ANGELA MAINA
Senior ICT Officer
Nairobi,Nairobi
Summary
Experienced ICT leader with 19+ years managing enterprise applications, compliance, and service delivery across 11 African countries. Proven expertise in systems integration, vendor management, and ICT governance, currently serving as Senior ICT Officer at AGRA. Skilled in aligning technology solutions with organizational strategy, managing multimillion-dollar ICT contracts, and delivering secure, scalable systems for international organizations.
Overview
20
20
years of professional experience
7
7
Certifications
2
2
Languages
Work History
ICT Services Officer
International Livestock Research Institute (ILRI)
01.2010
- Delivered high-level ICT customer service support to power users.
- Supervised ICT trainees and mentored helpdesk staff.
- Led ICT projects and ensured compliance with policies and standards.
ICT Unit Administrator
International Livestock Research Institute (ILRI)
01.2009
- Managed ICT budgets, vendor contracts, and licenses.
- Coordinated ICT training and seminars.
- Oversaw ICT asset disposal and donation programs.
Senior ICT Officer
Alliance for a Green Revolution in Africa (AGRA)
01.2018 - Current
- Lead ICT service management processes, ensuring enterprise-wide systems delivery across 11 countries.
- Manage vendor relationships, contracts, and licenses, ensuring compliance with organizational and international standards.
- Oversee ICT project deployment, integration, and scale-up of enterprise applications.
- Deliver BI/analytics dashboards to support decision-making and risk mitigation.
- Supervise service desk team, providing coaching and ensuring high performance.
- Strategic budgeting and financial management of ICT spend vs. budget.
ICT Officer
International Livestock Research Institute (ILRI)
01.2010 - 01.2017
- Supported ICT systems and services, ensuring security and integrity of operations.
- Provided technical support to HQ and 10 country offices.
- Managed organizational data backup, network administration, and ICT security.
- Developed ICT processes, SLAs, and standards for information management.
- Planned and supervised ICT projects, aligning them with organizational strategy.
ICT Support Associate
International Livestock Research Institute (ILRI)
01.2006 - 01.2008
- Managed ICT helpdesk and provided first-level support.
- Administered networks, web services, and ICT assets.
- Supported procurement and management of ICT goods and services worth over USD 4M.
- Implemented AGRA’s seed management and service desk systems.
- Led rollout of AGRA’s electronic document management system with over 1M records.
Education
MA - Project Planning & Management
University of Nairobi
01-2014
BSc - Information Technology
Jomo Kenyatta University of Agriculture & Technology
01-2005
Skills
Enterprise applications & systems integration
ICT governance & compliance implementation
Vendor & contract management
Project planning & execution
Accomplishments
- Directed ICT contracts and procurement exceeding USD 4M.
- Delivered enterprise document management system across AGRA departments.
- Implemented BI/analytics dashboards for organizational decision-making.
- Supported ICT services for 400+ staff across 11 countries.
- Led ICT requirements for AGRF conference in Tanzania.
Certification
Oracle Cloud Infrastructure Foundations Associate (2023)
Board Service
Active in community development and charitable projects. Former Board Member of Rotary International, contributing to global initiatives for sustainable change.
Timeline
Senior ICT Officer
Alliance for a Green Revolution in Africa (AGRA)
01.2018 - Current
ICT Services Officer
International Livestock Research Institute (ILRI)
01.2010
ICT Officer
International Livestock Research Institute (ILRI)
01.2010 - 01.2017
ICT Unit Administrator
International Livestock Research Institute (ILRI)
01.2009
ICT Support Associate
International Livestock Research Institute (ILRI)
01.2006 - 01.2008
BSc - Information Technology
Jomo Kenyatta University of Agriculture & Technology
MA - Project Planning & Management
University of Nairobi