ANGELA MUGO

• Develop & implement HR policies & procedures to ensure compliance with legal standards & best practices
• Drive talent management processes, including succession planning
• Oversee employee onboarding, training & development programs
• Managing employee relations, addressing & resolving issues to maintain a positive work environment
• Lead recruitment & selection processes
• Conduct performance appraisals & provide coaching to employees
• Collaborate with department heads to identify staffing needs & develop workforce planning strategies
• Implement compensation & benefits programs ensuring market competitiveness
• Manage employee engagement & action plans, resulting in improved employee satisfaction scores

Key Achievements:

• Led initiatives to identify and prepare 10 high-potential leaders, reducing external senior hiring by 20% and facilitating a transition to digital-first leadership.
• Enhanced internal promotion rates by 15% through a structured talent management framework, improving retention and equipping teams with necessary digital skills.
• Introduced a performance appraisal system that improved feedback accuracy, leading to a 30% increase in goal achievement across teams.
• Spearheaded HR policy development aligned with legal standards and digital transformation, achieving a 30% reduction in compliance incidents across a workforce of 900.

• Support in the employee onboarding process as well as employee contracting & employee exits
• Support & delivery on recruitment & selection initiatives within the organisation & delivering induction training
• Coordination of all staff benefits (medical, group life insurance and pension) and staff welfare
• Administering payroll/deductions/pensions for staff
• Working in liaison with relevant government authorities to obtain work permits for expatriate employees
• Facilitating HR related events and activities
• Training & Development assessment: Identify & assess future & current training needs through job analysis, annual performance appraisals and consultation with line managers
• Amending & revising training programmes, in order to adapt to changes occurring in the work environment
• Coordinating HR departmental procurement and administration services
• Managing of office supplies and facilitation of meetings and management of staff personnel files
• Overseeing the HR Customer service desk

Key Achievements:

• Streamlined onboarding and exit processes, reducing onboarding time by 30% and increasing new hire retention rates by 25% within the first year.
• Led recruitment initiatives that filled critical roles 20% faster and implemented induction training programs, boosting new employee satisfaction scores by 35%.
• Improved staff benefits, including medical and pension schemes, resulting in a 40% increase in employee satisfaction and contributing to higher staff morale and retention.
• Conducted assessments to identify skills gaps and adapted training programs, leading to a 20% improvement in employee performance metrics in alignment with digital transformation goals

• Assisted in recruiting and selection
• Assisted in payroll reconciliation
• Assisted in coordination of HR Barasa
• Coordinated training sessions

Key Achievements:

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
• Organized new employee orientation schedules for new hires.

• Submitted PAYE tax returns
• Prepared cheques and cheque requisitions
• Prepared payroll and pay slips
• Organized for meetings and events
• Bank reconciliation
• Receipted and deposited all money received

Key Achievement:

Initiated and successfully organized the first Kenya Tourism Awards Gala Dinner which was held at the carnivore on 23rd June, 2011. I managed to get full sponsors for the event. This promoted the image of Kenya Tourism Federation and has since then attracted investors to invest in the organization as opposed to fully depending on sponsorship.

• Reviewed resumes & scheduled candidates for interviews
• Maintained HR files
• Coordinated the hiring & onboarding of interns
• Assisted in organizing career fair, sports day & Christmas day for 2010-2011

Key Achievement:

Initiated and successfully implemented the online careers website for interns called “Internship All Year Round-Nation Media Group”. This eliminated hardcopy cvs in HR and increased the efficiency of sourcing for interns.

• Invoiced customers and maintained ledgers
• Prepared VAT and revenue reports
• Stocktaking
• Receipted cash and cheques received from customers

Key Achievements:

• Prepared and posted financial journal entries using technically relevant software.
• Supported organizational account management duties under direct supervision.