ANGELA THUGURI RUKWARO
Sales And Marketing
Nairobi
Summary
Results-driven and highly adaptable professional with eight years of experience in sales, marketing, and digital marketing. Proven track record in developing and executing data-driven marketing strategies that drive customer acquisition, retention, and revenue growth. Expertise in leveraging digital platforms, social media, email marketing, and content marketing to enhance brand visibility and achieve business objectives. Strong ability to analyze market trends, identify business opportunities, and optimize sales processes. Adept at building and nurturing client relationships, leading cross-functional teams, and delivering high-impact campaigns that exceed performance targets. Passionate about utilizing cutting-edge digital tools to create personalized customer experiences and stay ahead in a competitive market.
Overview
7
7
years of professional experience
Work History
Social Media Marketing Manager
Izon Production Limited
10.2023 - 03.2024
- Developed customized paid advertising campaigns for maximum return on investment.
- Managed multiple social media platforms for increased engagement and audience growth.
- Boosted brand awareness by developing and implementing targeted social media campaigns.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
- Drove customer loyalty through personalized engagement strategies tailored to individual preferences.
Sales Representative
Izon Production Limited
10.2023 - 03.2024
- Making sure targets are met, ensured customer retention, delivering orders to clients, identifying fast moving products in the market, evaluating market trends and competitor's activities to ensure the improvement of product
- Coordinated trade show attendance as a means of expanding industry contacts and generating additional leads
- Developed strong product knowledge through regular training sessions and independent research, boosting credibility with clients
- Streamlined order processing procedures by working alongside inventory control staff, resulting in faster delivery times for customers
- Recruited over 25 new customers in 2 months
Supervisor
Oomph Agencies
09.2021 - 08.2023
- Managed team of 15 brand ambassadors and promoters ensuring high levels of productivity, ensured targets were met, Creating rapport with new and existing clients
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Achieved results by working with staff to meet established targets
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Supervisor
Pernod Ricard
12.2020 - 07.2021
- Hiring and firing of brand ambassadors, Research and update all materials needed for the firm, Branding the company, obtain documents, clearances certificates and approvals, respond to calls both routine and emergencies, developing strategies that ensured a market increase
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Team Leader, Sales Operations
Golden Marketing Limited
07.2018 - 06.2019
- Increased sales by 10%, Mentored junior team members, fostering positive work environment that encouraged professional growth
- Exceeded sales targets by motivating team members and providing ongoing coaching
- Enhanced customer satisfaction through proactive problem-solving and consistent follow-up
- Developed strong relationships with key clients, resulting in increased repeat business
Brand Ambassador
Neo Marketing
01.2018 - 05.2018
- Brand Marketing and selling, In charge of the company's merchandises, Customer engagement
Brand Ambassador
True Blaq Limited
03.2017 - 09.2017
- Customer Engagement, ensuring customer retention, Brand marketing and selling, Report writing
Brand Ambassador
GSK
10.2016 - 03.2017
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas
- Educated consumers about product benefits, leading to increased interest and sales conversions
Education
Diploma (Ongoing) - Sales Management
Alison
Galway,Ireland (E-Learning) 04.2001 -
Certificate - Generative Artificial Intelligence
ALX Africa
Nairobi,Kenya (E-learning) 04.2001 -
Certificate - Advanced Social Media Marketing Management
Alison
Galway,Ireland (E-learning) 04.2001 -
Certificate - Graphic Design
Alison
Galway,Ireland (E-learning) 04.2001 -
Bachelor of Business Management - Business Administration and Management
Mount Kenya University
Thika, 30 05.2016 - 05.2017
Computer Studies - Computer Networking
NANYUKI INSTITUTE OF ADVANCED TECHNOLOGY
Nanyuki, 20 02.2014 - 05.2015
No Degree - Leadership
Mount Kenya Youth Hub
Nanyuki, LaikipiaKenya Certificate of Secondary Education - Secondary Education
Njoro Girls High School
Nakuru, 31 01.2011 - 11.2014
Skills
Great driving skills
Accomplishments
- Supervised team of 30 staff members.
- Promoted from a brand ambassador to a team leader.
- Promoted from a team leader to a supervisor.
Personal Information
Date of Birth: 10/03/96
Timeline
Social Media Marketing Manager
Izon Production Limited
10.2023 - 03.2024
Sales Representative
Izon Production Limited
10.2023 - 03.2024
Supervisor
Oomph Agencies
09.2021 - 08.2023
Supervisor
Pernod Ricard
12.2020 - 07.2021
Team Leader, Sales Operations
Golden Marketing Limited
07.2018 - 06.2019
Brand Ambassador
Neo Marketing
01.2018 - 05.2018
Brand Ambassador
True Blaq Limited
03.2017 - 09.2017
Brand Ambassador
GSK
10.2016 - 03.2017
Bachelor of Business Management - Business Administration and Management
Mount Kenya University
05.2016 - 05.2017
Computer Studies - Computer Networking
NANYUKI INSTITUTE OF ADVANCED TECHNOLOGY
02.2014 - 05.2015
Kenya Certificate of Secondary Education - Secondary Education
Njoro Girls High School
01.2011 - 11.2014
Diploma (Ongoing) - Sales Management
Alison
04.2001 -
Certificate - Generative Artificial Intelligence
ALX Africa
04.2001 -
Certificate - Advanced Social Media Marketing Management
Alison
04.2001 -
Certificate - Graphic Design
Alison
04.2001 -
No Degree - Leadership
Mount Kenya Youth Hub
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