Summary
Work History
Education
Skills
References
Teacher
ANGELINE SILA

ANGELINE SILA

Client Solutions Manager
Nairobi,

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Work History

Client Solutions Manager

Aleph Group, Inc (SSA)
10.2022 - Current
  • Managed a portfolio of high-value accounts, providing strategic guidance and support to enhance client satisfaction and loyalty.
  • Collaborated with clients to understand their business needs and objectives, providing tailored solutions to meet their requirements.
  • Utilized data analysis to identify trends and opportunities for client growth, presenting actionable insights and recommendations.
  • Oversaw development and execution of complex performance campaigns to achieve clients acquisition goals.
  • Negotiated contract renewals and upsell opportunities, contributing to a 20% increase in revenue.
  • Facilitated client onboarding and training sessions to ensure smooth transitions and effective use of solutions.

Digital Marketing Support (TechSoup Programme)

Kenya Community Development Foundation
4 2021 - 9 2022
  • Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
  • Improved website visibility through development and implementation of SEO strategies.
  • Created and managed social media campaigns to increase brand engagement.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Managed social media accounts by curating relevant content and engaging with followers, fostering a strong sense of community among users.

Community Manager & Content Writer

Brainwave Communications Limited
10.2020 - 04.2021
  • Developed and implemented community engagement strategies to foster a vibrant and active online community.
  • Managed and moderated social media channels, including Facebook, Twitter, Instagram, and LinkedIn, ensuring consistent brand voice and tone.
  • Collaborated with the creative design teams to create content that aligns with brand guidelines and marketing objectives.
  • Analyzed content performance using analytics tools, making data-driven recommendations to improve engagement and reach.
  • Monitor social media trends and competitor activities to inform content strategy and identify opportunities for innovation.
  • Built and maintained strong relationships with clients, providing exceptional customer service and meeting their content needs.

Assistant Social Media Manager

DIA Consult
09.2018 - 09.2020
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Maintained an active brand presence by responding promptly to customer inquiries and comments on social channels.
  • Analyzed performance metrics to optimize future social media strategies and improve overall effectiveness.
  • Evaluated success through KPIs like engagement rate per post or follower growth over time, making necessary adjustments to achieve goals.
  • Researched latest market trends and analyzed data to develop public relations strategies and tactics.
  • Enhanced brand visibility by creating and executing targeted social media campaigns.

Education

Introduction To Python

European Business University of Luxembourg
04.2001 - 05.2021

Python in Data Science Certificate -

Predictive Analytics Lab
Nairobi, Kenya
06.2021 - 05.2021

Bachelor of Science - Biochemistry And Chemistry

Kenyatta University
Nairobi,Kenya
04.2013 - 04.2017

Kenya Certificate of Secondary Education

The Sacred Heart Mukumu Girls High School
Kakamega, Kenya
04.2009 - 04.2012

Skills

Strategic Planning and Execution

References

  • Brian Abel, Regional Sales Manager, EA- Aleph, +254706708847
  • Erick Mwiti, Head of Partnerships and Marketing MarketForce, +254724969508
  • Debrah Metto, Senior Communications Officer - KCDF, +254725813013

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ANGELINE SILAClient Solutions Manager