Research and Knowledge Acquisition
Angela Kiende Meeme
Summary
A resourceful, enthusiastic professional with four years experience in developing realistic solutions to assure satisfactory consumer and customer experiences. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies, while maintaining accurate metrics and reports.
A versatile, self-motivated professional displaying dedication, grit, keenness, organization, and quick-learning traits
Overview
2
2
Languages
10
10
years of post-secondary education
4
4
years of professional experience
Work History
Acting Call Centre Manager
Twiga Chemical Industries
Nairobi, Kenya
01.2021 - 05.2021
- Supervising Field Operations Assistants and Field Sales Staff
- Supervising Sector Specialists stationed in the field
- Approving marketing activities undertaken by all field sales staff
- Addressing all matters concerning monthly sales
- Strategizing on how to improving the sales volumes and revenue
- Increased monthly sales volume by 10%
- Managing and maintaining a properly curated records database of farmers, distributors and stockists
- Attending managerial meetings for reviews, targets-setting and strategies-development.
Acting Call Centre Supervisor
Twiga Chemical Industries
Nairobi, Kenya
08.2020 - 12.2020
- Oversaw overall departmental issues
- Addressed issues brought forth by field operations assistants
- Handled matters raised by sales representatives
- Compiled and analyzed sales report for all regions countrywide
- Reported and presented reports on weekly and monthly basis to the management
- Addressed issues affecting business in all areas hence ensured set targets are met
- Advised on product targeting and marketing strategies based on crop cover, weather, regional potential and expectations
- Supervised sector specialists stationed in the field
Field Operations Assistant
Twiga Chemical Industries
Nairobi, Kenya
07.2019 - 07.2020
- Supervised and monitored field sales team on a day-to-day to ensure the monthly targets are achieved
- Managed over 20 customer calls per day day
- Boosted customer (distributors, stockists and farmers) experiences by delivering superior customer service, issue resolution and merchandising.
- Prepared, tracked and analyzed daily, weekly, monthly, quarterly and annual reports to determine needed improvements.
- Presented monthly, quarterly and annual achievements, plans and forecasts relating to these timeframes
- Developed realistic and practical strategies for product marketing that translated into targets realization
- Generated comprehensive reports of findings to help management with making key decisions.
- Managed the customer database by assessing the performance and conducting evaluations to constructively address concerns.
- Responded to customer questions and needs, thus ensuring they are satisfied.
Agronomist/Customer Care Executive
Greenlife Crop Protection Africa
Nairobi, Kenya
05.2017 - 06.2019
- Provided agronomical support to farmers visiting the company's headquarters
- Assisted farmers identify and characterize their farming problems and offered remedies to these difficulties via farm visits, email correspondence and telephone calls
- Managed over 20 customer calls on a daily basis
- Handled customer complaints and referred them to field operations personnel for further assistance when needed
- Processed orders from sales representatives and organized for their deliveries
- Generated Statement of Accounts to facilitate debt collection
- Made direct sales to walk-in clients
- Prepared weekly reports on sales and stock-outs
- Visited farmers in their farms to diagnose the pests and diseases affecting their crops
- Trained individual and grouped farmers on the benefits of using the company's products and services and on how to use them
- Monitored the application of the pesticides and fertilizers from the company and the implementation of pest and weed control measures by the farmers.
Loans and Credit Officer
Crop Life Farmers Sacco
Nairobi, Kenya
12.2016 - 04.2017
- Met with loan applicants, responded to their loan acquisition queries, investigated and evaluated them for creditworthiness and potential risk factors.
- Monitored accounts for signs of fraud and non-payment issues.
- Reviewed and updated credit and loan files
- Computed payment schedules
- Reviewed loan agreements, ensuring they are complete and accurate according to policy
- Worked with clients to identify their financial goals and find ways of realizing those goals
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt
Intern
Kenya Seed Company
Kitale, Kenya
06.2015 - 09.2015
- Conducted trails for different agrochemicals on maize/sorghum pests and diseases
- Collected data from maize and sorghum demonstration plots on pest severity
- Compiled and entered data on performance of various agrochemicals on maize varieties
- Accompanied KEPHIS staff to inspect sunflower farms
Education
Bachelor of Science - Seed Science And Technology
University of Eldoret
Eldoret, Kenya 09.2012 - 11.2016
Professional Certification - Certified Public Accountant [Section IV]
University Of Eldoret
Eldoret, Kenya 01.2014 - 05.2016
High School Diploma -
Ntunene Girls Secondary School
Meru, Kenya 01.2008 - 11.2011
Skills
Customer Service
Call Centre Processes
Crop Diseases and Pests Diagnosis, Nutrition, and Remedies
Data management and Troubleshooting
Multitasking and Supervisory Abilities
Relationships and Team Building
Planning, Organization and Coordination
Collaboration and Teamwork
Interpersonal, Verbal and Written Communication
Good listening skills
MS Office and other computer skills
Report Writing and Presentation
Interests
Travel and Adventure
Referees
Ms. Anita Maina
Retail Marketing Manager, Twiga Chemical Industries Ltd.
Tel: +254 723 599 258
Email: anitamaina90@gmail.com
Mr.Festus Mwaniki
Managing Director, Greenlife Crop Protection Africa Ltd.
Tel: +254 722 399 592
Mr. Fanuel Letting
Tutorial Fellow, Seed Crop Department, University of Eldoret
Tel: +254 721 970 780
Timeline
Acting Call Centre Manager
Twiga Chemical Industries
01.2021 - 05.2021
Acting Call Centre Supervisor
Twiga Chemical Industries
08.2020 - 12.2020
Field Operations Assistant
Twiga Chemical Industries
07.2019 - 07.2020
Agronomist/Customer Care Executive
Greenlife Crop Protection Africa
05.2017 - 06.2019
Loans and Credit Officer
Crop Life Farmers Sacco
12.2016 - 04.2017
Intern
Kenya Seed Company
06.2015 - 09.2015
Professional Certification - Certified Public Accountant [Section IV]
University Of Eldoret
01.2014 - 05.2016
Bachelor of Science - Seed Science And Technology
University of Eldoret
09.2012 - 11.2016
High School Diploma -
Ntunene Girls Secondary School
01.2008 - 11.2011