ANDREW SAINARE
Taveta,Kenya
Summary
Results-driven commercial and operations professional with over 7 years’ experience at Pwani Oil Products Ltd across Customer Service, Sales Support, Depot & Warehouse Management. Deep understanding of Coast region markets, distributor operations, wholesale trade, route-to-market execution, and customer relationship management. Proven ability to grow customer portfolios, manage credit risk, deliver market intelligence, and coordinate cross-functional teams to drive sales performance. Recognized for strong stakeholder relationships, zero-default credit management, and end-to-end sales execution support.
Overview
11
11
years of professional experience
Work History
Senior Executive – Warehouse / Depot Head
Pwani Oil Products Ltd
Nakuru
01.2022 - Current
- Lead depot operations supporting regional distributor sales volumes and service levels.
- Coordinate dispatch planning, inventory availability, and logistics to support timely order fulfillment and repeat sales.
- Generate operational and sales performance reports using Oracle ERP to support decision-making and risk management.
- Work closely with sales teams, distributors, and transporters to resolve service issues and protect customer relationships.
- Train and manage warehouse and support staff, driving productivity, compliance, and safety standards.
- Optimize order consolidation and delivery efficiency to improve turnaround times and replenishment cycles.
Customer Service & Warehouse Exec - South Coast
Pwani Oil Products Ltd
Ukunda/Diani, Kenya
07.2019 - 12.2021
- Managed end-to-end customer service and depot operations serving the entire South Coast (Likoni to Lunga Lunga).
- Built and managed relationships with 136+ cash-to-sale customers and 12+ wholesale hubs.
- Grew customer sales volumes and credit limits while maintaining zero payment defaults over four years.
- Supported wholesale and GT sales execution through order planning, demand forecasting, and timely delivery coordination.
- Gathered and shared competitor and market intelligence to support pricing and sales strategies.
- Frequently relieved other CSEs across Mombasa Island, Voi, Mariakani, Kilifi, and Malindi, strengthening Coast-wide exposure.
- Consistently achieved sales and service targets while maintaining strong customer loyalty and satisfaction.
Customer Service Executive – General Trade
Pwani Oil Products Ltd
Ukunda/Diani, Kenya
11.2017 - 06.2019
- Supported GT sales through order processing, customer account management, and debt collection.
- Ensured 90%+ order fulfillment within 24 hours, improving customer confidence and repeat business.
- Coordinated with BDEs, field teams, and production to align demand forecasting and availability.
- Maintained accurate customer records and performance reports using Oracle ERP.
Customer Service Intern (Modern Trade)
Pwani Oil Products Ltd
Mombasa, Kenya
06.2017 - 10.2017
- Supported modern trade customer onboarding, order processing, and billing follow-up.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Sales Support Intern
Safaricom PLC
02.2015 - 07.2015
- Supported SME fixed data sales onboarding and customer journey management.
- Tracked sales performance, deployments, billing status, and shared daily/weekly reports.
- Liaised with internal teams to resolve customer issues and improve service delivery.
Education
Bachelor of Business Management - Finance & Banking
Moi University
Skills
- Wholesale & LMT Sales Execution
- Distributor & DSR Relationship Management
- General Trade (GT) & Modern Trade Support
- Market Intelligence & Competitor Analysis
- Route-to-Market & Order Fulfillment
- Customer Credit & Risk Management
- Sales Reporting, ROI & Performance Analysis
- Team Leadership, Training & Mentorship
- Oracle ERP & Data Reporting
- Inventory, Availability & Demand Planning
References
Available on request
Professional Development
Certified Procurement & Supply Chain Professional (CPSP-K), 01/01/26
Languages
English
Proficient
C2
Swahili
Proficient
C2
Spanish
Beginner
A1
Timeline
Senior Executive – Warehouse / Depot Head
Pwani Oil Products Ltd
01.2022 - Current
Customer Service & Warehouse Exec - South Coast
Pwani Oil Products Ltd
07.2019 - 12.2021
Customer Service Executive – General Trade
Pwani Oil Products Ltd
11.2017 - 06.2019
Customer Service Intern (Modern Trade)
Pwani Oil Products Ltd
06.2017 - 10.2017
Sales Support Intern
Safaricom PLC
02.2015 - 07.2015
Bachelor of Business Management - Finance & Banking
Moi University