trainng College
Kajiado, Kajiado District, Kenya 04.2001 -
Kenya Certificate of Secondary Education (KCSE) -
Giraffe Educational Center
Nairobi, Nairobi Province, Kenya01-2014
Skills
Strategic planning
Timeline
Volunteer
Initiative for the Needy Charity Care
10.2024 - Current
Front Desk Receptionist Supervisor
Dandy Hotel
02.2023 - 08.2024
Dispatch Oparator
Jumia Headquarter
10.2020 - 12.2020
Receptionist
Barcot Guest House
01.2020 - 09.2021
Administrative Assistant
Leamsipet Global
08.2018 - 12.2019
Teacher Trainer
Moipei Primary School
06.2017 - 06.2017
High School Diploma -
Nairobi Institute of Business Studies
04.2001 - 01.2018
High School Diploma -
International Teacher Trainng College
04.2001 -
Kenya Certificate of Secondary Education (KCSE) -
Giraffe Educational Center
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