Travelling
Angeline Matina
Credit Control Officer
Nairobi,Kenya
Summary
Multi-talented Credit Control Officer offering 2-year track record of Credit control and Customer service success. Leverages persuasive communication skills to obtain payments on past due accounts. Highly versed in account management,negotiation and compliance. Prepared to deliver first rate results to Your company.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Credit control officer
Grola Tech Limited
Nairobi
01.2021 - Current
- Debt recovery from clients, negotiating for payments, ensuring timely settlement of debts.
- Customer service.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Achieved daily, weekly And monthly Target as set by company and awarded accordingly.
Credit Control Officer
Gain Ventures Limited
02.2020 - 12.2020
- Duties; managing the debts of creditors, negotiating payment methods through calls, ensuring timely payments are made, processing incoming funds, managing debt recovery among other duties.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Medical Claims Analyst
Jubilee insurance Co
Nairobi
01.2018 - 01.2020
- Managed large volume of medical claims on daily basis.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Evaluated accuracy and quality of data entered into agency management system.
- Paid or denied medical claims based upon established claims processing criteria.
Customer Service Representative Intern
Jubilee Insurance Co
Nairobi
08.2017 - 12.2017
- Duties; Calculating the outstanding premiums for clients with life covers, Checking the status of the policy accounts of life clients then advising them on the way forward regarding their accounts,
- Issuing personal accident cover for students and graduates intending to go for industrial attachment,
- Advising potential clients on available products at Jubilee Insurance, Issuing of policy documents to existing Jubilee life clients,
- Preparing daily, weekly and monthly reports of sales made and customers’ feedback.
- Exceeded goals through effective task prioritization and great work ethic.
Volunteer
Unilever
03.2017 - 06.2017
- Amref and sight savers, program: (Heroes for Change) Duties undertaken: Taking part in creating awareness around communities including churches, schools, homesteads, children’s’ homes about: nutrition, health and hygiene and environmental conservation.
- I coordinated Activities like educating Target groups about the importance of hand and face washing to prevent diseases like trachoma, importance of good breakfast, and importance of brushing teeth among others.
- Organized and managed events and projects as part of community support services.
Education
BSc. - Food Science And Nutrition
JKUAT
Nairobi, Kenya. 01.2013 - 01.2017
KCSE -
Kisau Girls Secondary School
01.2009 - 01.2012
KCPE -
Kiumoni Primary School
01.2000 - 01.2008
Skills
Collections Procedures
Debt recovery
Creative problem solving
Good negotiation skills
Good communication skills
Excellent decision making skills
Interests
Reading
Writing blogs
Referees
1. Lameck Wanyama
Category lead, Grola technology
lameckwanyama@gmail.com
2. Friday Omboga
Senior underwriter, jubilee insurance.
fridahomboga@jubilee.com
3. Michelle Ndungu
Category lead, Gain Venture limited
michellendungu20@gmail.com
Timeline
Credit control officer
Grola Tech Limited
01.2021 - Current
Credit Control Officer
Gain Ventures Limited
02.2020 - 12.2020
Medical Claims Analyst
Jubilee insurance Co
01.2018 - 01.2020
Customer Service Representative Intern
Jubilee Insurance Co
08.2017 - 12.2017
Volunteer
Unilever
03.2017 - 06.2017
BSc. - Food Science And Nutrition
JKUAT
01.2013 - 01.2017
KCSE -
Kisau Girls Secondary School
01.2009 - 01.2012
KCPE -
Kiumoni Primary School
01.2000 - 01.2008