Angeline Kaluki
Kenya
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Driven Sales Agent with experience establishing and expanding market presence and maximizing growth.
Driven sales professional skilled and organized at providing top-notch customer service, managing cash and processing orders. Adept at engaging with clients and capturing attention in various product offerings.
Overview
3
3
years of professional experience
Work History
Sales Agent
Mkopa company
Nairobi
06.2023 - Current
- Evaluated competitor offerings regularly to stay ahead of the competition.
- Conducted market research to identify new sales opportunities.
- Attended meetings with current and prospective customers to discuss their business needs.
- Developed strategic relationships with key decision makers at target companies.
- Resolved customer complaints promptly and effectively.
- Monitored industry news, developments, and trends related to our products and services.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
- Developed relationships with customers by providing excellent customer service.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Negotiated contracts with customers to secure sales deals.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Maintained accurate records of customer interactions and transactions.
- Created presentations and proposals for prospective clients.
- Participated in trade shows and other events to promote our products and services.
- Identified opportunities for cross-selling additional products and services.
- Maintained accurate records of all sales activities in the company's CRM system.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Ensured compliance with company policies and procedures at all times.
- Conducted market research to identify potential customers and their needs.
- Analyzed data to identify trends in customer behavior and preferences.
- Assisted senior management in developing strategies for increasing sales revenue.
Sales Agent
Mkopa company
Nairobi
02.2022 - Current
- Evaluated competitor offerings regularly to stay ahead of the competition.
- Conducted market research to identify new sales opportunities.
- Attended meetings with current and prospective customers to discuss their business needs.
- Monitored industry news, developments, and trends related to our products and services.
- Resolved customer complaints promptly and effectively.
- Developed strategic relationships with key decision makers at target companies.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
- Developed relationships with customers by providing excellent customer service.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Negotiated contracts with customers to secure sales deals.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Maintained accurate records of customer interactions and transactions.
- Created presentations and proposals for prospective clients.
- Participated in trade shows and other events to promote our products and services.
- Identified opportunities for cross-selling additional products and services.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
Education
High School Diploma -
Star of Hope Secondary School
Nairobi 09-2018
Skills
- Lead generation
- Contract negotiation
- Market research
- Customer relationship management
- Data analysis
- Product demonstrations
- Client presentations
- Team collaboration
- Cross-selling
- Customer service
- Problem solving
- Trade show representation
- Proposal development
- Demonstrating products
- Sales training
- Customer assistance
- Leads generation
- Territory management
- Offering sales support
- Brand awareness
- Cross-selling techniques
- Meeting facilitation
- Persuasion techniques
- Call control
- Resilience under pressure
- Sales strategy development
- Objection handling
- Contract negotiation expertise
- Performance tracking
- Making offers
- Key relationship management
- Upselling strategies
- Closing deals
Timeline
Sales Agent
Mkopa company
06.2023 - Current
Sales Agent
Mkopa company
02.2022 - Current
High School Diploma -
Star of Hope Secondary School
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