Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Certifications And Skills
References
Certification
Timeline
Generic

ANDY KIDULA

Consultant
Nairobi

Summary

I am a dynamic and results-driven Business Development, Sales, Business Operations and Key Account Management professional with a track record of driving revenue growth, strategic partnerships, and operational excellence across multiple industries, including hospitality, logistics, financial services, healthcare, and digital media. Proven expertise in market expansion, customer relationship management (CRM), and sales strategy execution. Adept at leading cross-functional teams, managing key accounts, and negotiating high-value contracts to drive business success.

Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Consultant

ULWAZI CONSULTING
01.2024 - Current
  • Spearhead growth strategies for clients, focusing on revenue generation and market expansion.
  • Develop and execute sales plans, partnership models, and go-to-market strategies.
  • Work with businesses to optimize operations, enhance customer experience, and improve retention.
  • Lead negotiations with strategic partners to secure high-value deals.
  • Train teams on sales best practices, CRM tools, and customer engagement strategies.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Business & Operations Manager

WAYMORE ENTERTAINMENT
07.2018 - 05.2022
  • Company Overview: (Premier hospitality group running three high-end entertainment establishments in upmarket Nairobi)
  • Managed sales, marketing, and operations for three high-end entertainment venues, overseeing a team of 100+ employees.
  • Increased revenue by 30% through strategic partnerships, customer retention initiatives, and improved sales strategies.
  • Negotiated and secured high-profile brand collaborations with EABL, Pernod Ricard, Jack Daniels, and other luxury brands.
  • Optimized operational efficiency, reducing costs by 33% within six months.
  • Led customer experience enhancements, increasing repeat business and brand loyalty.
  • Developed and executed marketing campaigns, leveraging social media, influencer partnerships and digital marketing.
  • (Premier hospitality group running three high-end entertainment establishments in upmarket Nairobi)
  • Maximized revenue generation through effective sales strategies and market analysis insights.
  • Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
  • Facilitated seamless communication between departments to foster collaboration on shared objectives.
  • Managed cross-functional teams for successful project completion and timely delivery of products or services.
  • Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
  • Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.

Benefits Officer

NATIONAL SOCIAL SECURITY FUND (NSSF)
07.2017 - 06.2018
  • Company Overview: (National Pension fund for Kenya with Assets in excess of USD 2b)
  • Managed client relations and customer service, ensuring a seamless member experience.
  • Trained new officers on customer management and process improvements.
  • Assisted in data analysis and IT support for internal operations.
  • (National Pension fund for Kenya with Assets in excess of USD 2b)
  • Worked closely with finance department to ensure proper deductions were made from employee paychecks based on their selected benefit plans.
  • Implemented a benefits survey to gather feedback from employees, using the data to make informed decisions regarding future benefit offerings.
  • Provided personalized assistance to customers experiencing difficulties with their benefit plans, resolving issues promptly.

Digital Media Associate

FANISI ONLINE LIMITED
10.2016 - 03.2017
  • Company Overview: (Digital Content Startup in the edtech space)
  • Led content creation and brand marketing strategies, increasing audience engagement.
  • Managed social media platforms and executed growth marketing campaigns.
  • Developed and executed events to increase brand awareness and user acquisition.
  • (Digital Content Startup in the edtech space)

Intern

SENDY LTD
03.2015 - 06.2015
  • Company Overview: (Venture backed logistics-tech company)
  • Conducted market research to identify high-potential markets and sales opportunities.
  • Assisted in client acquisition, pitching, and maintaining customer relationships.
  • Provided data-driven insights to improve business operations and logistics efficiency.
  • (Venture backed logistics-tech company)

Intern

THE AGA KHAN UNIVERSITY HOSPITAL
11.2012 - 03.2013
  • Assisted with employee onboarding, process documentation, and HR operations.
  • Provided support in staff performance tracking and administration.

Education

MBA - Business Administration (MBA - Strategic Management)

United States International University Africa
Nairobi, Nairobi Province, Kenya
04.2019 - 01.2021

Bachelor of Science - Business and Information Technology (BBIT)-Database Administration

Strathmore University
Nairobi, Nairobi Province, Kenya
04.2012 - 01.2016

Skills

Operations

Business Development

Problem-solving

Team collaboration

Client relationships

Analytical thinking

Client engagement

Team leadership & development

Work Planning and Prioritization

Integrity and honesty

Customer relationship management

Organizational development

Change management

Accomplishments

  • Increased revenue by 30% through sales strategy improvements and customer retention programs.
  • Led multi-million-shilling partnerships with top brands, securing long-term collaborations.
  • Optimized business operations, cutting costs by 33% within six months.
  • Built and led high-performing teams, driving efficiency and motivation.

Interests

Photography
Travelling
Playing basketball
Outdoor activities such as hiking
Exploring diverse cultures

Certifications And Skills

  • CRM & Sales Tools
  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • Digital & Social Media Marketing
  • Negotiation & Contract Management
  • Leadership & Team Building
  • Certified Network Associate (CCNA) - TechnoBrain

References

Available on Request

Certification

International Computer Driving Lisence-ICDL

Timeline

Consultant

ULWAZI CONSULTING
01.2024 - Current

MBA - Business Administration (MBA - Strategic Management)

United States International University Africa
04.2019 - 01.2021

Business & Operations Manager

WAYMORE ENTERTAINMENT
07.2018 - 05.2022

Benefits Officer

NATIONAL SOCIAL SECURITY FUND (NSSF)
07.2017 - 06.2018

Digital Media Associate

FANISI ONLINE LIMITED
10.2016 - 03.2017

Intern

SENDY LTD
03.2015 - 06.2015

Intern

THE AGA KHAN UNIVERSITY HOSPITAL
11.2012 - 03.2013

Bachelor of Science - Business and Information Technology (BBIT)-Database Administration

Strathmore University
04.2012 - 01.2016

Similar Profiles

CREATE PROFILE
ANDY KIDULAConsultant