Angela Nyanchama
Nairobi, Nairobi Province,30
Summary
Proactive and results-driven Virtual Assistant with a proven track record at Freelancer, adept in customer service and spreadsheet management. Excelled in maintaining confidentiality, enhancing client satisfaction, and driving company growth through strategic social media lead generation. Demonstrated exceptional team collaboration and time management abilities, contributing significantly to operational efficiency and client deliverables.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Freelancer
02.2023 - Current
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Promoted company values through consistent representation of brand voice in all written communications.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
Chat Support Representative
Freelancer
01.2022 - Current
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
- Provided feedback on common user issues, collaborating with cross-functional teams on potential improvements for future releases or updates.
Education
Associate of Arts - Virtual Assistant
Alison
Online11-2024
Bachelor of Science - Banking And Finance
JKUAT
Juja, Kiambu09-2024
Skills
- Customer service
- Team collaboration
- Document preparation
- Transcription services
- Spreadsheet management
- Internet research
- Social media updating
- Email management
- Self motivation
- Time management abilities
Certification
i am a certified virtual assistant
Languages
English, French
Native language
English
Advanced
C1
Timeline
Virtual Assistant
Freelancer
02.2023 - Current
Chat Support Representative
Freelancer
01.2022 - Current
Associate of Arts - Virtual Assistant
Alison
Bachelor of Science - Banking And Finance
JKUAT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Trello
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