ANGELINE MATINA
Write Off Officer
Nairobi
Summary
Multi-talented Credit Control Officer offering 4-year track record of Credit control and Customer service success. Leverages persuasive communication skills to obtain payments on past due accounts. Highly versed in account management, negotiation and compliance. Prepared to deliver first rate results to the Company.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Write Off Officer
Family Bank
05.2023 - Current
- Responsible for write-off procedures, ensuring accurate and compliant processes, including engaging clients and demand for payments maintaining rapport and professionalism.
- Collaborated with team members to maintain efficient write-off operations.
- Continued achievement of daily, weekly, and monthly collection targets.
Credit Control Officer, Call Center
Mogo Kenya Limited
1 2022 - 04.2023
- Researched accounts and completed due diligence to resolve collection problems.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Accessed credit records to evaluate customer credit histories.
Credit Control Officer, Call Center
Grola tech Limited
02.2020 - 12.2021
- Managing debts of creditors, negotiating payment methods through calls, ensuring timely payments are made, processing incoming funds, managing debt recovery among other duties.
Medical Claims Analyst
Jubilee insurance Co
01.2018 - 01.2019
- Identified and resolved discrepancies between patient information and claims data.
- Monitored and updated claims status in claims processing system.
- Verified patient insurance coverage and benefits for medical claims.
- Followed up on denied claims to verify timely patient payment and resolution.
- Managed a large volume of medical claims on a daily basis.
- Followed up on potentially fraudulent claims initiated by claims representatives.
Customer Service Representative Intern
Jubilee Insurance Co
08.2017 - 12.2017
- Analyzed and calculated outstanding premiums for clients with life covers.
- Verified and audited policy accounts, providing detailed and accurate information to clients.
- Advised clients on financial strategies, demonstrating strong financial acumen.
- Delivered exceptional customer service, adhering to company protocols.
- Maintained professionalism while communicating with clients, contributing to operational efficiency through collaboration with cross-functional teams.
Volunteer
Unilever
03.2017 - 06.2017
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- created awareness around communities including churches, schools, homesteads, children's' homes about: nutrition, health and hygiene and environmental conservation.
- Organized and managed events and projects as part of community support services.
Education
BSc. - Food Science And Nutrition, Second class(Upper Division) - undefined
Jomo Kenyatta University of Agriculture and Technology
KCSE - undefined
KIsau Girls secondary school
KCPE - undefined
Kiumoni Primary School
Skills
Creative problem solvingundefined
Timeline
Write Off Officer
Family Bank
05.2023 - Current
Credit Control Officer, Call Center
Grola tech Limited
02.2020 - 12.2021
Medical Claims Analyst
Jubilee insurance Co
01.2018 - 01.2019
Customer Service Representative Intern
Jubilee Insurance Co
08.2017 - 12.2017
Volunteer
Unilever
03.2017 - 06.2017
Credit Control Officer, Call Center
Mogo Kenya Limited
1 2022 - 04.2023
BSc. - Food Science And Nutrition, Second class(Upper Division) - undefined
Jomo Kenyatta University of Agriculture and Technology
KCSE - undefined
KIsau Girls secondary school
KCPE - undefined
Kiumoni Primary School
Similar Profiles
Grace Wambui NgureGrace Wambui Ngure
Operations Officer at Family BankOperations Officer at Family Bank
Samuel MburuSamuel Mburu
Principal Integrations Engineer at Family BankPrincipal Integrations Engineer at Family Bank
Anne NjagiAnne Njagi
Operations Officer at Family BankOperations Officer at Family Bank